Pete The Plumber

★★★★☆
  • 7744 1/2 Santa Monica Blvd

    West Hollywood, CA 90046

    Map & Directions
  • 323-654-5404

About Pete The Plumber

Categories
Hours
Tues - Fri 10am - 6pm; Sat 10am - 2pm

Home Construction & Remodeling

Home Construction & Remodeling
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3.5 4
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If you are thinking about calling Pete the Plumber.....You should think twice.

The service I received by this company was horrible to say the least. The work that they completed at my building cost me hundreds of dollars and was a

3
★★★★★

If you are thinking about calling Pete the Plumber.....You should think twice.

The service I received by this company was horrible to say the least. The work that they completed at my building cost me hundreds of dollars and was a

.

During the course of their work I incurred damage to my apt. Initially they agreed to repairs but in the end refused to cover the cost and walked off the job, when the damage was reported. The owner is extremely unprofessional.

3
★★★★★

During the course of their work I incurred damage to my apt. Initially they agreed to repairs but in the end refused to cover the cost and walked off the job, when the damage was reported. The owner is extremely unprofessional.

.

The office is very responsive and the prices are competitive. The most annoying and easily fixed problem is the mess they create. Filthy handprints on everything from the outside walls near hose bibs repaired and on the tile in bathrooms. They also put their tools on top of toilet seats, freshly painted concrete porch and other areas that can easily scratch. What would it take to put a rag down first to avoid damage? So damn annoying even after they've been told on each occasion. It's just off their radar screen. I like them and the service is quick. I don't care about a stupid thing like another company concentrating on "the smell good plumber." That is asinine. Just give me decent work without leaving a mess behind.

0
★☆☆☆☆

The office is very responsive and the prices are competitive. The most annoying and easily fixed problem is the mess they create. Filthy handprints on everything from the outside walls near hose bibs repaired and on the tile in bathrooms. They also put their tools on top of toilet seats, freshly painted concrete porch and other areas that can easily scratch. What would it take to put a rag down first to avoid damage? So damn annoying even after they've been told on each occasion. It's just off their radar screen. I like them and the service is quick. I don't care about a stupid thing like another company concentrating on "the smell good plumber." That is asinine. Just give me decent work without leaving a mess behind.

.

Actually, I give ZERO stars!

Do NOT spend your money with this company!

Called on a Saturday to get the roots cleared from the sewer line, was told it would cost double ($180) because it's a weekend so I made an appt. on a Monday.

Two people were sent out but only one person did the work. After 20 minutes of rooting with a very minimal amount of roots taken out, the machine malfunctioned and wouldn't recoil or even go back out properly. The roots were blamed for the malfunction and it took another 30 minutes of hitting the machine with a metal pole and manually pulling the cord back to get the rooter out of the sewer line. That was the end of their service.

The employee mentioned that Chris has a camera to check the line. I called Chris thinking he would like to check the work of his employee to make sure the line was cleared properly and not done half-assed due to the broken machine.

Chris said he has to charge for the camera because it costs him 10s of thousands of dollars. Really? Your machine breaks down, cannot fully complete the job and you don't want to inspect the line?

Hmmm, so much for backing your work.

After mentioning the broken machine, Chris arrogantly said that making sure all the roots were out wasn't the job -- it was to clear the blockage. My interpretation: the heavy roots can stay in the line as long as the fine roots that caused the blockage was removed.

In the end, what was quoted as a $90 job was billed at $170.

0
★☆☆☆☆

Actually, I give ZERO stars!

Do NOT spend your money with this company!

Called on a Saturday to get the roots cleared from the sewer line, was told it would cost double ($180) because it's a weekend so I made an appt. on a Monday.

Two people were sent out but only one person did the work. After 20 minutes of rooting with a very minimal amount of roots taken out, the machine malfunctioned and wouldn't recoil or even go back out properly. The roots were blamed for the malfunction and it took another 30 minutes of hitting the machine with a metal pole and manually pulling the cord back to get the rooter out of the sewer line. That was the end of their service.

The employee mentioned that Chris has a camera to check the line. I called Chris thinking he would like to check the work of his employee to make sure the line was cleared properly and not done half-assed due to the broken machine.

Chris said he has to charge for the camera because it costs him 10s of thousands of dollars. Really? Your machine breaks down, cannot fully complete the job and you don't want to inspect the line?

Hmmm, so much for backing your work.

After mentioning the broken machine, Chris arrogantly said that making sure all the roots were out wasn't the job -- it was to clear the blockage. My interpretation: the heavy roots can stay in the line as long as the fine roots that caused the blockage was removed.

In the end, what was quoted as a $90 job was billed at $170.

Pros: On time

Cons: Price is not what is quoted

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