Ed & Rob Inc

★★☆☆☆
  • 20022 Hawthorne Blvd

    Torrance, CA 90503

    Map & Directions
  • 310-214-8222

About Ed & Rob Inc

Hours
Sun 11am-7pm, Mon-Sat 10:30am-8pm

Food

Food
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2.0 1
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Wow. Where do I begin? I love Togo's. I really do. They completely trump Subway and Quiznos. But the customer service at this place is the worst. The wait is horrendous--they have only two ppl making sandwiches. What's worse is that you can hear other employees in the back laughing and hamming it up. You are not greeted when you walk in--instead you are treated with a frown by the workers because you are making the line even longer. I braved the twenty five minute wait because I really wanted Broccoli Cheddar soup. I finally get to the front and another woman CUTS infront of me. When I make a point of telling her I was next, the employee sides with her saying she was here first. Uhhhh, she literally just walked in five minutes ago. Once I point that out, I of course am helped first but then the worker makes a big deal of apologizing to her. "Sorry 'bout that ma'am" as he looks at me and shakes his head. Like I said, love the food. But the workers here have terrible customer service. Had I been acknowledged when I came in, this wouldn't have even been an issue. It seems like a small thing but I was treated as though I were the guilty party. Thirty minutes later I walk out with my soup and a bad taste in my mouth. Will NOT return to this Togo's and will share this experience with anyone who will listen.

1
★★☆☆☆

Wow. Where do I begin? I love Togo's. I really do. They completely trump Subway and Quiznos. But the customer service at this place is the worst. The wait is horrendous--they have only two ppl making sandwiches. What's worse is that you can hear other employees in the back laughing and hamming it up. You are not greeted when you walk in--instead you are treated with a frown by the workers because you are making the line even longer. I braved the twenty five minute wait because I really wanted Broccoli Cheddar soup. I finally get to the front and another woman CUTS infront of me. When I make a point of telling her I was next, the employee sides with her saying she was here first. Uhhhh, she literally just walked in five minutes ago. Once I point that out, I of course am helped first but then the worker makes a big deal of apologizing to her. "Sorry 'bout that ma'am" as he looks at me and shakes his head. Like I said, love the food. But the workers here have terrible customer service. Had I been acknowledged when I came in, this wouldn't have even been an issue. It seems like a small thing but I was treated as though I were the guilty party. Thirty minutes later I walk out with my soup and a bad taste in my mouth. Will NOT return to this Togo's and will share this experience with anyone who will listen.

Pros: Broccolli Cheddar Soup

Cons: The employees

 

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