Animal Clinic of Tustin Ranch: Cohen Karin DVM

★★★★☆
  • 13115 Jamboree Rd

    Tustin, CA 92782

    Map & Directions
  • 714-730-1442

About Animal Clinic of Tustin Ranch: Cohen Karin DVM

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My husband found a stray Chihuahua that needed some medical attention because it had some debilitating rashes, (probably due to mange), and what looked like a moderate infection in both eyes. I scheduled an appointment for 4:00pm on a Thursday. At 3:45pm on Thursday I got a call from the clinic saying that they were running late and it would be an hour before they could see the dog. By this time I was already driving with my 1 yr old and the puppy...it was inconvenient but I understood. Then another 45 minutes go by and they call back and cancel. So I re-schedule for Friday at 8:00am. The next day I get there at 8:11am, with the dog and the baby. I walk in the door and the receptionist takes one look at her watch and says, "it's about 8:20am and we're going to have to bump you because it wouldn't be fair to the next appointment", (understand that it was actually 8:11am). I understand that I shouldn't expect special treatment, but a little accomodation would have been nice considering everything that transpired. Needless to say, I can't assess the veterinary care because I never made it past the receptionist desk!

1
★☆☆☆☆

My husband found a stray Chihuahua that needed some medical attention because it had some debilitating rashes, (probably due to mange), and what looked like a moderate infection in both eyes. I scheduled an appointment for 4:00pm on a Thursday. At 3:45pm on Thursday I got a call from the clinic saying that they were running late and it would be an hour before they could see the dog. By this time I was already driving with my 1 yr old and the puppy...it was inconvenient but I understood. Then another 45 minutes go by and they call back and cancel. So I re-schedule for Friday at 8:00am. The next day I get there at 8:11am, with the dog and the baby. I walk in the door and the receptionist takes one look at her watch and says, "it's about 8:20am and we're going to have to bump you because it wouldn't be fair to the next appointment", (understand that it was actually 8:11am). I understand that I shouldn't expect special treatment, but a little accomodation would have been nice considering everything that transpired. Needless to say, I can't assess the veterinary care because I never made it past the receptionist desk!

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They are expensive, no doubt about it! But, when I got my puppy, I took her to a different animal hospital in Costa Mesa asked if it was possible she had mange as she had started losing hair around her eyes. They barely looked at her and said no. A few weeks later, her hair had pretty much thinned out around her head and when I took her to Animal Clinic, they knew what it was right away and confirmed it with a test. They also attended to my other dog when he was sick and called me the next day to see how he was doing! They have wonderful customer service and really take care of their clients.

5
★★★★★

They are expensive, no doubt about it! But, when I got my puppy, I took her to a different animal hospital in Costa Mesa asked if it was possible she had mange as she had started losing hair around her eyes. They barely looked at her and said no. A few weeks later, her hair had pretty much thinned out around her head and when I took her to Animal Clinic, they knew what it was right away and confirmed it with a test. They also attended to my other dog when he was sick and called me the next day to see how he was doing! They have wonderful customer service and really take care of their clients.

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The doctors and staff at the animal clinic of tustin ranch are wonderful! They have saved my pets lives on many occasions. My animals are my babies and everyone here seems to really love animals and take great care of them. The doctors are very thorough and explain everything to you...I would recommend this place to anyone who really loves their pet. They are worth every penny!

5
★★★★★

The doctors and staff at the animal clinic of tustin ranch are wonderful! They have saved my pets lives on many occasions. My animals are my babies and everyone here seems to really love animals and take great care of them. The doctors are very thorough and explain everything to you...I would recommend this place to anyone who really loves their pet. They are worth every penny!

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The staff is very friendly and knowledgable about animals. However, because it is a smaller place, same-day appointments are hard to get. Also, even if you have an appointment, you sometimes have to wait quite a while before they can see you. We once had an emergency situation with our three dogs and the staff was amazing -- they basically saved our dogs' lives! On the other hand, one of the doctors said that our dog had food allergies and we spent hundreds of dollars on tests and medications before we found out that he actually had mange. As you can see, we have had the range of service from stellar to sub-par.

3
★★★☆☆

The staff is very friendly and knowledgable about animals. However, because it is a smaller place, same-day appointments are hard to get. Also, even if you have an appointment, you sometimes have to wait quite a while before they can see you. We once had an emergency situation with our three dogs and the staff was amazing -- they basically saved our dogs' lives! On the other hand, one of the doctors said that our dog had food allergies and we spent hundreds of dollars on tests and medications before we found out that he actually had mange. As you can see, we have had the range of service from stellar to sub-par.

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I took my lab puppy in for exam and was surprised at how thorough the exam was. They also sent us home with lots of free products and info. The staff was pretty friendly and seems to be pretty knowledgeable. I would reccommend them.

PROS: Good doctors and staff
CONS: Parking can be tricky

5
★★★★★

I took my lab puppy in for exam and was surprised at how thorough the exam was. They also sent us home with lots of free products and info. The staff was pretty friendly and seems to be pretty knowledgeable. I would reccommend them.

PROS: Good doctors and staff
CONS: Parking can be tricky

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I went went here when i got my baby chihuahua. They seem as if they don't get enough business or something. They overcharge for the stupidest little things and you don't even find out until they give you the bill. The vet i had said my dog had heart murmer and the operation would cost 500 dollars...he doesn't have heart murmer. All of the things they said he needs is convenienty not covered by our insurance, VPI. GO SOMEWHERE ELSE!

3
★★★☆☆

I went went here when i got my baby chihuahua. They seem as if they don't get enough business or something. They overcharge for the stupidest little things and you don't even find out until they give you the bill. The vet i had said my dog had heart murmer and the operation would cost 500 dollars...he doesn't have heart murmer. All of the things they said he needs is convenienty not covered by our insurance, VPI. GO SOMEWHERE ELSE!

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