Ulta Beauty

★★★☆☆
  • 9141 W Stockton Blvd

    Elk Grove, CA 95758

    Map & Directions
  • 916-478-2610

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2.5714 14
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My experience at Ulta salon in elk grove has always been great especially with the hair master name Farhosh. She does exactly what she is always asked for, which a lot of hair stylist are poor in.
She gives perfect advise if a customer is confused or lost. Its not her fault that some people have super sensitive head while shampooing. They Should see a doctor or a psychiyatrist. They are in a special need of some psychiatric need not coloring need. I love farhosh and her work. I have been going to her since Ulta salon in elk grove for all my hair needs. I recommend her to everyone reading this and my friends.

5
★★★★★

My experience at Ulta salon in elk grove has always been great especially with the hair master name Farhosh. She does exactly what she is always asked for, which a lot of hair stylist are poor in.
She gives perfect advise if a customer is confused or lost. Its not her fault that some people have super sensitive head while shampooing. They Should see a doctor or a psychiyatrist. They are in a special need of some psychiatric need not coloring need. I love farhosh and her work. I have been going to her since Ulta salon in elk grove for all my hair needs. I recommend her to everyone reading this and my friends.

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.

I was in ulta in elk grove just yesterday and i was so impressed by the 3 employess who helped me, they were all so nice always smiling very professional and beautiful as well! it was one of the girls first day and she did a great job trying to find a chanel perfume that i wanted, acutally all three girls jumped in and went on a manhunt for me to try and find it haha unfortunalty they were out but told me to come back fri. which i will be gladly doing! they did an excellent job on their customer service skills and team work i felt i had to at least write a review becuz i would hate for it to go unnoticed and i really do recommend everyone (girls spoil yourselfs)/ and (guys spoil your lady she'll love anything from ulta! happy wife happy life!!!) anyways good going girls
p.s. I am really excited and hoping to hear you have a cashier position open soon im filling out my app right now just like jesse told me to! ill keep my fingers crossed~ it seems like a great enviornment to work in and you girls's great personalities and smiles made it that way thank you!!!!!!

5
★★★★★

I was in ulta in elk grove just yesterday and i was so impressed by the 3 employess who helped me, they were all so nice always smiling very professional and beautiful as well! it was one of the girls first day and she did a great job trying to find a chanel perfume that i wanted, acutally all three girls jumped in and went on a manhunt for me to try and find it haha unfortunalty they were out but told me to come back fri. which i will be gladly doing! they did an excellent job on their customer service skills and team work i felt i had to at least write a review becuz i would hate for it to go unnoticed and i really do recommend everyone (girls spoil yourselfs)/ and (guys spoil your lady she'll love anything from ulta! happy wife happy life!!!) anyways good going girls
p.s. I am really excited and hoping to hear you have a cashier position open soon im filling out my app right now just like jesse told me to! ill keep my fingers crossed~ it seems like a great enviornment to work in and you girls's great personalities and smiles made it that way thank you!!!!!!

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The worst service of any salon i have been to. I went in for hightlights while i was under the dyer with the bleach in my hair the stylist is working on another customer so she leaves me under the dryer for way to long, needless to say my hair is compleletly damaged and now i have to wait for it to grow out which will take years. I will never go back and the color looked hideous almost like a yellowish copper bronzy mix.

1
★☆☆☆☆

The worst service of any salon i have been to. I went in for hightlights while i was under the dyer with the bleach in my hair the stylist is working on another customer so she leaves me under the dryer for way to long, needless to say my hair is compleletly damaged and now i have to wait for it to grow out which will take years. I will never go back and the color looked hideous almost like a yellowish copper bronzy mix.

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.

