Cat's Cradle Boarding & Groom

★★★★☆
  • 1505 Francisco Blvd E # P

    San Rafael, CA 94901

    Map & Directions
  • 415-456-2287

About Cat's Cradle Boarding & Groom

Hours
Sun 8am-9:30pm, Mon-Fri 8am-12am
Reservations
Make A Reservation

Pets & Animals

Pets & Animals
More choices in San Rafael:
Resultset_next

Sausalito Pet Hotel & Spa

303 Harbor Dr Sausalito, CA

Resultset_next

Postmore Kennels

753 McClay Rd Novato, CA

4.3333 6
Hi! Sign in to let us know how Cat's Cradle Boarding & Groom was?
Write a Review
.

This is in response to a negative review posted by a less than satisfied customer. You sound like the type of crazy pet owner that would be better off never taking your pets anywhere except the vet. The Cat's Cradle is an exceptional place to board your cat and the owner Jan and staff are competent and highly qualified. Your cats were probably groomed because they were covered in fleas and/or in terrible condition because of matting or similar. Everyday the cats are weighed and checked for signs of weight loss or illness. If any cat has something that seems like a serious medical problem the owner works closely and consults a local vet or the owner's vet for proper procedure. The Cat's Cradle is a very unique and wonderful place to board your precious pet cat. There are several playrooms and for the cat who prefers to be alone the kennels are very nice. Whoever you are that wrote this ridiculous review get your act together and stop spreading slanderous lies.

2
★★★★★

This is in response to a negative review posted by a less than satisfied customer. You sound like the type of crazy pet owner that would be better off never taking your pets anywhere except the vet. The Cat's Cradle is an exceptional place to board your cat and the owner Jan and staff are competent and highly qualified. Your cats were probably groomed because they were covered in fleas and/or in terrible condition because of matting or similar. Everyday the cats are weighed and checked for signs of weight loss or illness. If any cat has something that seems like a serious medical problem the owner works closely and consults a local vet or the owner's vet for proper procedure. The Cat's Cradle is a very unique and wonderful place to board your precious pet cat. There are several playrooms and for the cat who prefers to be alone the kennels are very nice. Whoever you are that wrote this ridiculous review get your act together and stop spreading slanderous lies.

Pros: Great place to board your cats

Cons: can't think of any

.

I have been boarding my cats here for 7 years and have yet to have a bad experience. My first cat, who is sadly now dead (at the old age of 16), was a little skittish and fearful whan boarding and the staff were very understanding and sweet. She got time outside the cage without having to interact with the other kitties. My new cat is little Miss chit chatty and everytime we pick her up, she's sitting in the social room in the the sun! I think it's a great experience for cats and the staff and management have never been anything but completely helpful and cat-loving!

2
★★★★★

I have been boarding my cats here for 7 years and have yet to have a bad experience. My first cat, who is sadly now dead (at the old age of 16), was a little skittish and fearful whan boarding and the staff were very understanding and sweet. She got time outside the cage without having to interact with the other kitties. My new cat is little Miss chit chatty and everytime we pick her up, she's sitting in the social room in the the sun! I think it's a great experience for cats and the staff and management have never been anything but completely helpful and cat-loving!

.

We have used them for 10 years with wonderful care and would highly recommend them. We had our cat there for 4 months because we had to be out of the country, and they checked on him and gave us reports. No problems with billing at all, at any time.

2
★★★★★

We have used them for 10 years with wonderful care and would highly recommend them. We had our cat there for 4 months because we had to be out of the country, and they checked on him and gave us reports. No problems with billing at all, at any time.

Pros: cat's can be out of there cages

Cons: none I can think of

.

We board our cat at the cat's cradle once or twice a year - for the past 5 years. It is a wonderful place - we always board him in the bird room in a big kennel. All cats have a few hours a day in the bird room where they can walk and climb and hang out at the window. Our cat does very well here - and he is a bit of a scaredy cat.

5
★★★★★

We board our cat at the cat's cradle once or twice a year - for the past 5 years. It is a wonderful place - we always board him in the bird room in a big kennel. All cats have a few hours a day in the bird room where they can walk and climb and hang out at the window. Our cat does very well here - and he is a bit of a scaredy cat.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

It is cat summer camp... the most wonderful place to take your kitty kids for boarding and grooming!

2
★★★★★

It is cat summer camp... the most wonderful place to take your kitty kids for boarding and grooming!

.

I would avoid this place at all costs. I used them twice to board my two animals, the first time for a stay of only a few days, and I had nothing but billing issues when I picked the animals up. The staff may say they love cats, but they sure can?t figure out how to use a calculator. I had to take this billing issue up with the owner, who was frustrated and completely put out that she had to talk to a customer.

The second time I boarded my animals, my 18-pound male developed a terrible fever while there and over the eight day stay, he lost 3-pounds. He was in terrible shape when I picked him up, but what blew me away was, no one on the staff recognized he was having problems.

It cost me $450 in vet bills to get him on antibiotics in order to bring him back to health. I had to challenge the charges with my credit card in order to get some of my boarding money back to cover the vet bills. On the second visit, the staff also went ahead and groomed my two animals without my written approval and tried to jack me for another $250.00. When I challenged the charges (here we go again, there?s a pattern developing), the owner became unbelievably indignant (remembering me from the last time I contested incorrect charges), unlike anything I have ever encountered. She credited me the grooming charges, and demanded I never come back with my animals. I never have, my animals are better for it.

Also, check out the Cat?s Cradle with local consumer advocacy groups. I filed a complaint and they have had several other people complain about them to the consumer advocacy groups in the past. In every case, the Cat?s Cradle has never addressed any complaints against them through the consumer advocacy groups. The fact that the Marin Humane Society let?s this place stay in business is amazing to me and proves that the staff at the Marin Humane Society is as incompetent as the staff at the Cat?s Cradle. You?ve been warned.

0
★☆☆☆☆

I would avoid this place at all costs. I used them twice to board my two animals, the first time for a stay of only a few days, and I had nothing but billing issues when I picked the animals up. The staff may say they love cats, but they sure can?t figure out how to use a calculator. I had to take this billing issue up with the owner, who was frustrated and completely put out that she had to talk to a customer.

The second time I boarded my animals, my 18-pound male developed a terrible fever while there and over the eight day stay, he lost 3-pounds. He was in terrible shape when I picked him up, but what blew me away was, no one on the staff recognized he was having problems.

It cost me $450 in vet bills to get him on antibiotics in order to bring him back to health. I had to challenge the charges with my credit card in order to get some of my boarding money back to cover the vet bills. On the second visit, the staff also went ahead and groomed my two animals without my written approval and tried to jack me for another $250.00. When I challenged the charges (here we go again, there?s a pattern developing), the owner became unbelievably indignant (remembering me from the last time I contested incorrect charges), unlike anything I have ever encountered. She credited me the grooming charges, and demanded I never come back with my animals. I never have, my animals are better for it.

Also, check out the Cat?s Cradle with local consumer advocacy groups. I filed a complaint and they have had several other people complain about them to the consumer advocacy groups in the past. In every case, the Cat?s Cradle has never addressed any complaints against them through the consumer advocacy groups. The fact that the Marin Humane Society let?s this place stay in business is amazing to me and proves that the staff at the Marin Humane Society is as incompetent as the staff at the Cat?s Cradle. You?ve been warned.

Pros: None whatsoever

Cons: Your animal could get sick and die.

 

Wait, you're the expert.

If you've been to or used Cat's Cradle Boarding & Groom, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review