USA Glass & Aluminum

★☆☆☆☆
  • 168 Welsh St

    San Francisco, CA 94107

    Map & Directions
  • 415-558-8244

About USA Glass & Aluminum

Categories

Home & Garden

Home & Garden
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The owner has the manners of a pig. He is always trying to haggle . He is a total pig and i feel very sorry for any one who has the misfortune of hiring him.

0
★☆☆☆☆

The owner has the manners of a pig. He is always trying to haggle . He is a total pig and i feel very sorry for any one who has the misfortune of hiring him.

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I agree with the other review that their customer service is TERRIBLE. They have no follow-through or working process. They do not call you back and they take two weeks to give you a simple estimate after frequent reminders from you. Imagine what it would take to get the job done! The phone/receptionist person is unhelpful and short on the phone, as if trying to get someone to call you back to get the job done is all your own problem. They do not know how to work with a customer at all! Are they even interested in doing business at all?

0
★☆☆☆☆

I agree with the other review that their customer service is TERRIBLE. They have no follow-through or working process. They do not call you back and they take two weeks to give you a simple estimate after frequent reminders from you. Imagine what it would take to get the job done! The phone/receptionist person is unhelpful and short on the phone, as if trying to get someone to call you back to get the job done is all your own problem. They do not know how to work with a customer at all! Are they even interested in doing business at all?

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USA Glass does not understand what it takes to keep a customer. The sales associate was pushy, rude and not assuring at all. It took over a month to get a tabletop done and whats worse, had I not called, the order would have never been processed. There is absolutely NO communication in that workplace. To make it worse, they didn't understand that we cut corporate checks. I told them time and time again that the invoice was submitted but for some reason, they couldn't understand that. As the Sales Supervisor at an exclusive luxury boutique on Maiden Lane, I will not be refering any of our neighbors or other businesses to USA glass. Poor Service

0
★☆☆☆☆

USA Glass does not understand what it takes to keep a customer. The sales associate was pushy, rude and not assuring at all. It took over a month to get a tabletop done and whats worse, had I not called, the order would have never been processed. There is absolutely NO communication in that workplace. To make it worse, they didn't understand that we cut corporate checks. I told them time and time again that the invoice was submitted but for some reason, they couldn't understand that. As the Sales Supervisor at an exclusive luxury boutique on Maiden Lane, I will not be refering any of our neighbors or other businesses to USA glass. Poor Service

Pros: Delivery

Cons: bad customer service, no follow up, rude, not reliable

 

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