Mercedes-Benz of Pleasanton

★★★★☆
  • 5885 Owens Dr

    Pleasanton, CA 94588

    Map & Directions
  • 925-463-2525

Automotive

Automotive
More choices in Pleasanton:
Resultset_next

Elite Mercedes

125 Minnis Cir Milpitas, CA

Resultset_next

Mercedes Benz Authorized Sales

5760 Cushing Pkwy Fremont, CA

3.6 5
Hi! Sign in to let us know how Mercedes-Benz of Pleasanton was?
Write a Review
.

I have been a customer since 2004, I can't say enough about how great the services have been. The advisors are like friends, they ake care of things, always make my life easy. Kudo to the management and espeially Mike Pearce...look him up, and experience the worldclass service of someone who cares

5
★★★★★

I have been a customer since 2004, I can't say enough about how great the services have been. The advisors are like friends, they ake care of things, always make my life easy. Kudo to the management and espeially Mike Pearce...look him up, and experience the worldclass service of someone who cares

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Always easy to get an appointment. Doris Hobbs, the service manager is extremely professional, helpful and friendly.
Service quick and efficient.
Service manager Lance Nunes always very helpful and knowlegeable about my vehicle.

4
★★★★☆

Always easy to get an appointment. Doris Hobbs, the service manager is extremely professional, helpful and friendly.
Service quick and efficient.
Service manager Lance Nunes always very helpful and knowlegeable about my vehicle.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Horrible, horrible experience! Several months ago my vehicle was towed into MB of Pleasanton for an active body control (ABC) issue. It was released approx. one week later only to find out that the cooling fan needed to be replaced

3
★★★★★

Horrible, horrible experience! Several months ago my vehicle was towed into MB of Pleasanton for an active body control (ABC) issue. It was released approx. one week later only to find out that the cooling fan needed to be replaced

.

I guess I just expected more from this dealership. Sure the building is beautiful and I know car sales people are pushy, but it just seemed like the front line guys were just shills or carnival hawkers trying to reel us in to the real sales guys. Not much product knowledge and a little too much PT Barnum for my taste. I was on the fence about a Mercedes anyway and this experience kind of made me move away from them. I rather buy out of the area and feel better than support a local shop that just does not seem like the customer experience is all that important.

2
★★☆☆☆

I guess I just expected more from this dealership. Sure the building is beautiful and I know car sales people are pushy, but it just seemed like the front line guys were just shills or carnival hawkers trying to reel us in to the real sales guys. Not much product knowledge and a little too much PT Barnum for my taste. I was on the fence about a Mercedes anyway and this experience kind of made me move away from them. I rather buy out of the area and feel better than support a local shop that just does not seem like the customer experience is all that important.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have had numerous issues since I leased a car from Mercedes Benz of Pleasanton, none of which to do with the car. I will never recommend anyone to go to this dealer-- I love my car (had one previously as well) so definitely recommend purchasing/leasing an MB, but go to any other dealer so you don't get screwed over.

I negotiated an end of lease return along with my new lease. They told me that I would benefit by not paying return fees and the last two months on my lease. Wrong-- turns out I had to still pay those and the new lease monthly payment concurrently. I had asked to speak with management to discuss how this was poor communication to the customer and we have a right to be informed before signing anything, but the manager and owners never returned my call.

Just today (3 months after I leased), I realized that they opened a Mercedes Benz Visa Credit Card, which I DID NOT AUTHORIZE. I feel violated since they somehow ran paperwork through which I did not sign. (I would have never know since I didn't receive anything in the mail-- only because I checked my online BOFA account).

I've had an unfortunate experience and I will never go back to this dealer, Fremont is much more straightforward (where I had leased the old car from, I regret going to Pleasanton). Poor communication, poor customer service, sneaky business, leads to unsatisfactory customer experience.

0
★☆☆☆☆

I have had numerous issues since I leased a car from Mercedes Benz of Pleasanton, none of which to do with the car. I will never recommend anyone to go to this dealer-- I love my car (had one previously as well) so definitely recommend purchasing/leasing an MB, but go to any other dealer so you don't get screwed over.

I negotiated an end of lease return along with my new lease. They told me that I would benefit by not paying return fees and the last two months on my lease. Wrong-- turns out I had to still pay those and the new lease monthly payment concurrently. I had asked to speak with management to discuss how this was poor communication to the customer and we have a right to be informed before signing anything, but the manager and owners never returned my call.

Just today (3 months after I leased), I realized that they opened a Mercedes Benz Visa Credit Card, which I DID NOT AUTHORIZE. I feel violated since they somehow ran paperwork through which I did not sign. (I would have never know since I didn't receive anything in the mail-- only because I checked my online BOFA account).

I've had an unfortunate experience and I will never go back to this dealer, Fremont is much more straightforward (where I had leased the old car from, I regret going to Pleasanton). Poor communication, poor customer service, sneaky business, leads to unsatisfactory customer experience.

Pros: mercedes benz cars

Cons: Customer service, sneaky business deals, unauthorized use of credit report

Message from Mercedes-Benz of Pleasanton

Give us a reasonable chance to satisfy your expectations and we will.

More about Mercedes-Benz of Pleasanton

New, Used, Pre-Owned, Certified Pre-Owned, Hybrid, Manufacturer Certified, Classic/Collector & Commercial/Fleet Vehicles. Service Center, Loaner Cars, Rental Cars, Parts & Accessories, Comfortable Waiting Area, Courtesy Shuttle.

 

Wait, you're the expert.

If you've been to or used Mercedes-Benz of Pleasanton, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review