Citibank N A, Full Service Financial Centers

★☆☆☆☆
  • 7552 Edinger Ave

    Huntington Beach, CA 92647

    Map & Directions
  • 714-848-1131

About Citibank N A, Full Service Financial Centers

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Finance

Finance
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Advantage One Escrow

17330 Brookhurst St # 195 Fountain Valley, CA

1.3333 3
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For three days, we have been trying to reach our lending consultant. It amazes me to hear that Citi Bank is in trouble because of loan losses. We have an 800+ credit score, hundreds of thousands of dollars in home equity, have a 9 year track record of on time payments on our mortgage, and no one will return our call. We also have direct deposit checking accounts and an equity line. Its disappointing to be treated this way. Of course, you cannot get a direct telephone line to the branch to speak to a manager; all you get is a trail of menu selections on an automated system. I will likely move all my business over to a qualified community who is interested in serving my needs.

1
★☆☆☆☆

For three days, we have been trying to reach our lending consultant. It amazes me to hear that Citi Bank is in trouble because of loan losses. We have an 800+ credit score, hundreds of thousands of dollars in home equity, have a 9 year track record of on time payments on our mortgage, and no one will return our call. We also have direct deposit checking accounts and an equity line. Its disappointing to be treated this way. Of course, you cannot get a direct telephone line to the branch to speak to a manager; all you get is a trail of menu selections on an automated system. I will likely move all my business over to a qualified community who is interested in serving my needs.

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I bank with Citibank which has great on-line banking. I've never had problem with their branch in Fountain Valley either. I would avoid this branch at all cost. I wired some money to another country. At the Fountain Valley branch, I do not wire money with a teller. So, I waited for a person seated at a desk. I waited, and waited, and waited. Even people with no one at their desk just keep on typing. No one asks if I have been served or how they can serve me. When I approach some one, that person did not even get up to greet me or show me to a teller. I left some papers in the car, no one help with the door even though I had my hands full with a baby in tote. When I finally get to the the teller, he did not know what to do, was reluctant to ask for help, act annoyed and was almost offended when I wanted to check spelling.

1
★☆☆☆☆

I bank with Citibank which has great on-line banking. I've never had problem with their branch in Fountain Valley either. I would avoid this branch at all cost. I wired some money to another country. At the Fountain Valley branch, I do not wire money with a teller. So, I waited for a person seated at a desk. I waited, and waited, and waited. Even people with no one at their desk just keep on typing. No one asks if I have been served or how they can serve me. When I approach some one, that person did not even get up to greet me or show me to a teller. I left some papers in the car, no one help with the door even though I had my hands full with a baby in tote. When I finally get to the the teller, he did not know what to do, was reluctant to ask for help, act annoyed and was almost offended when I wanted to check spelling.

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I've had account at Citibank and their customer service was awful. The tellers at Citibank are rude! Anytime I went to bank with them or make a credit card payment they acted like they had a chip on their shoulder. I've currently been with Washington Mutual for 1.5 years now and not a single problem. Their customer service is great, there tellers are great. The only problem i have with them is that they have scheduled down time on wamu.com usually the times I check my account, late at night, but overall they have been great so far! Keep with Wamu!

2
★★☆☆☆

I've had account at Citibank and their customer service was awful. The tellers at Citibank are rude! Anytime I went to bank with them or make a credit card payment they acted like they had a chip on their shoulder. I've currently been with Washington Mutual for 1.5 years now and not a single problem. Their customer service is great, there tellers are great. The only problem i have with them is that they have scheduled down time on wamu.com usually the times I check my account, late at night, but overall they have been great so far! Keep with Wamu!

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