Airport Marina Honda

★★★★★
  • 5850 W Centinela Ave

    Los Angeles, CA 90045

    Map & Directions
  • 310-649-2440

About Airport Marina Honda

Hours
Sun 10am-9pm, Mon-Sat 9am-10pm
Reservations
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Automotive

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5.0 17
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Terrible experience, Ross, sell me a Lemon 2010 Toyota corolla. after 3 months the car started giving me a problem, shop somewhere else, this place is full of sweet talkers once your vehicle start having problem they start telling me i

3
★★★★★

Terrible experience, Ross, sell me a Lemon 2010 Toyota corolla. after 3 months the car started giving me a problem, shop somewhere else, this place is full of sweet talkers once your vehicle start having problem they start telling me i

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I had a great experience here. There will be no run around they have it all.. I would definitely recommend them. I found my car online went in and very happy with my purchase.

3
★★★★★

I had a great experience here. There will be no run around they have it all.. I would definitely recommend them. I found my car online went in and very happy with my purchase.

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I see all these negative reviews on the sales department, so I thought I share my experience with their service department: Single word - AVOID AT ALL COST!\r
They are such rip-offs: A couple of months ago I wanted to replace my Honda

3
★★★★★

I see all these negative reviews on the sales department, so I thought I share my experience with their service department: Single word - AVOID AT ALL COST!\r
They are such rip-offs: A couple of months ago I wanted to replace my Honda

Cons: Outrageous service charges

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I moved and since Airport Marina Honda was close to my new work place, I started there at 42k miles. All the three times I have been there, I have gone back for a re-fix. The first time it was oil change but no tire rotation, in spite of being charged for both.Second time, it was a major recommended service, when the power steering fluid was replaced. Within 10 days, I saw the coolant level below the "MIN" mark. On the phone, these crooks said the coolant can evaporate in 10 days and that I could have a leaky cap or a broken pump or a radiator leak...they would run a diagnosis on the radiator ($98), and most of the time replacing the cap would work ($15). Common-sense told me to refill the coolant myself and for the last 8 months or more it has not "evaporated".One day my brake lights were not turning on, a good Samaritan cab-driver warned me. As it was a matter of emergency, went to get it fixed at Airport Marina Honda. They said the front brake pads look bad, but the back were good another 15k miles. The agent doing the initial visual fluids inspection said the power steering fluid has to be changed. I told him it was done last time, to which he said - 'oh, then it is not required'. On asking, he said the oil color can change when warm and be different once put into the car. Later, a friend of mine looked and said it was fine. I was convinced and charged for resurfacing the brake discs as it is a regular maintenance procedure of Honda. However, Ford Motors opine disc resurfacing should not be done unless the disc is warped or there is too much misalignment.Within three months, I could feel a wobble only on braking. Over the phone, these guys verified the service record and said it is the back brakes that are worn out. When it was time for a next oil change, and this time went to Honda of Pasadena, who said front pads were fine, it was the front brake discs and nothing to do with the back brakes. On calling back Airport Marina Honda, they said the discs could be bad and needs replacing if already resurfaced once. He said there is no diagnosis for that and that I might be breaking very hard or that someone else is driving the car. (Ah ha, the honest-crook who takes my car out at night and brings it back faithfully the next morning). They did not mention of the 12 month/12k mile warranty, so I specifically asked for it as it was only 6 months and within 6k miles.I complained to Honda Motor Customer care, waited a month, to hear back from either the dealer or customer care. Fearing no response, I went to the Airport Marina Honda. I cannot quote all the lies they said, the funniest of which is - brake drums/ discs needs to be replaced every 15,000 miles on some cars and that my breaking habit was bad and there was clear indication of it. He said resurfacing will cost me $98 and replacing the discs will be around quite a sum and but not recommended. All this was contradictory to what was said on the phone. I offered to pay something and but not $98. I insisted to speak to the service manager, he lied saying that the manager is not in the office. We had an argument, finally he said he will resurface the discs for free as goodwill.All the fluid related matters were minor issues and were not detrimental to the car and I am careful about checking them regularly. But, the brakes triggered me off. I now realize, nobody has anything good to say about them and they have only bad reviews everywhere. At no time they have been apologetic for their accidental mistakes and always tried to find fault with me.