The people who work at Ulta located in laguna are very rude and inconsiderate. I Don't know who does the hiring but they surely aren't doing a great job. They have the rudest customer service all they can do is stand there and look pretty which half of the girls who work they are basically ugly. The managers are rude as well especially the big nose shorted hair russian girl who is always pregnant who looks in her mid's 30's mozane she should be fired. She does not know how to talk to anyone just stand there and talk to you like she an alien. Everyone who i know thats has shopped there before always complains about how the overall service is and it sucks ass. They must get paid less in order for those people to be so miserably underpaid. Thats why we are never going back to that crappy ass place. The remodel is horrible as well your in the salon and you can't even have any privacy while you are getting your hair cut or color. Who really likes being watched while they get there hair done.

1
★☆☆☆☆

The people who work at Ulta located in laguna are very rude and inconsiderate. I Don't know who does the hiring but they surely aren't doing a great job. They have the rudest customer service all they can do is stand there and look pretty which half of the girls who work they are basically ugly. The managers are rude as well especially the big nose shorted hair russian girl who is always pregnant who looks in her mid's 30's mozane she should be fired. She does not know how to talk to anyone just stand there and talk to you like she an alien. Everyone who i know thats has shopped there before always complains about how the overall service is and it sucks ass. They must get paid less in order for those people to be so miserably underpaid. Thats why we are never going back to that crappy ass place. The remodel is horrible as well your in the salon and you can't even have any privacy while you are getting your hair cut or color. Who really likes being watched while they get there hair done.

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1 out of 1 people found this review helpful.

.

If you don't have time to read the whole thing here, here's the quick scoop: NEVER get your hair done in the Ulta Salon by a "master" stylist named "Farhosh". FARHOSH IS HORRIBLE WITH HAIR AND RUDE TO CUSTOMERS! My story is below.

I had an appointment at the Salon for color from one of the "master salonists"(who are SUPPOSED to be better to jusifty their increase in price). Well I got stuck with a lady named "FARHOSH"(a woman in her mid 30's, about 5'6, Persian/Indian but very westernized who is from Germany but has been living here for many years, had short dark hair with blonde streaks). Well, she did my color job and this has got to be THE WORST experience I have EVER had with a stylist. This lady not only made me wait atleast 30 minutes for the appointment to start even though I was on time and she was dinking around with some stuff and just rudely ignored me although she glanced over at me a few times knowing that I was her client waiting(the receptionist went up and told her). Well, when she finally sat me down in her salon chair, the experience was extremely rushed, she actually scratched my head a few times while shampooing it after I said "can you please not be so rough" and she said "Oh, you must have a tender head" and then kept being rough with my head as if nothing had happened! I was really getting irritated but I needed my hair looking good and there weren't any other stylists available. Farhosh, the stylist, then continued to gossip with one of her coworkers by her side rudely while almost ignoring me and acting rough with my head, just shoving me around doing her thing like I'm a doll. She even asked me to blow dry my own hair, she had to go make a call or something. What the hell am I paying for then?!?! I tried to be polite and hoped she get nicer after getting into it, but she was extremely rude, impersonal, the only attempt at being nice she did is flash me a quick fake smile after glaring at me in the mirror while she was applying the product in my hair. I also asked her a question about this particular color treatment and she very rudely responded and sounded like she was too proud to admit she didn't actually know the answer to my question but acted very conceited. Farhosh should not be dealing with people, she seems like a real angry, rude person who hates what she is doing and makes catty mean comments towards women and about other ulta workers while she was there. AND the end result: My hair did NOT turn out evenly colored! She had to fix it and acted very put out by it, as if it were somehow my fault. She even didn't apply that stuff at the beginning to protect the skin around your hairline from being dyed, and briskly said it would come off easily. I was scrubbing until my skin was red around my hairline trying to get that dye off for awhile before it finally went. I expressed politely but firmly that I thought she didn't do what I wanted exactly, because her services from her as a "master" are more expensive. She was rude and trying to blame me, but eventually gave me a TINY discount. NEVER AGAIN! Farhosh needs to grow up and stop being a stereotypical bitchy hair dresser who acts like a high school girl with an attitude problem despite that she is a grown woman!

1
★☆☆☆☆

If you don't have time to read the whole thing here, here's the quick scoop: NEVER get your hair done in the Ulta Salon by a "master" stylist named "Farhosh". FARHOSH IS HORRIBLE WITH HAIR AND RUDE TO CUSTOMERS! My story is below.

