Trancas Dental Group

★★★★☆

About Trancas Dental Group

Health & Medical

Health & Medical
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Cosmetic Dentistry of Napa

3434 Villa Lane Suite 120 Napa, CA

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Scott Raymond Dds

3448 Villa Ln Ste 101 Napa, CA

3.875 16
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I am reading these reviews because I am in need of a dentist.My job provides dental insurance which I canceled because the only dental group I could visit was Trancas Dental Group.When I went I experienced the same deplorable care.Although

3
★★★★★

I am reading these reviews because I am in need of a dentist.My job provides dental insurance which I canceled because the only dental group I could visit was Trancas Dental Group.When I went I experienced the same deplorable care.Although

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Last week I had my teeth cleaned, deep cleaning. I was the most comfortable experience I have had in the dentist chair. I almost fell asleep during the procedure. Good prices! Their visits take a little time but so does any good dentist.

3
★★★★★

Last week I had my teeth cleaned, deep cleaning. I was the most comfortable experience I have had in the dentist chair. I almost fell asleep during the procedure. Good prices! Their visits take a little time but so does any good dentist.

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Avoid this place at all costs. It's a mill. They jacked up an initial teeth cleaning, made me feel my teeth were about to fall out on the spot, then upsold me to nearly $1500 of root planing, which they conveniently could do right then. No

3
★★★★★

Avoid this place at all costs. It's a mill. They jacked up an initial teeth cleaning, made me feel my teeth were about to fall out on the spot, then upsold me to nearly $1500 of root planing, which they conveniently could do right then. No

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When I started with Trancas Dental Group it was because it was the only dentist my retirement insurance would accept. This was 11 years ago when I retired early to care for my father, who has since died. This town is full of low income

3
★★★★★

When I started with Trancas Dental Group it was because it was the only dentist my retirement insurance would accept. This was 11 years ago when I retired early to care for my father, who has since died. This town is full of low income

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My insurance only covers this local dental group, so I thought I had no choice. Dring the first visit I was subjected to repeated x rays and then told I, like other patients who've written reviews, needed a deep cleaning for $700 out of

3
★★★★★

My insurance only covers this local dental group, so I thought I had no choice. Dring the first visit I was subjected to repeated x rays and then told I, like other patients who've written reviews, needed a deep cleaning for $700 out of

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After full set of dental x-rays, I was seen by a dentist for approx. 3-4 min., then passed on to a front desk employee to discuss the details of my $6,000 estimate to deep clean, and repair my extensive dental problems. The "assistant"

3
★★★★★

After full set of dental x-rays, I was seen by a dentist for approx. 3-4 min., then passed on to a front desk employee to discuss the details of my $6,000 estimate to deep clean, and repair my extensive dental problems. The "assistant"

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My husband and I went to this group because they take our insurance. They would not clean my husband teeth because they said he had gum desease and needed $7000 of dental work. They did clean my teeth but told me I needed a new crown because mine was leaking and there was decay for $1600 approximately. We went back to our regular dentist who cleaned my husband's teeth and pulled two teeth that were abscesed for $250 and that wall all he needed. He checked my teeth took more x-rays and could not find a crown that was leaking or any decay.
BEWARE OF THIS DENTAL GROUP!

0
★☆☆☆☆

My husband and I went to this group because they take our insurance. They would not clean my husband teeth because they said he had gum desease and needed $7000 of dental work. They did clean my teeth but told me I needed a new crown because mine was leaking and there was decay for $1600 approximately. We went back to our regular dentist who cleaned my husband's teeth and pulled two teeth that were abscesed for $250 and that wall all he needed. He checked my teeth took more x-rays and could not find a crown that was leaking or any decay.
BEWARE OF THIS DENTAL GROUP!

Pros: You can get an appointment quickley

Cons: Bad dentistry

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Did not have any of my insurance info ready, I waited 30 minutes after paperwork was filled out...
I had scheduled and "exam, x-rays, and teeth cleaning"...
Took x-rays, and did exam, did NOT clean my teeth.. I was told I had "gum disease and needed a "deep cleaning" and doctor refused to give me a regular cleaning, then quoted me a ridiculous price for the "deep cleaning" which my insurance does not cover...
I decided to get a second opinion, and sure enough, NO "gum disease", and my teeth were cleaned right then and there!!!
This office is FILTHY, DISHONEST, and RUDE...
From the receptionist to the doctor, a pathetic excuse for professionals, their license NEEDS to be revoked, period...
People wonder why our counrty is in a resession, busnisses like this one...

