Niello Automotive Ctrs

★★★☆☆

About Niello Automotive Ctrs

Automotive

Automotive
More choices in Sacramento:
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Made in America Downtown

1200 I St Sacramento, CA

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Car Care Ctr

2634 Juniper Ln A Sacramento, CA

2.75 4
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This place has the worst customer service on the planet. The sales people are rude and unhelpful. I took my vehicle in twice there and it was never given back to me on time as promised. I know nothing about cars and when I asked them simple questions to learn more about the vehicle, the sales person basically laughed in my face and made me look like an idiot. If you want poor servie then go to any place that has Niello in the name.

PROS: None
CONS: Everything

1
★☆☆☆☆

This place has the worst customer service on the planet. The sales people are rude and unhelpful. I took my vehicle in twice there and it was never given back to me on time as promised. I know nothing about cars and when I asked them simple questions to learn more about the vehicle, the sales person basically laughed in my face and made me look like an idiot. If you want poor servie then go to any place that has Niello in the name.

PROS: None
CONS: Everything

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I avoid this shop if possible for my clients. Thier repairs are way too slow. Their hourly rate is way above the surrounding shops. They try to add extra parts to your repair. I wouldn't recommend this shop.

2
★★☆☆☆

I avoid this shop if possible for my clients. Thier repairs are way too slow. Their hourly rate is way above the surrounding shops. They try to add extra parts to your repair. I wouldn't recommend this shop.

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I bought a used vehicle from them. Upon delivery, I noticed that there was no CD player. Rather than a long winded argument, believe it or not, the fleet manager immediately gave approval to have a factory one installed. They wanted the customer to be happy. I would definitely buy from them again.

4
★★★★☆

I bought a used vehicle from them. Upon delivery, I noticed that there was no CD player. Rather than a long winded argument, believe it or not, the fleet manager immediately gave approval to have a factory one installed. They wanted the customer to be happy. I would definitely buy from them again.

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I like how Niello Volkswagon treats their customers. From the moment one drives in, they are greeted and welcomed. Next, the service advisor sits down with you and asks what the reason for today's service call is and how they can help. Their waiting room is spacious, filled with a large TV and reading materials -- and a coffee machine. They are very efficient and have your car ready when they say they will. They will also recommend future services to maintain your car. As with most dealerships, they are a bit pricey. But that is expected and it's the peace of mind one has knowing their car has been service by a specially trained mechanic that more than makes up for the higher prices.

4
★★★★☆

I like how Niello Volkswagon treats their customers. From the moment one drives in, they are greeted and welcomed. Next, the service advisor sits down with you and asks what the reason for today's service call is and how they can help. Their waiting room is spacious, filled with a large TV and reading materials -- and a coffee machine. They are very efficient and have your car ready when they say they will. They will also recommend future services to maintain your car. As with most dealerships, they are a bit pricey. But that is expected and it's the peace of mind one has knowing their car has been service by a specially trained mechanic that more than makes up for the higher prices.

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