I had an appointment at the Salon for color from one of the "master salonists"(who are SUPPOSED to be better to jusifty their increase in price). Well I got stuck with a lady named "FARHOSH"(a woman in her mid 30's, about 5'6, Persian/Indian but very westernized who is from Germany but has been living here for many years, had short dark hair with blonde streaks). Well, she did my color job and this has got to be THE WORST experience I have EVER had with a stylist. This lady not only made me wait atleast 30 minutes for the appointment to start even though I was on time and she was dinking around with some stuff and just rudely ignored me although she glanced over at me a few times knowing that I was her client waiting(the receptionist went up and told her). Well, when she finally sat me down in her salon chair, the experience was extremely rushed, she actually scratched my head a few times while shampooing it after I said "can you please not be so rough" and she said "Oh, you must have a tender head" and then kept being rough with my head as if nothing had happened! I was really getting irritated but I needed my hair looking good and there weren't any other stylists available. Farhosh, the stylist, then continued to gossip with one of her coworkers by her side rudely while almost ignoring me and acting rough with my head, just shoving me around doing her thing like I'm a doll. She even asked me to blow dry my own hair, she had to go make a call or something. What the hell am I paying for then?!?! I tried to be polite and hoped she get nicer after getting into it, but she was extremely rude, impersonal, the only attempt at being nice she did is flash me a quick fake smile after glaring at me in the mirror while she was applying the product in my hair. I also asked her a question about this particular color treatment and she very rudely responded and sounded like she was too proud to admit she didn't actually know the answer to my question but acted very conceited. Farhosh should not be dealing with people, she seems like a real angry, rude person who hates what she is doing and makes catty mean comments towards women and about other ulta workers while she was there. AND the end result: My hair did NOT turn out evenly colored! She had to fix it and acted very put out by it, as if it were somehow my fault. She even didn't apply that stuff at the beginning to protect the skin around your hairline from being dyed, and briskly said it would come off easily. I was scrubbing until my skin was red around my hairline trying to get that dye off for awhile before it finally went. I expressed politely but firmly that I thought she didn't do what I wanted exactly, because her services from her as a "master" are more expensive. She was rude and trying to blame me, but eventually gave me a TINY discount. NEVER AGAIN! Farhosh needs to grow up and stop being a stereotypical bitchy hair dresser who acts like a high school girl with an attitude problem despite that she is a grown woman!

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.

If you don't have time to read the whole thing here, here's the quick scoop: NEVER get your hair done in the Ulta Salon by a "master" stylist named "Farhosh". FARHOSH IS HORRIBLE WITH HAIR AND RUDE TO CUSTOMERS! My story is below.

I had an appointment at the Salon for color from one of the "master salonists"(who are SUPPOSED to be better to jusifty their increase in price). Well I got stuck with a lady named "FARHOSH"(a woman in her mid 30's, about 5'6, Persian/Indian but very westernized who is from Germany but has been living here for many years, had short dark hair with blonde streaks). Well, she did my color job and this has got to be THE WORST experience I have EVER had with a stylist. This lady not only made me wait atleast 30 minutes for the appointment to start even though I was on time and she was dinking around with some stuff and just rudely ignored me although she glanced over at me a few times knowing that I was her client waiting(the receptionist went up and told her). Well, when she finally sat me down in her salon chair, the experience was extremely rushed, she actually scratched my head a few times while shampooing it after I said "can you please not be so rough" and she said "Oh, you must have a tender head" and then kept being rough with my head as if nothing had happened! I was really getting irritated but I needed my hair looking good and there weren't any other stylists available. Farhosh, the stylist, then continued to gossip with one of her coworkers by her side rudely while almost ignoring me and acting rough with my head, just shoving me around doing her thing like I'm a doll. She even asked me to blow dry my own hair, she had to go make a call or something. What the hell am I paying for then?!?! I tried to be polite and hoped she get nicer after getting into it, but she was extremely rude, impersonal, the only attempt at being nice she did is flash me a quick fake smile after glaring at me in the mirror while she was applying the product in my hair. I also asked her a question about this particular color treatment and she very rudely responded and sounded like she was too proud to admit she didn't actually know the answer to my question but acted very conceited. Farhosh should not be dealing with people, she seems like a real angry, rude person who hates what she is doing and makes catty mean comments towards women and about other ulta workers while she was there. AND the end result: My hair did NOT turn out evenly colored! She had to fix it and acted very put out by it, as if it were somehow my fault. She even didn't apply that stuff at the beginning to protect the skin around your hairline from being dyed, and briskly said it would come off easily. I was scrubbing until my skin was red around my hairline trying to get that dye off for awhile before it finally went. I expressed politely but firmly that I thought she didn't do what I wanted exactly, because her services from her as a "master" are more expensive. She was rude and trying to blame me, but eventually gave me a TINY discount. NEVER AGAIN! Farhosh needs to grow up and stop being a stereotypical bitchy hair dresser who acts like a high school girl with an attitude problem despite that she is a grown woman!