0
★☆☆☆☆

Did not have any of my insurance info ready, I waited 30 minutes after paperwork was filled out...
I had scheduled and "exam, x-rays, and teeth cleaning"...
Took x-rays, and did exam, did NOT clean my teeth.. I was told I had "gum disease and needed a "deep cleaning" and doctor refused to give me a regular cleaning, then quoted me a ridiculous price for the "deep cleaning" which my insurance does not cover...
I decided to get a second opinion, and sure enough, NO "gum disease", and my teeth were cleaned right then and there!!!
This office is FILTHY, DISHONEST, and RUDE...
From the receptionist to the doctor, a pathetic excuse for professionals, their license NEEDS to be revoked, period...
People wonder why our counrty is in a resession, busnisses like this one...

Pros: NONE

Cons: WHOLE SITUATION

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I'm used to going to a dental office that verifies my insurance benefits prior to my visit. That was not done. I was in the chair for a total of two hours for x-rays, exam and cleaning. That is generally done in an hour. The clips they used for x-rays were unusually Iarge. It was an extremely uncomfortable experience, one I have not had in the past. I was then told that something was wrong with the x-ray machine and that the x-rays were all botched, and that they couldn't make a proper diagnosis, as a result. Meanwhile, I was recommended to have extra dental work done, supposedly issues that could not be verified on the botched x-ray. My insurance company now would not cover further x-rays within the upcoming year, not to mention I had been exposed to radiation unnecessarily. When I asked for my films back so I could go for a second opnion, I was told to pay $35 - again, for x-rays that were botched. I asked to speak with an office manager ( never got transferred ) I was simply told that's their policy. When your client had been greatly disserviced, perhaps it's time to bend the rules a bit and carefully review the client's complaints. Had I read the previous reviews on here, I would not have chosen this office. Stay clear of this place!!!!

0
★☆☆☆☆

I'm used to going to a dental office that verifies my insurance benefits prior to my visit. That was not done. I was in the chair for a total of two hours for x-rays, exam and cleaning. That is generally done in an hour. The clips they used for x-rays were unusually Iarge. It was an extremely uncomfortable experience, one I have not had in the past. I was then told that something was wrong with the x-ray machine and that the x-rays were all botched, and that they couldn't make a proper diagnosis, as a result. Meanwhile, I was recommended to have extra dental work done, supposedly issues that could not be verified on the botched x-ray. My insurance company now would not cover further x-rays within the upcoming year, not to mention I had been exposed to radiation unnecessarily. When I asked for my films back so I could go for a second opnion, I was told to pay $35 - again, for x-rays that were botched. I asked to speak with an office manager ( never got transferred ) I was simply told that's their policy. When your client had been greatly disserviced, perhaps it's time to bend the rules a bit and carefully review the client's complaints. Had I read the previous reviews on here, I would not have chosen this office. Stay clear of this place!!!!

Cons: Very unprofessional all the way around

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The only reason I care to share my experience is because I feel one should make a wise decision when choosing a dental or medical provider. I worked with a top insurance company for 18 years and have had a great experience with Trancas. I have had much dental work performed and all has been professionally explained and treated. I have had no financial quarrels with this office and have only experienced headaches when dealing with a new insurance company I have recently joined due to my retirement. If you are looking for a cheap dentist who will avoid diagnosing only to keep you coming back...look elsewhere, at Trancas they will look at each tooth and diagnose everything they see to prevent further dental issues.

HIGHLY RECOMMEND!

5
★★★★★

The only reason I care to share my experience is because I feel one should make a wise decision when choosing a dental or medical provider. I worked with a top insurance company for 18 years and have had a great experience with Trancas. I have had much dental work performed and all has been professionally explained and treated. I have had no financial quarrels with this office and have only experienced headaches when dealing with a new insurance company I have recently joined due to my retirement. If you are looking for a cheap dentist who will avoid diagnosing only to keep you coming back...look elsewhere, at Trancas they will look at each tooth and diagnose everything they see to prevent further dental issues.

HIGHLY RECOMMEND!

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.

The only reason I care to share my experience is because I feel one should make a wise decision when choosing a dental or medical provider. I worked with a top insurance company for 18 years and have had a great experience with Trancas. I have had much dental work performed and all has been professionally explained and treated. I have had no financial quarrels with this office and have only experienced headaches when working with a new insurance company I have recently joined due to my retirement. If you are looking for a cheap dentist who will avoid diagnosing only to keep you coming back...look elsewhere, at Trancas they will look at each tooth and diagnose everything they see to prevent further dental issues.

HIGHLY RECOMMEND!

2
★★★★★

The only reason I care to share my experience is because I feel one should make a wise decision when choosing a dental or medical provider. I worked with a top insurance company for 18 years and have had a great experience with Trancas. I have had much dental work performed and all has been professionally explained and treated. I have had no financial quarrels with this office and have only experienced headaches when working with a new insurance company I have recently joined due to my retirement. If you are looking for a cheap dentist who will avoid diagnosing only to keep you coming back...look elsewhere, at Trancas they will look at each tooth and diagnose everything they see to prevent further dental issues.

