Tustin Nissan

★★★★★
  • 30 Auto Center Dr

    Tustin, CA 92782

    Map & Directions
  • 714-669-8282

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Automotive
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Tustin Nissan

30 Auto Center Dr Tustin, CA

4.8 10
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Our experience with this dealer was horrible. I'll make this short and sweet as I'm still trying to deal with them on something so SIMPLE)

Before reading, please understand I'm in management for a large company, and I have handled everything with this place professionally, although I'm using Yelp to "vent" currently.

1. Service department = unorganized, will not call you consistently when your vehicle is finished, and all they care about is up selling your service that day. Advisers don't even seem educated on what they fixed in your car, they just try to sell you on the service packages.

2. Finance department (post-sales) = RUDE and disrespectful. Actually talked crap "behind our back" when we started the process for the item #3 below, but by "behind our back", they were standing 10 feet from us with their "closed door" wide open. Morons.

3. CURRENTLY: (as of 9/3/14) We trying to get a refund on our extended warranty we purchased due to trading in our car ( the farthest dealership from Nissan as we could ) and we are on week 2 and no one in the dealership knows what to do. The GM "Dan" took our information to handle personally and then quit the next day. Probably b/c he knew his dealership was infested with morons. Now we've called 3 times and asked for a "manager" or at least someone with the title "manager" written on their name tag as no one knows how to manage anything there, and have gotten "disconnected" all three times. Convenient.

I will not give up as this dealership doesn't deserve $1 of the extended warranty that is not theirs and they will assume I will donate it eventually. They are currently trying (or not trying, just being dumb) to steal the remainder of the plan we purchased so they don't have to write a check. I'm pretty sure the check is going to be small, but it's the principal of the matter at this point.

NEXT REVIEW : Better Business Bureau and then our family lawyer gets a phone call. What a terrible dealership.

On a positive note, some of their cars are cool. Just don't buy them from this dealership.

1
★☆☆☆☆

Our experience with this dealer was horrible. I'll make this short and sweet as I'm still trying to deal with them on something so SIMPLE)

Before reading, please understand I'm in management for a large company, and I have handled everything with this place professionally, although I'm using Yelp to "vent" currently.

1. Service department = unorganized, will not call you consistently when your vehicle is finished, and all they care about is up selling your service that day. Advisers don't even seem educated on what they fixed in your car, they just try to sell you on the service packages.

2. Finance department (post-sales) = RUDE and disrespectful. Actually talked crap "behind our back" when we started the process for the item #3 below, but by "behind our back", they were standing 10 feet from us with their "closed door" wide open. Morons.

3. CURRENTLY: (as of 9/3/14) We trying to get a refund on our extended warranty we purchased due to trading in our car ( the farthest dealership from Nissan as we could ) and we are on week 2 and no one in the dealership knows what to do. The GM "Dan" took our information to handle personally and then quit the next day. Probably b/c he knew his dealership was infested with morons. Now we've called 3 times and asked for a "manager" or at least someone with the title "manager" written on their name tag as no one knows how to manage anything there, and have gotten "disconnected" all three times. Convenient.

I will not give up as this dealership doesn't deserve $1 of the extended warranty that is not theirs and they will assume I will donate it eventually. They are currently trying (or not trying, just being dumb) to steal the remainder of the plan we purchased so they don't have to write a check. I'm pretty sure the check is going to be small, but it's the principal of the matter at this point.

NEXT REVIEW : Better Business Bureau and then our family lawyer gets a phone call. What a terrible dealership.

On a positive note, some of their cars are cool. Just don't buy them from this dealership.

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This was a great experience and I will definitely recommend them to all of my friends and family.

3
★★★★★

This was a great experience and I will definitely recommend them to all of my friends and family.

.

This is my second vehicle from United Nissan and I prefer this dealership because of their attentiveness and their quality personalities. I would recommend this dealership to anyone wanting to be taking care of by this awesome staff.

3
★★★★★

This is my second vehicle from United Nissan and I prefer this dealership because of their attentiveness and their quality personalities. I would recommend this dealership to anyone wanting to be taking care of by this awesome staff.

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Tustin Nissan is a world class dealership, providing excellent customer service. I would recommened it to anyone. So next time your vehicle needs service, go to Tustin Nissan and ask for Manny Gomez, #1 service advisor!

