Holiday Ford-Lincoln-Mercury

If you leave your car at this dealership for service and it is broken into and vandalized, the dealership will not accept responsibility! We left our F250 overnight for routine service. The truck was parked in the back lot by the service department and left UNLOCKED! Someone entered Holiday Ford and damaged 4 customer owned vehicles that were in for service. My truck was the only one left unlocked and the people stole my in-dash DVD player, tore my dash out, cut leather seats, stole numerous items out of the vehicle, cut wires, broke my center console, dented my door, and on and on.

I was told by the Manger that they would take care of it and that they forgot to lock my truck. Two weeks later, I still dont have my vehicle. Their insurance company called me with the news; Holiday was NOT responsible for the damage and theft done to my truck even though it was on their property behind a locked gate.

The told us to come and get our truck "As Is".

BEWARE - You might take your new beautiful vehicle to this dealer for a repair (under warranty) and your vehicle may get returned to you in undriveable condition!

I'm appalled by the fact that Holiday Ford would feel that this so called Customer Service is acceptable. I would be embarrassed to work for a corporation that would send a repeat customer down the road with nothing more than a "Tough Luck". How could this be ok?

What about the other vehicles that were damaged? Two of those other vehicles had their tires and wheels stolen right off them in the lot! These vehicles were left on jack-stands! Can you imagine getting the phone call telling you to come and get your vehicle, "We serviced it however, you'll have to go spend thousands of dollars buying new rims and tires before you can drive it home...sorry...oops, not our fault!"

As you can tell, I'm NOT at all happy with this dealership. They might be great at selling you a car but heaven forbid you have to take it in for service!!

Cons: Won't stand behind their customers!!