Patty's Critter Collection

★★★☆☆
  • 15664 Main St 190

    Hesperia, CA 92345

    Map & Directions
  • 760-949-4132

Pets & Animals

Pets & Animals
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Patty's Critters is back in business! Just went there and found that Patty is back after a while of being away! Great customer service like before and shop looks much better with more stock and nicer smell. I recommend that you revisit soon!

5
★★★★★

Patty's Critters is back in business! Just went there and found that Patty is back after a while of being away! Great customer service like before and shop looks much better with more stock and nicer smell. I recommend that you revisit soon!

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The Critter Collection/Patty's critters (Yes, unfortunately- she is stilll their!)sold me a Dog that was Dying of Parvo, Then refused to Hospitalize Charlie, she said she would only cover 150% of what she feels the dog is worth. There was a lady already at the V.V.A.H with her dog (from patty's)and she only had him since 6pm the night before, and "patty" is treating/In Hospital her dog, and refused to help me save our Dog. Had him not even 5 days, before He died, The contract "guarantees" 15 day refund if death.I tried at home treatments an was up all night with him giving him parvaid, electrolytes, Penicillin injections..every 1/2 Hr, the whole package. He was already to far gone. The Vet typed out a statement saying "Charlie" Presented June 5th, 2011 for evaluation of 2-3 days of vomiting Diarrhea, anorexia, and lethargy. Physical examination revealed clinical dehydration, abdominal pain, and blood in the rectum. A test for parvovirus was preformed and positive. We have recommended in-hospital treatment to start asap.Documented incubation periods for canine parvovirus make it reasonable to assume infection occurred prior to purchase. Therefor I have determined "Charlie" unfit for purchase. His prognosis is guarded."-V.V.A.H.- I'm taking this as public as possible, even the people who just shop their can take it home on shoes, clothes, hands, tiers even! watch your doggies. I hope all the parvo victims of that store join and shut down their License to KILL.
P.s. Do NOT let them Inject your Animals with anything! Not a shot, chip, nothing. They are NOT licensed Vet's.

1
★☆☆☆☆

The Critter Collection/Patty's critters (Yes, unfortunately- she is stilll their!)sold me a Dog that was Dying of Parvo, Then refused to Hospitalize Charlie, she said she would only cover 150% of what she feels the dog is worth. There was a lady already at the V.V.A.H with her dog (from patty's)and she only had him since 6pm the night before, and "patty" is treating/In Hospital her dog, and refused to help me save our Dog. Had him not even 5 days, before He died, The contract "guarantees" 15 day refund if death.I tried at home treatments an was up all night with him giving him parvaid, electrolytes, Penicillin injections..every 1/2 Hr, the whole package. He was already to far gone. The Vet typed out a statement saying "Charlie" Presented June 5th, 2011 for evaluation of 2-3 days of vomiting Diarrhea, anorexia, and lethargy. Physical examination revealed clinical dehydration, abdominal pain, and blood in the rectum. A test for parvovirus was preformed and positive. We have recommended in-hospital treatment to start asap.Documented incubation periods for canine parvovirus make it reasonable to assume infection occurred prior to purchase. Therefor I have determined "Charlie" unfit for purchase. His prognosis is guarded."-V.V.A.H.- I'm taking this as public as possible, even the people who just shop their can take it home on shoes, clothes, hands, tiers even! watch your doggies. I hope all the parvo victims of that store join and shut down their License to KILL.
P.s. Do NOT let them Inject your Animals with anything! Not a shot, chip, nothing. They are NOT licensed Vet's.

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I have been into this pet store many times and overall it is nice and clean and the animals appear to be healthy. Which is what is important!!! But the costumer service is terrible! I at first blamed this on the fact that they get a lot of people just coming into look.Until I was buying my wife 2 birds from them as well as a huge cage food gravel, toys and they seemed so unwilling to help us I understand not knowing the sex of a bird but you should atleast know the age of the animal you are selling especially at such a bloated price! but I will say that I have no health problems with the birds since they have been with us. They are healthy and Happy! I would go there again to purchase an animals if their prices dropped and their customer service improves!!!

3
★★★☆☆

I have been into this pet store many times and overall it is nice and clean and the animals appear to be healthy. Which is what is important!!! But the costumer service is terrible! I at first blamed this on the fact that they get a lot of people just coming into look.Until I was buying my wife 2 birds from them as well as a huge cage food gravel, toys and they seemed so unwilling to help us I understand not knowing the sex of a bird but you should atleast know the age of the animal you are selling especially at such a bloated price! but I will say that I have no health problems with the birds since they have been with us. They are healthy and Happy! I would go there again to purchase an animals if their prices dropped and their customer service improves!!!

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I recently got a bulldog from the new store.He's awesome! Cute in a flat face sorta way and loves me and my family. we're going to pick him up Thursday so what should I name him Mr.Meatloaf, Meat, Meaty, or Doug!

For the old store I have heard MANY things about patty!!!! and do not know if these are true I have seen the store when under patty's ownership and wished to go in there not knowing about the harsh customer services and the conditions of the pets!If i did I would of smacked Patty myself!!!!!!!!!!!!!!!!!!

5
★★★★★

I recently got a bulldog from the new store.He's awesome! Cute in a flat face sorta way and loves me and my family. we're going to pick him up Thursday so what should I name him Mr.Meatloaf, Meat, Meaty, or Doug!