5
★★★★★

Tustin Nissan is a world class dealership, providing excellent customer service. I would recommened it to anyone. So next time your vehicle needs service, go to Tustin Nissan and ask for Manny Gomez, #1 service advisor!

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I have had my car seviced at Tustin Nissan many times and have had an excellent experience each time. The work has been done correctly the first time. Floyd Leach , service manager ,has been very professional, freindly and thorough each time. I would highly recommend this service dept. JK

5
★★★★★

I have had my car seviced at Tustin Nissan many times and have had an excellent experience each time. The work has been done correctly the first time. Floyd Leach , service manager ,has been very professional, freindly and thorough each time. I would highly recommend this service dept. JK

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Floyd and his service team were so great. They kept every commitment and were very knowledgeable. Floyd, service mgr, personally meet with me to ease my mind on concerns I had, regarding the service performed on my vehicle.

Thanx guys!!

John

5
★★★★★

Floyd and his service team were so great. They kept every commitment and were very knowledgeable. Floyd, service mgr, personally meet with me to ease my mind on concerns I had, regarding the service performed on my vehicle.

Thanx guys!!

John

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The service at Tustin Nissan is FANTASTIC! I would highly recommend taking your vehicle there. They are honest, prompt and delivered what they promised. I am always afraid of getting ripped off, since I know very little about autos. Doing business with Tustin Nissan makes you feel like you have a "friend in the business"!

5
★★★★★

The service at Tustin Nissan is FANTASTIC! I would highly recommend taking your vehicle there. They are honest, prompt and delivered what they promised. I am always afraid of getting ripped off, since I know very little about autos. Doing business with Tustin Nissan makes you feel like you have a "friend in the business"!

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So glad I found Tustin Nissan they are honest and friendly. The work is done in a timely manner and all my questions and concerns are addressed.

5
★★★★★

So glad I found Tustin Nissan they are honest and friendly. The work is done in a timely manner and all my questions and concerns are addressed.

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Had a tremendous experience on multiple occasions when I have taken my vehicle in for service. I appreciate the service so much that I have on occasion taken my other non-Nissan vehicle in for service as well. They are fast, friendly and efficient and include a car wash to boot.

Thanks for the great service, Tustin Nissan

5
★★★★★

Had a tremendous experience on multiple occasions when I have taken my vehicle in for service. I appreciate the service so much that I have on occasion taken my other non-Nissan vehicle in for service as well. They are fast, friendly and efficient and include a car wash to boot.

Thanks for the great service, Tustin Nissan

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I did not get my Nissan truck from this dealership, but since I moved to this city, I have been having it serviced there. The entire service department has always been great, very polite and professional. My car was ready when promised and local rides or rentals were handled with ease.

PROS: friendly and efficient
CONS: none

5
★★★★★

I did not get my Nissan truck from this dealership, but since I moved to this city, I have been having it serviced there. The entire service department has always been great, very polite and professional. My car was ready when promised and local rides or rentals were handled with ease.

PROS: friendly and efficient
CONS: none

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Message from Tustin Nissan

With our familys love for cars and a father who has a history of racing, we begun as Burbank Sports Cars in 1954 and have evolved into a collection of stores located in the city of Tustin. For over 54 years, family-owned Tustin Buick Pontiac GMC, Tustin HUMMER and Tustin Nissan have been dedicated to helping our clients during their automotive purchasing decisions. For years, we have been ranked top in the industry in customer satisfaction and dealership performance.

Over the years, many things have changed in this business. However, one thing that has never changed is our commitment to our customers and our desire to ensure they have the most comfortable buying experience possible and drive a well-maintained and safe vehicle. Our commitment also extends to our employees. We are dedicated to providing the training and resources to develop and maintain the best staff in the business. This partnered with a positive, professional and fun environment our employees are the best in the business. Taking care of our customers and providing for our employees are the reasons we are in business. Call us at 877-258-8037!

More about Tustin Nissan

New, Used, Manufacture Certified & Commercial/Fleet Vehicles, Service Center, Detailing, Courtesy Shuttle, Certified Consultants, Parts & Accessories, Internet Access, Delivery Options

 

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