Pet Express

★☆☆☆☆

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Pets & Animals

Pets & Animals
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Made an appointment for my pooch & cat for 10AM on a Fri.- I made a point of being the first appointment so they wouldn't be caged up as the day progressed & became overbooked. Many grooming places just keep taking appointments & stack the animals in a cage til they get to them - well, that's what they do here. I was told to bring them both at 10, that the groomer would wash the cat while the dog dried. I dropped them off, was told the dog should take about 1 hr 15 min. I came to pick her up & asked how much longer for the cat. I was told it would be a while - he hadn't started on her. I asked why I had been asked to bring her at 10 if they were just going to keep her in her carrier for an hour & 1/2! I was asked to go to the grooming room to speak to the groomer. He complained (as if it were my fault) that my dog squirmed a lot while getting her hair cut - hello, a lot of dogs do, being handled by a stranger & getting shaved is not fun. I notice that there are 2 washed dogs (wet) in cages & another is being washed by the asst. Again - I had the first appointment - why in the hell were they working on other dogs instead of my cat?? Oh, the cat takes a long time he says - well, that's not a reason for ignoring her & moving on to the other dogs instead! If she takes a long time, why didn't you start on her!? Also, they do not have air conditioning & it was very hot in the grooming room & not very clean. Not happy. I will not return.

0
★☆☆☆☆

Made an appointment for my pooch & cat for 10AM on a Fri.- I made a point of being the first appointment so they wouldn't be caged up as the day progressed & became overbooked. Many grooming places just keep taking appointments & stack the animals in a cage til they get to them - well, that's what they do here. I was told to bring them both at 10, that the groomer would wash the cat while the dog dried. I dropped them off, was told the dog should take about 1 hr 15 min. I came to pick her up & asked how much longer for the cat. I was told it would be a while - he hadn't started on her. I asked why I had been asked to bring her at 10 if they were just going to keep her in her carrier for an hour & 1/2! I was asked to go to the grooming room to speak to the groomer. He complained (as if it were my fault) that my dog squirmed a lot while getting her hair cut - hello, a lot of dogs do, being handled by a stranger & getting shaved is not fun. I notice that there are 2 washed dogs (wet) in cages & another is being washed by the asst. Again - I had the first appointment - why in the hell were they working on other dogs instead of my cat?? Oh, the cat takes a long time he says - well, that's not a reason for ignoring her & moving on to the other dogs instead! If she takes a long time, why didn't you start on her!? Also, they do not have air conditioning & it was very hot in the grooming room & not very clean. Not happy. I will not return.

Pros: none

Cons: stack up appointments, made my cat sit in her hot carrier for 1 1/2 hours!

 

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