Jacuzzi Premium Spas

★★★☆☆
  • 6630 N Blackstone Ave A

    Fresno, CA 93710

    Map & Directions
  • 559-261-0326

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3.0 2
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I purchased a Jacuzzi spa from Premium Jacuzzi Spas on north Blackstone in Fresno a few years ago. The spa has been great, because the product is the best in it's class. I researched spas and found that the Jacuzzi brand is best and provides the best warranty against defects. I once needed service for a temperature sensor, and after the initial call, the reaction time was fast (within 24 hours) and there was no charge for the service call or the part. I was impressed by the level of knowledge the owners have for their products and their attention to customer service. I would highly recommend Premium Jacuzzi Spas in Fresno to anyone in the market for a spa.

2
★★★★★

I purchased a Jacuzzi spa from Premium Jacuzzi Spas on north Blackstone in Fresno a few years ago. The spa has been great, because the product is the best in it's class. I researched spas and found that the Jacuzzi brand is best and provides the best warranty against defects. I once needed service for a temperature sensor, and after the initial call, the reaction time was fast (within 24 hours) and there was no charge for the service call or the part. I was impressed by the level of knowledge the owners have for their products and their attention to customer service. I would highly recommend Premium Jacuzzi Spas in Fresno to anyone in the market for a spa.

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Wow I must say I am very disappointed with the service. When searching for a spa I wanted one of quality and with a good warranty, and I paid a lot to get that. Within days I had a minor problem with one of the lights, which was fixed that same day. \r\n\r\nNow I have had the spa for about three months, and I came home yesterday to find that it was leaking out of the panel, and the water level had gone down six inches. I called for service immediately and was told I should be getting a phone call from the repair man. In the meantime I turned off power at the breaker. As of today I have yet to receive a phone call and the ENTIRE spa has emptied into my yard. So I called again wondering when I should get a phone call. I was told I should wait 48 hours for a phone call. I explained to the owner that it seemed like an emergency to me, and prompt attention was required - this can't really wait over the weekend. She said ""I can't do this"" and the OWNER HUNG UP ON ME. After I spend as much as a down payment on a home for a product, I expect a little more respect than being hung up on by the owner. \r\n\r\nTerribly disappointed. As I write this my yard is still flooded with over 500 gallons of spa water, and it looks like I'll be waiting until Monday for anything to be done.

0
★☆☆☆☆

Wow I must say I am very disappointed with the service. When searching for a spa I wanted one of quality and with a good warranty, and I paid a lot to get that. Within days I had a minor problem with one of the lights, which was fixed that same day. \r\n\r\nNow I have had the spa for about three months, and I came home yesterday to find that it was leaking out of the panel, and the water level had gone down six inches. I called for service immediately and was told I should be getting a phone call from the repair man. In the meantime I turned off power at the breaker. As of today I have yet to receive a phone call and the ENTIRE spa has emptied into my yard. So I called again wondering when I should get a phone call. I was told I should wait 48 hours for a phone call. I explained to the owner that it seemed like an emergency to me, and prompt attention was required - this can't really wait over the weekend. She said ""I can't do this"" and the OWNER HUNG UP ON ME. After I spend as much as a down payment on a home for a product, I expect a little more respect than being hung up on by the owner. \r\n\r\nTerribly disappointed. As I write this my yard is still flooded with over 500 gallons of spa water, and it looks like I'll be waiting until Monday for anything to be done.

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