0
★☆☆☆☆

If you don't have time to read the whole thing here, here's the quick scoop: NEVER get your hair done in the Ulta Salon by a "master" stylist named "Farhosh". FARHOSH IS HORRIBLE WITH HAIR AND RUDE TO CUSTOMERS! My story is below.

I had an appointment at the Salon for color from one of the "master salonists"(who are SUPPOSED to be better to jusifty their increase in price). Well I got stuck with a lady named "FARHOSH"(a woman in her mid 30's, about 5'6, Persian/Indian but very westernized who is from Germany but has been living here for many years, had short dark hair with blonde streaks). Well, she did my color job and this has got to be THE WORST experience I have EVER had with a stylist. This lady not only made me wait atleast 30 minutes for the appointment to start even though I was on time and she was dinking around with some stuff and just rudely ignored me although she glanced over at me a few times knowing that I was her client waiting(the receptionist went up and told her). Well, when she finally sat me down in her salon chair, the experience was extremely rushed, she actually scratched my head a few times while shampooing it after I said "can you please not be so rough" and she said "Oh, you must have a tender head" and then kept being rough with my head as if nothing had happened! I was really getting irritated but I needed my hair looking good and there weren't any other stylists available. Farhosh, the stylist, then continued to gossip with one of her coworkers by her side rudely while almost ignoring me and acting rough with my head, just shoving me around doing her thing like I'm a doll. She even asked me to blow dry my own hair, she had to go make a call or something. What the hell am I paying for then?!?! I tried to be polite and hoped she get nicer after getting into it, but she was extremely rude, impersonal, the only attempt at being nice she did is flash me a quick fake smile after glaring at me in the mirror while she was applying the product in my hair. I also asked her a question about this particular color treatment and she very rudely responded and sounded like she was too proud to admit she didn't actually know the answer to my question but acted very conceited. Farhosh should not be dealing with people, she seems like a real angry, rude person who hates what she is doing and makes catty mean comments towards women and about other ulta workers while she was there. AND the end result: My hair did NOT turn out evenly colored! She had to fix it and acted very put out by it, as if it were somehow my fault. She even didn't apply that stuff at the beginning to protect the skin around your hairline from being dyed, and briskly said it would come off easily. I was scrubbing until my skin was red around my hairline trying to get that dye off for awhile before it finally went. I expressed politely but firmly that I thought she didn't do what I wanted exactly, because her services from her as a "master" are more expensive. She was rude and trying to blame me, but eventually gave me a TINY discount. NEVER AGAIN! Farhosh needs to grow up and stop being a stereotypical bitchy hair dresser who acts like a high school girl with an attitude problem despite that she is a grown woman!

