Roberts Suzy - Redlands Dental Assoc

★★★☆☆

About Roberts Suzy - Redlands Dental Assoc

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  • Health & Medical
  • Dentists

Health & Medical

Health & Medical
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2.75 4
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The OFFICE staff is terrible. They lied to me when they screwed up and they are flaky and lazy. Do not recommend.

Ps.... if it weren't for the office staff, I would say that Dr. Kogan is great and would have given 5 stars. She just needs to replace her office staff.

1
★☆☆☆☆

The OFFICE staff is terrible. They lied to me when they screwed up and they are flaky and lazy. Do not recommend.

Ps.... if it weren't for the office staff, I would say that Dr. Kogan is great and would have given 5 stars. She just needs to replace her office staff.

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i want to start off first by saying dr kogan your a angel.because of you i can smile again and not have to cover my mouth all her staff is sweet an compassionate just like her.Her work is exellent and when shes working on you,you can tell she is a perfectionist as you can see it in her work.her price was so resonable.it was a 1000.00 less than other 4 consults i had.They call you at home that same evening to make sure everything is going ok.before she leaves for the day.God bless you dr kogan you are the greatest.You changed my life 4 ever. I recommend her to anyone an everyone..One more thing i cant imagine her staff being rude to anyone.as per other review.I have not once had them be rude.Dr kogans girls, dont listen to negativity you girls are great!

5
★★★★★

i want to start off first by saying dr kogan your a angel.because of you i can smile again and not have to cover my mouth all her staff is sweet an compassionate just like her.Her work is exellent and when shes working on you,you can tell she is a perfectionist as you can see it in her work.her price was so resonable.it was a 1000.00 less than other 4 consults i had.They call you at home that same evening to make sure everything is going ok.before she leaves for the day.God bless you dr kogan you are the greatest.You changed my life 4 ever. I recommend her to anyone an everyone..One more thing i cant imagine her staff being rude to anyone.as per other review.I have not once had them be rude.Dr kogans girls, dont listen to negativity you girls are great!

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The previous person who wrote to complain about this office is apparently someone who likes to complain about EVERYTHING. Read between the lines....Not a happy person to begin with. I have been going to this office for 3 years and I can truthfully say I have been treated kindly by everyone and I've never had anything negative to say about the staff. So don't believe what this other reviewer has to say.

4
★★★★☆

The previous person who wrote to complain about this office is apparently someone who likes to complain about EVERYTHING. Read between the lines....Not a happy person to begin with. I have been going to this office for 3 years and I can truthfully say I have been treated kindly by everyone and I've never had anything negative to say about the staff. So don't believe what this other reviewer has to say.

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This office is sneaky in that it is one of the most beautiful offices I have ever seen; however, its beauty is tarnished by the out right rude staff and sarcastic dentist. From my first telephone call the receptionist was rude and didn't seem like she wanted to help me at all. I finally show up asking to have a check-up cleaning and referral to see an oral surgeon about my wisdom teeth. Well I was not greeted when I entered, just looked at with a look of "what do you want" from the receptionist. The dental assistant who took my x-rays uncompassionatly shoved x-ray devices down my throat and would not stop while I was gagging on them asking them too. The assistant was very rude in saying, "Your teeth are filthy, obviously who aren't flossing." The dentist was I thought nice at first until she made the sarcastic remark of "Wow your teeth are really nice, I'm surprised."
Well after 3 weeks of waiting I get referred to an oral surgeon who doesn't even accept my insurance. I ask for another and they refer me to yet another oral surgeon who doesn't take my insurance. Needless to say I am very irritated at this point. The dental hygienist asks me how I've been and how my last visit was. Needless to say I told her exactly what's been happening. Well she got very defensive and says to me. "Well if you don't like us we shouldn't even do this cleaning." She excuses herself and says she'll be back. After about 5 minutes she comes back and very rudely says "I wanted to give you time to cool off since all your doing is complaining" At this point I have finally had enough. I said "Ok we're done here" I get up and leave. On my way out I very politely let the front desk girl and everyone in the waiting area know exactly how I felt and excused myself. On my way out the receptionist says to me. "You need to think about transferring dentists." I told her that I was and would never refer anyone to them ever. Needless to say this office is rude, uncompassionate, incompetent, and very experienced it seemed in telling people they need to go elsewhere for they're dental work. DO NOT EVER GO TO THIS DENTAL OFFICE!

1
★☆☆☆☆

This office is sneaky in that it is one of the most beautiful offices I have ever seen; however, its beauty is tarnished by the out right rude staff and sarcastic dentist. From my first telephone call the receptionist was rude and didn't seem like she wanted to help me at all. I finally show up asking to have a check-up cleaning and referral to see an oral surgeon about my wisdom teeth. Well I was not greeted when I entered, just looked at with a look of "what do you want" from the receptionist. The dental assistant who took my x-rays uncompassionatly shoved x-ray devices down my throat and would not stop while I was gagging on them asking them too. The assistant was very rude in saying, "Your teeth are filthy, obviously who aren't flossing." The dentist was I thought nice at first until she made the sarcastic remark of "Wow your teeth are really nice, I'm surprised."
Well after 3 weeks of waiting I get referred to an oral surgeon who doesn't even accept my insurance. I ask for another and they refer me to yet another oral surgeon who doesn't take my insurance. Needless to say I am very irritated at this point. The dental hygienist asks me how I've been and how my last visit was. Needless to say I told her exactly what's been happening. Well she got very defensive and says to me. "Well if you don't like us we shouldn't even do this cleaning." She excuses herself and says she'll be back. After about 5 minutes she comes back and very rudely says "I wanted to give you time to cool off since all your doing is complaining" At this point I have finally had enough. I said "Ok we're done here" I get up and leave. On my way out I very politely let the front desk girl and everyone in the waiting area know exactly how I felt and excused myself. On my way out the receptionist says to me. "You need to think about transferring dentists." I told her that I was and would never refer anyone to them ever. Needless to say this office is rude, uncompassionate, incompetent, and very experienced it seemed in telling people they need to go elsewhere for they're dental work. DO NOT EVER GO TO THIS DENTAL OFFICE!

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