Payless Car Rental

★★☆☆☆

About Payless Car Rental

Categories
  • Auto Rentals

Automotive

Automotive
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I reserved a full sized truck via their online reservation system two weeks prior to the rental date. I was going out of town to pick up some furniture that would not fit in the back of my SUV. I received TWO confirmation emails from the company, but arrived the morning of my rental to find they did not have my requested vehicle. I was told that the customer who had it the day before called and decided to keep it. I inquired as to why I hadn't received a phone call or email, since they knew the day before, and was told that because I reserved online, they did not have my contact information! What a ridiculous company! While I was in the office, another group of tourists showed up to pick up a van they had reserved and was told that it was not available either, that they should check back around five. How does this company stay in business! The manager was not in, so I requested to speak with him by phone. He was rude and actually hung up on me! I have rented cars over 100 times in the past 3 years, both for business and personal use, and have never had an experience like this! Do no use this company!!

1
★☆☆☆☆

I reserved a full sized truck via their online reservation system two weeks prior to the rental date. I was going out of town to pick up some furniture that would not fit in the back of my SUV. I received TWO confirmation emails from the company, but arrived the morning of my rental to find they did not have my requested vehicle. I was told that the customer who had it the day before called and decided to keep it. I inquired as to why I hadn't received a phone call or email, since they knew the day before, and was told that because I reserved online, they did not have my contact information! What a ridiculous company! While I was in the office, another group of tourists showed up to pick up a van they had reserved and was told that it was not available either, that they should check back around five. How does this company stay in business! The manager was not in, so I requested to speak with him by phone. He was rude and actually hung up on me! I have rented cars over 100 times in the past 3 years, both for business and personal use, and have never had an experience like this! Do no use this company!!

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I reserved a full sized truck via their online reservation system two weeks prior to the rental date. I was going out of town to pick up some furniture that would not fit in the back of my SUV. I received TWO confirmation emails from the company, but arrived the morning of my rental to find they did not have my requested vehicle. I was told that the customer who had it the day before called and decided to keep it. I inquired as to why I hadn't received a phone call or email, since they knew the day before, and was told that because I reserved online, they did not have my contact information! What a ridiculous company! While I was in the office, another group of tourists showed up to pick up a van they had reserved and was told that it was not available either, that they should check back around five. How does this company stay in business! The manager was not in, so I requested to speak with him by phone. He was rude and actually hung up on me! I have rented cars over 100 times in the past 3 years, both for business and personal use, and have never had an experience like this! Do no use this company!!

0
★☆☆☆☆

I reserved a full sized truck via their online reservation system two weeks prior to the rental date. I was going out of town to pick up some furniture that would not fit in the back of my SUV. I received TWO confirmation emails from the company, but arrived the morning of my rental to find they did not have my requested vehicle. I was told that the customer who had it the day before called and decided to keep it. I inquired as to why I hadn't received a phone call or email, since they knew the day before, and was told that because I reserved online, they did not have my contact information! What a ridiculous company! While I was in the office, another group of tourists showed up to pick up a van they had reserved and was told that it was not available either, that they should check back around five. How does this company stay in business! The manager was not in, so I requested to speak with him by phone. He was rude and actually hung up on me! I have rented cars over 100 times in the past 3 years, both for business and personal use, and have never had an experience like this! Do no use this company!!

Pros: None

Cons: Everything!

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Recently, I had to rent a car for several days. I checked everywhere and all the other places were so expensive, but this one had great prices, so I could afford it. Definitely recommend!

3
★★★☆☆

Recently, I had to rent a car for several days. I checked everywhere and all the other places were so expensive, but this one had great prices, so I could afford it. Definitely recommend!

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