Ralphs Pharmacy

★★★☆☆
  • 2201 W Redondo Beach Blvd

    Gardena, CA 90249

    Map & Directions
  • 310-538-9116

About Ralphs Pharmacy

Categories
  • Pharmacies
  • Health Care Equipment
  • Health & Medical
  • Pet Services
  • Vaccinations
Hours
M-F 9am-9pm, Sa-Su 10am-6pm
Phones
  • Fax (310-538-9499)
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Languages
  • English
2.5 4
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In response to Kenneth W.
Come on.... we all know what you were trying to do, get $25.00 worth of free groceries. You seem educated, why do you not understand that a transferred prescription is a pre-existing prescription, not a new one. You took it to Walgreens so it would look like a transferred prescription from them. The Pharmacist, Brian, knew what you did, he probably could not accuse you due to company policy & possible law suit (people sue for anything these days). The other Ralphs Pharmacy did not care about protecting their store from fraud and loss. You are mad because you could not trick Brian. Good Job Brian !

5
★★★★★

In response to Kenneth W.
Come on.... we all know what you were trying to do, get $25.00 worth of free groceries. You seem educated, why do you not understand that a transferred prescription is a pre-existing prescription, not a new one. You took it to Walgreens so it would look like a transferred prescription from them. The Pharmacist, Brian, knew what you did, he probably could not accuse you due to company policy & possible law suit (people sue for anything these days). The other Ralphs Pharmacy did not care about protecting their store from fraud and loss. You are mad because you could not trick Brian. Good Job Brian !

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I would like to address a very negative experience I encountered at a recent visit to my neighborhood Ralphs on 2201 Redondo Beach Blvd in Gardena, Ca. 90247. What compels me to write to you is the subjective, and what I feel now as discriminatory, treatment that I received at the hands of the Pharmacist Brian Nguyen. The events of the experience are as follows. My daughter fell ill to which she required a prescription. I initially took my prescription to the nearest pharmacy that I could find which was a Walgreens. They told me that it would be about a half hour for my prescription to be ready so I went home and decided to come later to which I did and found that my prescription had not been filled yet. Now my sick 4 month old daughter and my wife were waiting for me and the medicine at home and I could not wait for another promised hour that the Walgreens had told me it would take. I decided to visit the Ralphs in question which happens to be around the corner from my home. I found a coupon for a $25 rewards credit when I transferred a prescription and decided that I would take my business there. When I went to the pharmacy the Pharmacist Brian Nguyen asked me a few questions and refused to take my coupon because he believed it "wasn't right" for me to do that to Walgreens. I was somewhat floored that he was questioning my moral judgment and stood there lecturing me as to what was right and wrong for me to do. I asked him if it was his place to do that and asked him if he wanted my business or not. After he couldn't find an answer to that, he claimed that it was against "policy" to do that because he said that the medicine did not call for refills. I told him that nowhere on that coupon did it state that the transfer had to have refills. He then did not know what to answer to that so he then proceeded to give me two scenarios under which he would accept the coupon. One was if I had left a Rx at another pharmacy a month ago then transferred it to Ralphs if I had not picked it up. I said that the only difference between that scenario and mine is the length of time. Then he said gave me a scenario about someone filling cough syrup and transferring only the refills. I explained to him again that nowhere on the coupon did it even state "refills" or even somehow refer to a refill. At this point I felt like I had to deflect every scenario that he subjectively was thinking in his head at that moment instead of him relying on an actual written policy from Ralphs or even what was written on the coupon. I repeatedly asked him to show me some written policy to which he refused. I also advised him that a very similar situation had occurred where I transferred a Rx without refills and had absolutely no problems at his very same store. The only difference this time was the name of the medicine. He told me its because a manager wasn't there at the time to which I thought in my head either he is not running a tight ship there and the employees run amok and do what they please or he is wrong and they were right the time when they gave me no hassles. I believe it to be the latter. He then questioned me about the prescription not being at Walgreens because he called twice as he claims and they knew nothing about any prescription of mine. I felt he was accusing me of lying about this whole thing. I told him "Sure, I go into random pharmacy's and ask to transfer non existent prescriptions". I called Walgreens and they readily knew who I was and what the prescription was. That was the icing on the cake. I went to find a store director but was informed that he was gone for the day. I was told to see a Ms. Solorzano to which she was polite but told me right off the bat that she was not going to dare override what the pharmacist decides and that he runs what she made me understand was sort of another business inside of Ralphs...(???) I mean I am aware of vendors inside retailers that are somewhat autonomous but this is a Ralphs pharmacy with Ralphs employees inside a Ralphs. I believe that if she wanted to, she could have done something. She instead advised me to speak the next day to a store manager. To me that means wasted time for me when all I wanted to do was fill a prescription and use a widely distributed coupon and not be treated like a beggar or talked down to with a moral lecture by my local neighborhood pharmacist in front my own neighbors. If you doubt what I say, ask the many pharmacy assistants or watch the video/audio footage. Embarrassing to say the least. I left in disgust but not before the pharmacist challenged me to come back the next day by saying " I'll see you tomorrow" after I told Ms. Solorzano that I would be showing up the next day to speak to the manager. That got me fed up. I went to the Ralphs down the street and had absolutely no problems to exact the same transaction that Brian Nguyen refused to do for me.

