Saddleback Flower Shop

★★★★☆
  • 601 El Camino Real

    Tustin, CA 92780

    Cross street: Next to Roma D'Italia Restaurant

    Map & Directions
  • 714-838-6038

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I am a designer at Saddleback Flower Shop. Thank you so much to the loyal customers for your reviews. We appreciate it! For the customer who noted we didn't have what you wanted, I apologize first of all, however we are always able to get anything you need within a day or two. You have to remember flowers are perishable and there are several factors that go into the availability of flowers. We have wonderful wholesalers who are always able to get anything including some of the most unique flowers in a day or two. Lilies, in any variety, are always available so I am not sure what happened with your visit but we are dedicated to customer service and we would like to make your visit a pleasant one. Our prices are very comparable to flower shops in town and our prices are based on the markets price fluctuations. We are a very honest flower shop and put the full value of the flowers into our arrangements. Thank you again for the reviews!

5
★★★★★

I am a designer at Saddleback Flower Shop. Thank you so much to the loyal customers for your reviews. We appreciate it! For the customer who noted we didn't have what you wanted, I apologize first of all, however we are always able to get anything you need within a day or two. You have to remember flowers are perishable and there are several factors that go into the availability of flowers. We have wonderful wholesalers who are always able to get anything including some of the most unique flowers in a day or two. Lilies, in any variety, are always available so I am not sure what happened with your visit but we are dedicated to customer service and we would like to make your visit a pleasant one. Our prices are very comparable to flower shops in town and our prices are based on the markets price fluctuations. We are a very honest flower shop and put the full value of the flowers into our arrangements. Thank you again for the reviews!

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Saddleback is very comparable if not better in prices than many other florists in town and they have a much better selection with fresher flowers. There have been times when they don't have exactly what I want but they are always able to get it within a day or two. The staff is great to work with, they are very helpful and knowledgeable. Saddleback gives very personalized service and you never feel like you're in one of the big chains like Conroy's which aren't very helpful or friendly. Every detail is taken into consideration with this florist and the designers have exceptional talent. Saddleback has taken great care of the many orders I have placed and I plan to return for many more! I definitely recommend this florist!

5
★★★★★

Saddleback is very comparable if not better in prices than many other florists in town and they have a much better selection with fresher flowers. There have been times when they don't have exactly what I want but they are always able to get it within a day or two. The staff is great to work with, they are very helpful and knowledgeable. Saddleback gives very personalized service and you never feel like you're in one of the big chains like Conroy's which aren't very helpful or friendly. Every detail is taken into consideration with this florist and the designers have exceptional talent. Saddleback has taken great care of the many orders I have placed and I plan to return for many more! I definitely recommend this florist!

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1 out of 1 people found this review helpful.

Business Response:

Thank you for your review! We appreciate your understanding and recognition of our hard working employees. They truly do go out of their way for each customer and take pride in the work they do.
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I thought this place wasn't that great. They didn't have the flowers I was looking for. I was looking for some asiantic lillies but it didn't seem like they carried any. They said they would have it in a couple of weeks but when i went back, they still didn't have any. Not a very good place to buy flowers. Their prices are kind of expensive too. They sell American flowers but they also sell some foreign ones. I was so pleased with their collection. It was just a bummer I couldn't find what I was looking for. Their shop looks pretty though with colors that shine!

3
★★★☆☆

I thought this place wasn't that great. They didn't have the flowers I was looking for. I was looking for some asiantic lillies but it didn't seem like they carried any. They said they would have it in a couple of weeks but when i went back, they still didn't have any. Not a very good place to buy flowers. Their prices are kind of expensive too. They sell American flowers but they also sell some foreign ones. I was so pleased with their collection. It was just a bummer I couldn't find what I was looking for. Their shop looks pretty though with colors that shine!

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Business Response:

Thank you for your review. I don't agree that your entire review is accurate and I would personally like to rectify this problem. We have a wholesale florist that comes to our back door every single day, and we also visit the wholesale warehouses frequently. Lilies in particular are almost ALWAYS available in many varieties and colors and we can always get them within a day or two and if not then a few days at the absolute longest. There has never been a time a product took weeks to come into the store, especially somethign as common as lilies. I apologize you didn't see the flowers you were looking for and you were unhappy. In any event you are looking for a special type of flower, you can always call a day or two in advance to make sure we have it and if not that will give us the opportunity to order it for later that day or the following day. I hope to get the chance to show you we are dedicated to customer service and can be the florist you need. Thank you for the kind words in your review as well, they are greatly appreciated!
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This is definitily a really nice place to go if you are looking for a flower arrangement, They do such a nice job on them. the flowers are fresh and pretty. the sales staff is really great and they are always friendly here. the location is good with plenty of parking and the store is arranged really nice.

4
★★★★☆

This is definitily a really nice place to go if you are looking for a flower arrangement, They do such a nice job on them. the flowers are fresh and pretty. the sales staff is really great and they are always friendly here. the location is good with plenty of parking and the store is arranged really nice.

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1 out of 1 people found this review helpful.

Business Response:

Thank you for the review! Your kind words are greatly appreciated and we are grateful to have such wonderful customers such as yourself!
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They have some neat arrangement of flowers but here is the thing. I have a huge problem with their prices. I think it's a little too expensive for my taste and I do believe some of their flowers prices could be lowered. Overall, an okay experience with this shop but not the best. I prfer the other shops around Tustin but this store is not bad. I definitely think they should just lower their prices and maybe they can attract more customers.

3
★★★☆☆

They have some neat arrangement of flowers but here is the thing. I have a huge problem with their prices. I think it's a little too expensive for my taste and I do believe some of their flowers prices could be lowered. Overall, an okay experience with this shop but not the best. I prfer the other shops around Tustin but this store is not bad. I definitely think they should just lower their prices and maybe they can attract more customers.

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Business Response:

Thank you for the review. Our prices are very comparable to similar florists in our area. Some chain locations or grocery stores tend to offer cheaper prices due to the fact that they order wholesale flowers in mass and they don't care for them the same way a specialty florist does such as ourselves which often leads to arrangements dying sooner than they should. We clean and care for each stem individually, somethign the chain stores do not usually do. We take great care of our flowers from the moment they get to our store and we have an excellent reputation for long lasting arrangements. Some of our arrangements last up to 2 weeks depending on how the recipient cares for them. We hope to have the opportinuty to assist you with your floral needs in the future.
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Rather than go to one of the chain flower stores, check out Saddleback Flower Shop. The arrangements are excellent. They can do anything you want. The flowers are fresh and they arrive on time. No driving around with your arrangement getting all wilted, like some of the larger franchised places. Highly recommended!

PROS: Quality arrangements and fresh flowers!
CONS:

5
★★★★★

Rather than go to one of the chain flower stores, check out Saddleback Flower Shop. The arrangements are excellent. They can do anything you want. The flowers are fresh and they arrive on time. No driving around with your arrangement getting all wilted, like some of the larger franchised places. Highly recommended!

PROS: Quality arrangements and fresh flowers!
CONS:

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1 out of 1 people found this review helpful.

Business Response:

Thank you for the review! Your feedback is important to us and we are grateful you had a pleasant experience with us.

Message from Saddleback Flower Shop

We have been in business for over 30 years and are dedicated to outstanding customer service. We are an honest business that will go out of our way to exceed your expectations and ensure your satisfaction.

More about Saddleback Flower Shop

Specializing in fresh floral arrangements for all occasions including but not limited to funerals, weddings, birthdays, anniversaries, new arrivals, corporate, thank yous, and holidays. We also design fresh planter gardens and individual plants along with gift baskets, plush, and gift items.

 

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