Dean's Automotive, Inc.

★★★★☆
Service Excellence with a Personal Touch
37.4144 -122.091
Map and Directions to Dean's Automotive

650-961-0302

2037 Old Middlefield Way

Mountain View, CA

94043

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About Dean's Automotive, Inc.

Categories
Hours
8:00 am - 5:30 pm Monday through Friday
Reservations
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Automotive

Automotive
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4.0 4
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Reviews 1 - 4 of 4.
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I love this shop! I like the fact that if my husband wants to see what is being done on the car, they will let him, or show him the "bad" part. I take the van in for oil changes and repairs if needed. I do not understand car lingo, I take it in, they check it out, and call my husband to tell him what is the problem. I have been going to Dean's Automotive for some time and let my friends and coworkers know it's a trusted and experienced place to take your car to! I also like the service, my van always comes back cleaner that when it went in.

5
★★★★★

I love this shop! I like the fact that if my husband wants to see what is being done on the car, they will let him, or show him the "bad" part. I take the van in for oil changes and repairs if needed. I do not understand car lingo, I take it in, they check it out, and call my husband to tell him what is the problem. I have been going to Dean's Automotive for some time and let my friends and coworkers know it's a trusted and experienced place to take your car to! I also like the service, my van always comes back cleaner that when it went in.

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Before we moved out of California last September, we gave our car into the expert care of Deans Automotive. Because Deans shop believes in fixing little problems before they become big problems, our car is still in excellent condition although 10 years old! We have been so pleased with their work, that one of our daughters and one of our son-in-laws have brought in their cars. We have sent several friends from the Elks Lodge in Palo Alto as well, and everyone has only praise for the work that was done on their automobiles. When one wants to drive on busy freeways with confidence that their auto is in tip top condition, just be sure to visit Deans Automotive in Mt. View., California

5
★★★★★

Before we moved out of California last September, we gave our car into the expert care of Deans Automotive. Because Deans shop believes in fixing little problems before they become big problems, our car is still in excellent condition although 10 years old! We have been so pleased with their work, that one of our daughters and one of our son-in-laws have brought in their cars. We have sent several friends from the Elks Lodge in Palo Alto as well, and everyone has only praise for the work that was done on their automobiles. When one wants to drive on busy freeways with confidence that their auto is in tip top condition, just be sure to visit Deans Automotive in Mt. View., California

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.

Deans seemed like a very friendly shop, but that was before they gave me my bill. My check engine light had come on. Since I do not own a diagnostic computer to check the problem, I took it to this shop to find out what was wrong. The next day they called me and explained it was the EGR system and that they recommended that I replace the whole thing. I agreed to the price of $732.88 since it sounded like it would be highly complicated and big job.
When I arrived to pick up my car, I looked at the bill and saw that I was charged $133.33 for the EGR valve which can easily be found for $50-80 at any autoparts store. Next, when I asked if he could show me the work that was done, he became extremely offended and argued that I was calling him a crook for simply asking to see what exactly was done.
Although the service was prompt and is quality work, a minor repair/replacement that would range from $300-450 ended up costing $732.88. If you don't mind being ridiculously overcharged for parts/labor, Deans might just be your shop.

1
★☆☆☆☆

Deans seemed like a very friendly shop, but that was before they gave me my bill. My check engine light had come on. Since I do not own a diagnostic computer to check the problem, I took it to this shop to find out what was wrong. The next day they called me and explained it was the EGR system and that they recommended that I replace the whole thing. I agreed to the price of $732.88 since it sounded like it would be highly complicated and big job.
When I arrived to pick up my car, I looked at the bill and saw that I was charged $133.33 for the EGR valve which can easily be found for $50-80 at any autoparts store. Next, when I asked if he could show me the work that was done, he became extremely offended and argued that I was calling him a crook for simply asking to see what exactly was done.
Although the service was prompt and is quality work, a minor repair/replacement that would range from $300-450 ended up costing $732.88. If you don't mind being ridiculously overcharged for parts/labor, Deans might just be your shop.

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.

I have taken several different cars to Dean's and have been extremely satisfied in every instance with the service I've received and with the effectiveness of the repairs. The owner is on-site daily and makes sure that all his staff is working up to the owner's standards. The waiting area is clean and pleasant. They always call me with estimates when they say they will. The car is generally ready when they say it will be, and if they are going to be late, they always call me with plenty of notice to tell me. Dean's also keeps track of what routine maintenance is due on my car, lets me know what is essential and what is optional/recommended/could wait a while. I appreciate the personal attention and the high quality of the work.

PROS:
CONS: Dean's does not work on cars with air cooled engines.

5
★★★★★

I have taken several different cars to Dean's and have been extremely satisfied in every instance with the service I've received and with the effectiveness of the repairs. The owner is on-site daily and makes sure that all his staff is working up to the owner's standards. The waiting area is clean and pleasant. They always call me with estimates when they say they will. The car is generally ready when they say it will be, and if they are going to be late, they always call me with plenty of notice to tell me. Dean's also keeps track of what routine maintenance is due on my car, lets me know what is essential and what is optional/recommended/could wait a while. I appreciate the personal attention and the high quality of the work.

PROS:
CONS: Dean's does not work on cars with air cooled engines.

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Message from Dean's Automotive, Inc.

"Service Excellence With a Personal Touch" describes our philosophy at Dean's Automotive -- we are passionate about providing the best possible service/repairs to our customers that will keep their vehicles reliable and on the road for as long as they desire. We are members of the Mountain View Chamber of Commerce, the Better Business Bureau, Automotive Service Councils of California, and the Automotive Service Council. We are a AAA approved shop and one of the better shops that are on their list for approved mechanical repairs. Our technicians are ASE-certified and we pay for their ongoing training. Two of our technicians are certified Master-Hybrid Technicians; one is an ASE Master Technician and two are in the process of achieving that status. We are proud of our clean and well-equipped shop, our comfortable front lobby, and our rating as a Clean Bay Business. We offer free shuttle service in our 2005 Toyota Prius Hybrid vehicle, early bird and night owl drop-off and pick-up, a service reminder program and accept major credit cards. We also offer a 90 day interest free payment plan (upon approval). Best of all is our passion about good communication, building trust and developing long term relationships with our customers. Our service advisor is not only experienced and knowledgeable, but someone who will treat you with courtesy and respect. We are so confident about our service and repairs that we offer a 24,000 mile/24 month warranty on all parts and labor. Please stop by and we'll show you around!

More about Dean's Automotive, Inc.

"Check Engine Light" repairs Minor, Intermediate, Major Interval Servicing Brakes/shocks/struts Heating/air conditioning systems Engine/clutch service and repair Automatic and manual transmission service and repair Electrical specialists Four wheel

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