1
★☆☆☆☆

I moved and since Airport Marina Honda was close to my new work place, I started there at 42k miles. All the three times I have been there, I have gone back for a re-fix. The first time it was oil change but no tire rotation, in spite of being charged for both.Second time, it was a major recommended service, when the power steering fluid was replaced. Within 10 days, I saw the coolant level below the "MIN" mark. On the phone, these crooks said the coolant can evaporate in 10 days and that I could have a leaky cap or a broken pump or a radiator leak...they would run a diagnosis on the radiator ($98), and most of the time replacing the cap would work ($15). Common-sense told me to refill the coolant myself and for the last 8 months or more it has not "evaporated".One day my brake lights were not turning on, a good Samaritan cab-driver warned me. As it was a matter of emergency, went to get it fixed at Airport Marina Honda. They said the front brake pads look bad, but the back were good another 15k miles. The agent doing the initial visual fluids inspection said the power steering fluid has to be changed. I told him it was done last time, to which he said - 'oh, then it is not required'. On asking, he said the oil color can change when warm and be different once put into the car. Later, a friend of mine looked and said it was fine. I was convinced and charged for resurfacing the brake discs as it is a regular maintenance procedure of Honda. However, Ford Motors opine disc resurfacing should not be done unless the disc is warped or there is too much misalignment.Within three months, I could feel a wobble only on braking. Over the phone, these guys verified the service record and said it is the back brakes that are worn out. When it was time for a next oil change, and this time went to Honda of Pasadena, who said front pads were fine, it was the front brake discs and nothing to do with the back brakes. On calling back Airport Marina Honda, they said the discs could be bad and needs replacing if already resurfaced once. He said there is no diagnosis for that and that I might be breaking very hard or that someone else is driving the car. (Ah ha, the honest-crook who takes my car out at night and brings it back faithfully the next morning). They did not mention of the 12 month/12k mile warranty, so I specifically asked for it as it was only 6 months and within 6k miles.I complained to Honda Motor Customer care, waited a month, to hear back from either the dealer or customer care. Fearing no response, I went to the Airport Marina Honda. I cannot quote all the lies they said, the funniest of which is - brake drums/ discs needs to be replaced every 15,000 miles on some cars and that my breaking habit was bad and there was clear indication of it. He said resurfacing will cost me $98 and replacing the discs will be around quite a sum and but not recommended. All this was contradictory to what was said on the phone. I offered to pay something and but not $98. I insisted to speak to the service manager, he lied saying that the manager is not in the office. We had an argument, finally he said he will resurface the discs for free as goodwill.All the fluid related matters were minor issues and were not detrimental to the car and I am careful about checking them regularly. But, the brakes triggered me off. I now realize, nobody has anything good to say about them and they have only bad reviews everywhere. At no time they have been apologetic for their accidental mistakes and always tried to find fault with me.

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At no time Airport Marina Honda have been apologetic for their accidental mistakes but always tried finding fault with me or the car.\r
\r
I moved from FL to CA about two years ago. Since Airport Marina Honda was close to my new work

3
★★★★★

At no time Airport Marina Honda have been apologetic for their accidental mistakes but always tried finding fault with me or the car.\r
\r
I moved from FL to CA about two years ago. Since Airport Marina Honda was close to my new work

Cons: Read the review

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Do yourself a favor and buy your car elsewhere, even if you have a pay a bit more. \r
The disappointment started upon arrival. We were offered a closing price and made to believe\r
the deal was agreed upon, when suddenly "Lindon" the "Team

3
★★★★★

Do yourself a favor and buy your car elsewhere, even if you have a pay a bit more. \r
The disappointment started upon arrival. We were offered a closing price and made to believe\r
the deal was agreed upon, when suddenly "Lindon" the "Team

Cons: Beginning to End- Bad Customer Service. Tony Zabehi (sales mgr) is a nightmare!

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Made a commitment to a price over the phone and conveniently forgot about it once I came in. The salesman was a bald-faced liar and evasive as well. Fits every stereotype about carsalesmen you could think of. If I could give it a

3
★★★★★

Made a commitment to a price over the phone and conveniently forgot about it once I came in. The salesman was a bald-faced liar and evasive as well. Fits every stereotype about carsalesmen you could think of. If I could give it a

Cons: They're glib liars.