Pros: the products are decent and the store itself is ok

Cons: Rudest stylist I have ever had named FARHOSH

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Horrible customer service every time I go to this store! The girls are unhelpful, and act like we're inconveniencing them. Every time i get up to the check out counter, it's always the same thing...worker looks at me, no smile, and says unhappily, "I can help you." It doesn't matter who is helping me, this is the same treatment I get every single time! They make it obvious that they are not happy to help or give customer service. I am fed up with them, and stopped shopping here altogether. I prefer the Arden store.

1
★☆☆☆☆

Horrible customer service every time I go to this store! The girls are unhelpful, and act like we're inconveniencing them. Every time i get up to the check out counter, it's always the same thing...worker looks at me, no smile, and says unhappily, "I can help you." It doesn't matter who is helping me, this is the same treatment I get every single time! They make it obvious that they are not happy to help or give customer service. I am fed up with them, and stopped shopping here altogether. I prefer the Arden store.

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.

The girls at Ulta have the WORST customer service ever. They acted like they were offended that I was using one of their COUPONS and then had the nerve to try to tell me that I couldn't use it on a certain product which was advertised in their flyer as being 20% off with the coupon. That is where I got the idea. They were very rude. Thank god I had the flyer with me. No apologies or anything. I will definitely not be going back. (I also tried the salon which was awful). There was no lather with the supposed to be "shampoo" and the stylist asked me to flat iron my own sides and bangs. INCOMPETENT!! My sister also had horrible customer service and rudeness so I know it's not just my experience.

1
★☆☆☆☆

The girls at Ulta have the WORST customer service ever. They acted like they were offended that I was using one of their COUPONS and then had the nerve to try to tell me that I couldn't use it on a certain product which was advertised in their flyer as being 20% off with the coupon. That is where I got the idea. They were very rude. Thank god I had the flyer with me. No apologies or anything. I will definitely not be going back. (I also tried the salon which was awful). There was no lather with the supposed to be "shampoo" and the stylist asked me to flat iron my own sides and bangs. INCOMPETENT!! My sister also had horrible customer service and rudeness so I know it's not just my experience.

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.

Are so stupid its unreal! I am a man who wanted to buy a gift for his wife. I asked a very easy question! Do you have...The girl who helped me barely knew her own name. I asked for the manager and she was the biggest btich on earth. She acted as though I was inconveniencing her by asking her a question. If I was the owner of Ulta, I would fire each and every one of them! CH aka JC

1
★☆☆☆☆

Are so stupid its unreal! I am a man who wanted to buy a gift for his wife. I asked a very easy question! Do you have...The girl who helped me barely knew her own name. I asked for the manager and she was the biggest btich on earth. She acted as though I was inconveniencing her by asking her a question. If I was the owner of Ulta, I would fire each and every one of them! CH aka JC

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.

i love going to this store because it has GREAT makeup lines, GREAT perfumes, and a Salon in the back on the store!!! Pretty much anything you need, you can rely on ULTA to find it. I always get friendly service by the employees, and recently i visited the salon and had highlights and haircut by one of the stylist, Erin. Not only will i be returning to her for getting my color and cut PERFECT, but she is absolutely ADORABLE! So sweet and professional. The other stylists there seemed very nice and down to earth as well. I recommend the salon! Kudos ULTA!

2
★★★★★

i love going to this store because it has GREAT makeup lines, GREAT perfumes, and a Salon in the back on the store!!! Pretty much anything you need, you can rely on ULTA to find it. I always get friendly service by the employees, and recently i visited the salon and had highlights and haircut by one of the stylist, Erin. Not only will i be returning to her for getting my color and cut PERFECT, but she is absolutely ADORABLE! So sweet and professional. The other stylists there seemed very nice and down to earth as well. I recommend the salon! Kudos ULTA!

Pros: Friendly and Professional service!

Cons: kind of a far drive for me, but worth it.

.

I was on my way out of town to a wedding and tried to call ahead to your Laguna Gateway/East store in Elk Grove, Ca.

I had 1 simple question: Do you have Eyeshadow Primer Potion by Urban Decay in stock?

Since my cell phone has a timer I look at it when the call 15mins and I was still on hold. I hung up and called back, Adillia told me she has it in stock, I asked for the name of who I was speaking to on my first call and she claimed not to know, but assured me she is in charge of the dept and she knows it is in stock.