For the old store I have heard MANY things about patty!!!! and do not know if these are true I have seen the store when under patty's ownership and wished to go in there not knowing about the harsh customer services and the conditions of the pets!If i did I would of smacked Patty myself!!!!!!!!!!!!!!!!!!

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I used to live next door to Patty and her husband, and they were always the same as they were at their store, very rude, inconsiderate, and have no sense of customer service. For years I refused to walk in the store, especially because they charged 500 dollars more than any other breeder for the same quality of pet.

I did go into the store now their are new owners. the first two things that I noticed were the old rude employees were no longer their, and all the prices on pets were cut in half. I just hope they keep it up and get a better selection than before, and contintue to improve and restore their customer satisfaction

3
★★★☆☆

I used to live next door to Patty and her husband, and they were always the same as they were at their store, very rude, inconsiderate, and have no sense of customer service. For years I refused to walk in the store, especially because they charged 500 dollars more than any other breeder for the same quality of pet.

I did go into the store now their are new owners. the first two things that I noticed were the old rude employees were no longer their, and all the prices on pets were cut in half. I just hope they keep it up and get a better selection than before, and contintue to improve and restore their customer satisfaction

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1 out of 1 people found this review helpful.

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For those who are not aware, Patty's Critter Collection is now THE Critter Collection. Patty, the previous owner is no longer there. The new owners are trying to improve customer satisfaction, and lower prices!

5
★★★★★

For those who are not aware, Patty's Critter Collection is now THE Critter Collection. Patty, the previous owner is no longer there. The new owners are trying to improve customer satisfaction, and lower prices!

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1 out of 1 people found this review helpful.

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I recently bought a puppy from Patty's, and was told he had loose stool do to the rich dog food they gave him, that is not the case. The puppy I bought has chronic uncontrollable diarrhea, and is now on his second set of anitbiotics, we went to talk to Patty (the owner) she was very rude and told us to take her to court. Supposedly there pets are healthy guaranteed and the only 5 star pets in the high desert, whatever, I will go to the pound next time and take my chances there, at least they will take the pet back if it is sick.

1
★☆☆☆☆

I recently bought a puppy from Patty's, and was told he had loose stool do to the rich dog food they gave him, that is not the case. The puppy I bought has chronic uncontrollable diarrhea, and is now on his second set of anitbiotics, we went to talk to Patty (the owner) she was very rude and told us to take her to court. Supposedly there pets are healthy guaranteed and the only 5 star pets in the high desert, whatever, I will go to the pound next time and take my chances there, at least they will take the pet back if it is sick.

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1 out of 1 people found this review helpful.

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When ever I go into the shop it is always hot and if I am hot I know the animals are hot. When I go to to puppy section they are always panting and just lieing there. Some of the employees are very snobby. They should not come to work with out a smile on there face. There prices are very high. I could get those puppies from a good breeder for less.I THINK THEY SHOULD GET AN AIR CONDITONER AND SOME KNEW EMPLOYEES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

3
★★★☆☆

When ever I go into the shop it is always hot and if I am hot I know the animals are hot. When I go to to puppy section they are always panting and just lieing there. Some of the employees are very snobby. They should not come to work with out a smile on there face. There prices are very high. I could get those puppies from a good breeder for less.I THINK THEY SHOULD GET AN AIR CONDITONER AND SOME KNEW EMPLOYEES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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1 out of 1 people found this review helpful.

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I bought a ball python fron the owner last month and i asked for advice on how to care for it and she was very rude in speaking to me.she acted like i should know everything already and i felt paying customers should be treated with more respect than that.especially if they have legitimate questions about a pet purchase.

1
★☆☆☆☆

I bought a ball python fron the owner last month and i asked for advice on how to care for it and she was very rude in speaking to me.she acted like i should know everything already and i felt paying customers should be treated with more respect than that.especially if they have legitimate questions about a pet purchase.

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1 out of 1 people found this review helpful.

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I like this shop. I feel the owner is harsh in her speaking to customers but all in all I trust their advice and the shop is clean and organzied. Seems most that work there are logically on any questions you might have. Their prices can be alittle high on their animals. We purchase crickets every week and buy a cricket card which saves money and seems to be the cheapest around.

PROS: Clean, organized, well stocked
CONS: owners interaction with customers, pricey

4
★★★★☆

I like this shop. I feel the owner is harsh in her speaking to customers but all in all I trust their advice and the shop is clean and organzied. Seems most that work there are logically on any questions you might have. Their prices can be alittle high on their animals. We purchase crickets every week and buy a cricket card which saves money and seems to be the cheapest around.

PROS: Clean, organized, well stocked
CONS: owners interaction with customers, pricey

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1 out of 1 people found this review helpful.

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While I will say that they have a wide variety of supplies and pets, I feel they charge a bit too much. Especially, on the animals. If you are looking for a dog you should go to a rescue or a local breeder (for purebreds). You will save several hundred dollars. Reptiles are also overpriced. The hours of the store are short so if you work you might be hard pressed to visit except on weekends.

Overall, with little competition they fill a need and you will be able to find what you are looking for.

3
★★★☆☆

While I will say that they have a wide variety of supplies and pets, I feel they charge a bit too much. Especially, on the animals. If you are looking for a dog you should go to a rescue or a local breeder (for purebreds). You will save several hundred dollars. Reptiles are also overpriced. The hours of the store are short so if you work you might be hard pressed to visit except on weekends.

Overall, with little competition they fill a need and you will be able to find what you are looking for.

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1 out of 1 people found this review helpful.

 

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