I went to Pizza My Heart with my son, my sister, and my nephew for my son's school fundraiser. I was there just before 5:00pm, and the restaurant was just starting to get busy. To me, it did not seem like they had an efficient way of fulfilling the customer's orders. People just walked up to the counter and grabbed plates. Everyone in my party except for me received their food within 5 minutes, but my pizza was not readily available. I checked with the employees on 4-5 separate occasions during which they assured me my order would be ready in a few minutes. Since the ovens are in plain view of customers, I could see that my pizza was not in the oven each time they looked. After 40 minutes of waiting, I finally requested a different kind of pizza to be boxed up to go. The employees in charge excused the poor service by stating how busy they were, but I felt they should have offered me an alternative choice before the rest of my party finished their meals. On top of the poor service, the employees did not count my sister's purchase towards the school's fundraiser. The pizza was good, but it was not worth the hassle.
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