15mins is not acceptable for any companies hold time. The call center I work for is 3mins MAX, and a write up will follow if you do not check back after 3 mins. I wish I would have gotten a name of the first rep, but I never expected to be on hold for over 15mins.

1
★☆☆☆☆

I was on my way out of town to a wedding and tried to call ahead to your Laguna Gateway/East store in Elk Grove, Ca.

I had 1 simple question: Do you have Eyeshadow Primer Potion by Urban Decay in stock?

Since my cell phone has a timer I look at it when the call 15mins and I was still on hold. I hung up and called back, Adillia told me she has it in stock, I asked for the name of who I was speaking to on my first call and she claimed not to know, but assured me she is in charge of the dept and she knows it is in stock.

15mins is not acceptable for any companies hold time. The call center I work for is 3mins MAX, and a write up will follow if you do not check back after 3 mins. I wish I would have gotten a name of the first rep, but I never expected to be on hold for over 15mins.

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.

This is a really nice cosmetic store. They have the drug store cosmetic items, and the more prestige cosmetic brands as well. The prices are average, however it is definitely a steal when they have a sale and or when you use their coupons which are sometimes get 3.50 off a 10.00 purchase, or sometimes 20% off. It's great when they have buy 1 get 1 free sales as well! You can spend hours in this store. The employees range, but usually they are nice (but some can be stuck up). One little personal downside is when I go to this store is that I'm always embarissed to walk in looking groady since it's so clean and nice.

5
★★★★★

This is a really nice cosmetic store. They have the drug store cosmetic items, and the more prestige cosmetic brands as well. The prices are average, however it is definitely a steal when they have a sale and or when you use their coupons which are sometimes get 3.50 off a 10.00 purchase, or sometimes 20% off. It's great when they have buy 1 get 1 free sales as well! You can spend hours in this store. The employees range, but usually they are nice (but some can be stuck up). One little personal downside is when I go to this store is that I'm always embarissed to walk in looking groady since it's so clean and nice.

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.

Ulta is one of my favorite places to shop. They have a good range of products- from drugstore brands to higher end like Elizabeth Arden, Lola, Urban Decay and Hard Candy. They don't carry a huge range of high end brands, but what they do have is nice.
Prices for some of the drugstore lines (Revlon, Almay, etc) can be high but they often have "buy one get one free" sales, or gift with purchase promotions.
Sales clerks are friendly and know their stuff, and are very helpful without being pushy.
I've had good experiences in the salon as well-I've gone in for eyebrow shaping and haircuts.
Exchanges and returns are smooth and hassle free, at least in my experience.
All in all, it's a great store with good staff, and one of my favorites.

PROS: Clean, friendly staff, good selection, good sales.
CONS: Non sale prices can be high, sometimes sale items aren't in stock.

4
★★★★☆

Ulta is one of my favorite places to shop. They have a good range of products- from drugstore brands to higher end like Elizabeth Arden, Lola, Urban Decay and Hard Candy. They don't carry a huge range of high end brands, but what they do have is nice.
Prices for some of the drugstore lines (Revlon, Almay, etc) can be high but they often have "buy one get one free" sales, or gift with purchase promotions.
Sales clerks are friendly and know their stuff, and are very helpful without being pushy.
I've had good experiences in the salon as well-I've gone in for eyebrow shaping and haircuts.
Exchanges and returns are smooth and hassle free, at least in my experience.
All in all, it's a great store with good staff, and one of my favorites.

PROS: Clean, friendly staff, good selection, good sales.
CONS: Non sale prices can be high, sometimes sale items aren't in stock.

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.

Wow! This is some store! You could browse around in here for hours. Lots of fragrances, makeup galore!, hair products, and a salon! They'll even apply your false eyelashes!

4
★★★★☆

Wow! This is some store! You could browse around in here for hours. Lots of fragrances, makeup galore!, hair products, and a salon! They'll even apply your false eyelashes!

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