1
★☆☆☆☆

I would like to address a very negative experience I encountered at a recent visit to my neighborhood Ralphs on 2201 Redondo Beach Blvd in Gardena, Ca. 90247. What compels me to write to you is the subjective, and what I feel now as discriminatory, treatment that I received at the hands of the Pharmacist Brian Nguyen. The events of the experience are as follows. My daughter fell ill to which she required a prescription. I initially took my prescription to the nearest pharmacy that I could find which was a Walgreens. They told me that it would be about a half hour for my prescription to be ready so I went home and decided to come later to which I did and found that my prescription had not been filled yet. Now my sick 4 month old daughter and my wife were waiting for me and the medicine at home and I could not wait for another promised hour that the Walgreens had told me it would take. I decided to visit the Ralphs in question which happens to be around the corner from my home. I found a coupon for a $25 rewards credit when I transferred a prescription and decided that I would take my business there. When I went to the pharmacy the Pharmacist Brian Nguyen asked me a few questions and refused to take my coupon because he believed it "wasn't right" for me to do that to Walgreens. I was somewhat floored that he was questioning my moral judgment and stood there lecturing me as to what was right and wrong for me to do. I asked him if it was his place to do that and asked him if he wanted my business or not. After he couldn't find an answer to that, he claimed that it was against "policy" to do that because he said that the medicine did not call for refills. I told him that nowhere on that coupon did it state that the transfer had to have refills. He then did not know what to answer to that so he then proceeded to give me two scenarios under which he would accept the coupon. One was if I had left a Rx at another pharmacy a month ago then transferred it to Ralphs if I had not picked it up. I said that the only difference between that scenario and mine is the length of time. Then he said gave me a scenario about someone filling cough syrup and transferring only the refills. I explained to him again that nowhere on the coupon did it even state "refills" or even somehow refer to a refill. At this point I felt like I had to deflect every scenario that he subjectively was thinking in his head at that moment instead of him relying on an actual written policy from Ralphs or even what was written on the coupon. I repeatedly asked him to show me some written policy to which he refused. I also advised him that a very similar situation had occurred where I transferred a Rx without refills and had absolutely no problems at his very same store. The only difference this time was the name of the medicine. He told me its because a manager wasn't there at the time to which I thought in my head either he is not running a tight ship there and the employees run amok and do what they please or he is wrong and they were right the time when they gave me no hassles. I believe it to be the latter. He then questioned me about the prescription not being at Walgreens because he called twice as he claims and they knew nothing about any prescription of mine. I felt he was accusing me of lying about this whole thing. I told him "Sure, I go into random pharmacy's and ask to transfer non existent prescriptions". I called Walgreens and they readily knew who I was and what the prescription was. That was the icing on the cake. I went to find a store director but was informed that he was gone for the day. I was told to see a Ms. Solorzano to which she was polite but told me right off the bat that she was not going to dare override what the pharmacist decides and that he runs what she made me understand was sort of another business inside of Ralphs...(???) I mean I am aware of vendors inside retailers that are somewhat autonomous but this is a Ralphs pharmacy with Ralphs employees inside a Ralphs. I believe that if she wanted to, she could have done something. She instead advised me to speak the next day to a store manager. To me that means wasted time for me when all I wanted to do was fill a prescription and use a widely distributed coupon and not be treated like a beggar or talked down to with a moral lecture by my local neighborhood pharmacist in front my own neighbors. If you doubt what I say, ask the many pharmacy assistants or watch the video/audio footage. Embarrassing to say the least. I left in disgust but not before the pharmacist challenged me to come back the next day by saying " I'll see you tomorrow" after I told Ms. Solorzano that I would be showing up the next day to speak to the manager. That got me fed up. I went to the Ralphs down the street and had absolutely no problems to exact the same transaction that Brian Nguyen refused to do for me.

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Managers rude, not helpful. Floor cleaning machines run during shopping hours, almost got run into by one. Checkout clerk spoke to me in spanish. Aisles cluttered with boxes, plastic wrap. Aisles blocked with workers, managers talking to each other. Prices not kept up to date. Spoiled food, Checkout clerks talking on cell phone.
Slipped on lettuce on floor while pregnant, fell, banged head. Filthy ground entrance.

1
★☆☆☆☆

Managers rude, not helpful. Floor cleaning machines run during shopping hours, almost got run into by one. Checkout clerk spoke to me in spanish. Aisles cluttered with boxes, plastic wrap. Aisles blocked with workers, managers talking to each other. Prices not kept up to date. Spoiled food, Checkout clerks talking on cell phone.
Slipped on lettuce on floor while pregnant, fell, banged head. Filthy ground entrance.

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Nothing good or bad. Decent size grocery store with okay selections, fairly clean and acceptable customer service. Nothing extraordinary about this place but I have seen much worse and I prefer going here.

3
★★★☆☆

Nothing good or bad. Decent size grocery store with okay selections, fairly clean and acceptable customer service. Nothing extraordinary about this place but I have seen much worse and I prefer going here.

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Message from Ralphs Pharmacy

Ralphs Pharmacy is staffed with caring professionals dedicated to helping people lead healthier lives. Our Pharmacists provide more than just prescriptions and over-the-counter medications; they provide advice and support, and are a trusted source of information. Our Pharmacists are professionally trained to administer vaccinations too. Let us help you protect your health!

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