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They ran a credit check on me without my permission even after agreeing not to run a credit check until my deal was finalized.\r
Talked with the sales manager and he was rude. He asked me my offer which I was offer by another sales manger

3
★★★★★

They ran a credit check on me without my permission even after agreeing not to run a credit check until my deal was finalized.\r
Talked with the sales manager and he was rude. He asked me my offer which I was offer by another sales manger

Cons: Dishonest, Very Pricey

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This is the most dishonest dealership in town, save your time and your money and shop elsewhere.\r
\r
The Internet Manager Gene offered me a price that he wouldn't honor once I drove there. Classic bait and switch. The other manager

3
★★★★★

This is the most dishonest dealership in town, save your time and your money and shop elsewhere.\r
\r
The Internet Manager Gene offered me a price that he wouldn't honor once I drove there. Classic bait and switch. The other manager

Cons: Deceptive, unprofessional, incompetent

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Terrible service and complete lying. High pressure sales and a big waste of time with poor prices. If you search at other dealers you will find the best ones are direct and do what they say they will. Norm Reeves in Huntington Beach is

3
★★★★★

Terrible service and complete lying. High pressure sales and a big waste of time with poor prices. If you search at other dealers you will find the best ones are direct and do what they say they will. Norm Reeves in Huntington Beach is

Pros: inventory

Cons: staff, prices, games, waste of time

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We went to get a couple minor parts replaced. We were greeted right away and they directed us right where to go. They had both parts on site & even installed them free of charge. The whole process maybe took fifteen minutes. Didn't get

3
★★★★★

We went to get a couple minor parts replaced. We were greeted right away and they directed us right where to go. They had both parts on site & even installed them free of charge. The whole process maybe took fifteen minutes. Didn't get

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Totally dishonest...\r
\r
If you have to have a Honda, buy it somewhere else... If these people represent Honda, buy another brand...\r
\r
THIS PLACE REALLY IS DISHONEST. Do not trust a word they say... Visit them for some info and buy

3
★★★★★

Totally dishonest...\r
\r
If you have to have a Honda, buy it somewhere else... If these people represent Honda, buy another brand...\r
\r
THIS PLACE REALLY IS DISHONEST. Do not trust a word they say... Visit them for some info and buy

Pros: The biggest pro is that these people are totally dishonest... So if that's a pro, don't bother...

Cons: Total dishonesty... If you do buy from here, make sure to have the phone # for the Attorney General .

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A boiler room... Every promise, every word was a lie...

If you have to buy a Honda, buy it somewhere else...

This place is intolerable and dishonest...

1
★☆☆☆☆

A boiler room... Every promise, every word was a lie...

If you have to buy a Honda, buy it somewhere else...

This place is intolerable and dishonest...

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I own a Honda Accord Hybrid and had a very unusual problem, a loud low frequency buzz at certain speeds. The tech quickly diagnosed the problem, ordered the parts and when they arrived got my car fixed, under warranty, quickly. Service was very good. I get better treatment there as opposed to a Honda dealer much closer to my home.

4
★★★★☆

I own a Honda Accord Hybrid and had a very unusual problem, a loud low frequency buzz at certain speeds. The tech quickly diagnosed the problem, ordered the parts and when they arrived got my car fixed, under warranty, quickly. Service was very good. I get better treatment there as opposed to a Honda dealer much closer to my home.

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The worst experience I ever had with any car dealers. I went to so many car dealers, but never had the experience I had today with Marina Honda. The staff seem like they all don't have a clue what they're talking about (model of car and

3
★★★★★

The worst experience I ever had with any car dealers. I went to so many car dealers, but never had the experience I had today with Marina Honda. The staff seem like they all don't have a clue what they're talking about (model of car and

Pros: selection of cars

Cons: rude and unknowlegeable staff also unfriendly sales manager (Tony Zabehi)

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Poor service; over priced by 25% to 40% when compared to other Honda dealers; managers don't care and fail to return calls. Overall, if you just want an oil change -- that might be ok but DEFINITELY NOT if you want more than that!!!

3
★★★★★

Poor service; over priced by 25% to 40% when compared to other Honda dealers; managers don't care and fail to return calls. Overall, if you just want an oil change -- that might be ok but DEFINITELY NOT if you want more than that!!!

Pros: None that I can tell.

Cons: Managers just don't care to be competitive with other Honda Dealers!! They should also learn to return calls.

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A friend of mine had brought his vehicle to the Airport Marina Honda service department for a brake service and after a couple of weeks he said he had a problem with his transmission. He took his car back to them and they said he needed a new transmission that would cost $4,000. I checked out his car and his transmission fluid was watery black. I helped him change it and now his car is running fine. Their service department are crooks.

1
★☆☆☆☆

A friend of mine had brought his vehicle to the Airport Marina Honda service department for a brake service and after a couple of weeks he said he had a problem with his transmission. He took his car back to them and they said he needed a new transmission that would cost $4,000. I checked out his car and his transmission fluid was watery black. I helped him change it and now his car is running fine. Their service department are crooks.

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