HIGHLY RECOMMEND!

Pros: Knowledgable, Sincere, and Professional

Cons: upstairs

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Having been to this office three times in the past year, I was dismayed at its lack of professionalism. Obviously I am switching dentists, but I gave these people the benefit of a doubt and was sorely disappointed. Dr. Lee came off as arrogant and inattentive; very condescending and, I thought, unrealistic as to what I can do as a patient lying prone in a chair. (She chastised me for needing to swallow when there was a natural buildup of saliva.) The rest of the staff (especially those working the front desk) came off as unorganized and extremely scattered. They failed to notify me of the complete list of billing options, and on one occasion told me I came in too early for my appointment when that WAS in fact the hour of my appointment. Rude things were also said: they "ambushed" me on what they felt was a poor choice of procedure after the fact (i.e., after my operation was complete). All in all, I have high standards for dentists (don't we all?), and Trancas Dental rates very poorly. DO NOT GO TO TRANCAS DENTAL!

0
★☆☆☆☆

Having been to this office three times in the past year, I was dismayed at its lack of professionalism. Obviously I am switching dentists, but I gave these people the benefit of a doubt and was sorely disappointed. Dr. Lee came off as arrogant and inattentive; very condescending and, I thought, unrealistic as to what I can do as a patient lying prone in a chair. (She chastised me for needing to swallow when there was a natural buildup of saliva.) The rest of the staff (especially those working the front desk) came off as unorganized and extremely scattered. They failed to notify me of the complete list of billing options, and on one occasion told me I came in too early for my appointment when that WAS in fact the hour of my appointment. Rude things were also said: they "ambushed" me on what they felt was a poor choice of procedure after the fact (i.e., after my operation was complete). All in all, I have high standards for dentists (don't we all?), and Trancas Dental rates very poorly. DO NOT GO TO TRANCAS DENTAL!

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I have been a patient of this office for 4 years and have a great relationship with my dentist. The office is located in a convenient location of Napa and are always to accommodate my busy schedule. Great service with clear explanation of treatment. I love the orange chairs!

2
★★★★★

I have been a patient of this office for 4 years and have a great relationship with my dentist. The office is located in a convenient location of Napa and are always to accommodate my busy schedule. Great service with clear explanation of treatment. I love the orange chairs!

Pros: doctors, staff, and location

Cons: needles

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Ok, my experience at Trancas Dental was horrible from start to finish. The receptionist was rude and impersonal (not only to me, I also observed her being impatient and condesending to a gentel old man, who was obviously aggravated by her treatment towards him). While sitting in the waiting room, I could hear the girls in the back talking about the patients...business that was not mine to hear! And I even overheard them making snide remarks about me!
The office itself was not professional, put together sloppily. It was uncomfortable and cold.
Two different girls gave me exrays, not very gently at that.
I was never sure who my dentist was! No body introduced themselves as the dentist, and none of the people were very frinedly or comforting.
I've never had a dental experience where I didn't know who the dentist was!
Save yourself.
This place is easy to get in to...but please take the time and go somewhere else!

0
★☆☆☆☆

Ok, my experience at Trancas Dental was horrible from start to finish. The receptionist was rude and impersonal (not only to me, I also observed her being impatient and condesending to a gentel old man, who was obviously aggravated by her treatment towards him). While sitting in the waiting room, I could hear the girls in the back talking about the patients...business that was not mine to hear! And I even overheard them making snide remarks about me!
The office itself was not professional, put together sloppily. It was uncomfortable and cold.
Two different girls gave me exrays, not very gently at that.
I was never sure who my dentist was! No body introduced themselves as the dentist, and none of the people were very frinedly or comforting.
I've never had a dental experience where I didn't know who the dentist was!
Save yourself.
This place is easy to get in to...but please take the time and go somewhere else!

Pros: Easy to get appointment.

Cons: Poor ambiance, Poor customer service, Poor follow through

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Nice people who try to provide good service and quality care at a fair price. They are willing to discuss options for treatment and take insurance that others. Came away with a sense that they really do care about people. Highly recommended.

2
★★★★★

Nice people who try to provide good service and quality care at a fair price. They are willing to discuss options for treatment and take insurance that others. Came away with a sense that they really do care about people. Highly recommended.

.

This was a very awful experience. The dentist was extremely rude and not caring at all. Also the building was old and worn down. The room was very claustrophic. Never would I recommend this.

0
★☆☆☆☆

This was a very awful experience. The dentist was extremely rude and not caring at all. Also the building was old and worn down. The room was very claustrophic. Never would I recommend this.

 

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