Cafe Hair Salon & Spa

★★★★☆
  • 6930 Almaden Expy

    San Jose, CA 95120

    Map & Directions
  • 408-997-7200

About Cafe Hair Salon & Spa

Categories
  • Manicurists & Pedicurists
Details
  • Manicures
  • Body Wraps

Personal Services

Personal Services
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.

I have received many haircuts from salons and this salon was very frustrating to me.
*The owner had poor listening skills. I requested a certain treatment and in the books she added another treatment to mine then expected me to pay for that extra service. She continuously stated that I requested the second treatment when I NEVER request that specific treatment.
**The hairstylist did not perform the haircut as I had requested and instead cut my hair in a way that she thought would look best. After the haircut, I specified how I wanted the hair cut to be altered and she would not do it. I feel that as customer, I can take the hair stylist's suggestion or she should do as I request and I would suffer the outcome. After 2 requests, she refused to cut my hair as I requested and sent me away with her card stating that if I still don't like it later to come back..
Overall, I was very frustrated with the situation and felt like the bottom line was more important that customer service.

0
★☆☆☆☆

I have received many haircuts from salons and this salon was very frustrating to me.
*The owner had poor listening skills. I requested a certain treatment and in the books she added another treatment to mine then expected me to pay for that extra service. She continuously stated that I requested the second treatment when I NEVER request that specific treatment.
**The hairstylist did not perform the haircut as I had requested and instead cut my hair in a way that she thought would look best. After the haircut, I specified how I wanted the hair cut to be altered and she would not do it. I feel that as customer, I can take the hair stylist's suggestion or she should do as I request and I would suffer the outcome. After 2 requests, she refused to cut my hair as I requested and sent me away with her card stating that if I still don't like it later to come back..
Overall, I was very frustrated with the situation and felt like the bottom line was more important that customer service.

Pros: Clean facility

Cons: Poor customer service. Poor professionalism.

.

Tina is their new (as of spring 2006) esthetician. She really makes you feel comfortable and works with you to improve your skin over time. Tina does an excellent job with waxing and facials and also does microdermabrasion. PLUS her prices are competitive with other places in the area.

2
★★★★★

Tina is their new (as of spring 2006) esthetician. She really makes you feel comfortable and works with you to improve your skin over time. Tina does an excellent job with waxing and facials and also does microdermabrasion. PLUS her prices are competitive with other places in the area.

Pros: easy parking, also a hair salon

Cons: location is tough for me

.

Kim gives the best pedicure in towns. She is gentle and thorough and her tools are clean. Her speciality is a French pedicure which always leaves my toes shiny and perfect. She has a very loyal customer base, so call early to make an appointment.

5
★★★★★

Kim gives the best pedicure in towns. She is gentle and thorough and her tools are clean. Her speciality is a French pedicure which always leaves my toes shiny and perfect. She has a very loyal customer base, so call early to make an appointment.

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