Michael D's Cafe & Catering

★☆☆☆☆

About Michael D's Cafe & Catering

Hours
Daily, 7am - 10pm

Food

Food
More choices in Santa Monica:
Resultset_next

Peet's Coffee

2439 Main St Santa Monica, CA

Resultset_next

Velocity Cafe

2127 Lincoln Blvd Santa Monica, CA

1.0 1
Hi! Sign in to let us know how Michael D's Cafe & Catering was?
Write a Review
.

A very nice, old-time neighborhood diner with a large, varied menu that is consistently good. We used to go there regularly, but won't anymore because they tried to scam foreign tourist friends of ours.

When our friends asked for their check, the waitress had automatically added a 20% service charge to the check. They asked why, but she didn't give them any explanation, just said it was a standard charge they must pay. When I (a local she'd seen in the diner before) asked for proper explanation since the standard service charge is 15%, she said the owner had told her to apply 20% for checks larger than $50 -- even though there is no indication of it on the menu or in the diner.

I called the owner to report it. He said that the diner's standard policy is to automatically apply a 15% charge on parties of 5 or more -- not 20% on checks larger than $50, as the waitress claimed. The diner's policy is unclear at best, and looks more like a scam -- especially as there is no indication anywhere in the diner of what the service/gratuity policy actually is.

This diner deserves 5 stars for the food, but I won't recommend it given its shady practices. In a nutshell: check your check!

0
★☆☆☆☆

A very nice, old-time neighborhood diner with a large, varied menu that is consistently good. We used to go there regularly, but won't anymore because they tried to scam foreign tourist friends of ours.

When our friends asked for their check, the waitress had automatically added a 20% service charge to the check. They asked why, but she didn't give them any explanation, just said it was a standard charge they must pay. When I (a local she'd seen in the diner before) asked for proper explanation since the standard service charge is 15%, she said the owner had told her to apply 20% for checks larger than $50 -- even though there is no indication of it on the menu or in the diner.

I called the owner to report it. He said that the diner's standard policy is to automatically apply a 15% charge on parties of 5 or more -- not 20% on checks larger than $50, as the waitress claimed. The diner's policy is unclear at best, and looks more like a scam -- especially as there is no indication anywhere in the diner of what the service/gratuity policy actually is.

This diner deserves 5 stars for the food, but I won't recommend it given its shady practices. In a nutshell: check your check!

Pros: Varied menu, excellent food

Cons: Scamming tourists

 

Wait, you're the expert.

If you've been to or used Michael D's Cafe & Catering, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review