Honda Of Serramonte

I am also a first time buyer, and my friend Jessica referred me to them. I was helped by the an asian salesman, and he was great. My finances aren't that great, and they were able to put me into a honda! I was also scared, but my fears quickly went away after I saw my new (used, but new to me) car. I have had the car for a few weeks now, and I love it. I did have one issue with it, but Rami in service took care of it quickly and without any charge. Also a free car wash, wow! All in all, a great place to do business

I am a single mom, and got the run around from numerous dealers.
I called and made an appointment with a sales person and they had my new car waiting for me when I showed up! The price was very fair, and had a great experience. I can't believe how easy it really was! I would definately reccomend them to my family and friends.

I have had the pleasure of dealing with a HUGE HEADACHE when I tried to give my business to this dealership. To make a very long story short, I spent 5 hours trying to work a deal since I wanted to trade in my old car, left with a nice used vehicle (since they told me that I was approved for the car), only to get a call from the manager two weeks later telling me that I needed a co-signer otherwise I would have to bring the car back because my loan was denied (supposedly I submitted false info on my application). Sounded "iffy" since I was told that everything was kosher when I left. I returned the car that night and asked to see the application that I filled out. To my surprise, the salesman that I dealt with wrote up a new application, changed my income and personal reference info and FORGED MY SIGNATURE!! They were SO unprofessional. Told me that no one forged anything and that whatever they were doing was perfectly normal. (HELLO, I should know my own writing style and the actual name of my reference since it was my mom.) So the manager advised me get a lawyer and call the better business bureau because nothing can be done about it! Problem was resolved after writing to the regional manager of the corporation in the mid west! Huge headache and wouldn't recommend this place at all. Even the service dept sucks.

PROS: Newly renovated showroom
CONS: everything stated in review and more

I did not have a positive experience at this Honda dealership. I initially met with Rami Alsharif. My Honda Pilot was 4k miles over the warranty period and my engine warning light was on. This usually happens if the gas cap is not placed on tight and it may take 3-4 days after the cap gets tightened before the warning light goes away. When I went to Honda of Serramonte, Rami mentioned that it would take about $140 to do a diagnosis. And that amount would NOT be applied to any related repairs undertaken by the dealership. Ive not heard of that one! Most dealerships credit any initial work undertaken towards final repairs. So that was strike one the first negative. The diagnosis was completed after about half day and Rami mentioned that the probable repair charges would be in the $600 range for putting a new gas cap and connector pipe. Plus the original $140 for diagnosis. Needless to say, I wasnt too happy. I was only 4K beyond my warranty mileage. Then Rami did the good cop/bad cop routine kind of. He mentioned that hed do me a favor and call Honda and request that the repair be carried out under warranty. Some how I wasnt totally surprised when I got a vmail the next day saying that Honda had agreed to do the repairs under warranty at no charge to me. I also know that in general warranty repairs are profit bonanzas for dealerships! Knowing that the dealership was motivated to do my repairs because of fat margins, I proceed to check with Rami if they could also take care of the routine maintenance light that had also come on and he agreed to look into it. So I go back to do repairs and its Ramis day off. Im directed to deal instead with another service advisor Brad Reid. Brad turned out to be one of the worst service advisors Ive dealt with in a long time. I waited for my car. The repairs were completed relatively quickly but I wasnt paged in the waiting area that my car was done. Second, they didnt address the maintenance light. The final strike came when I left a message with the Honda Serramonte service manager, Mr. Castro and I didnt even get a call back! I would not recommend this dealerships service department to friend or foe.

I was able to negotiate an excellent price with these folks on an inexpensive Honda. When problems arose, they jumped to fix them as though I had bought a top-of-the-line model at full price.
I'd certainly do business with them again.
It was annoying, therefore, that there were lots of the usual underpredictions of how long things would take, as well as a hard sell on an extra warranty which misrepresented what was covered on the regular warranty. All in all, though, better than a lot of the other options out there.

I love my Honda. It's a great car, and I'm glad I bought it. However, the process to get the car was less than desired. The salesman was completely the stereotype of sleaze that carsales people are imagined to be. Slimy is the word I would use, and he really pushed the limit in making us wait to get an estimate of how much we were going to pay for our car. Unhappy was my experience here. Go to another Honda dealer, please.

PROS:
CONS: Slimy sales men