Devons Jewelers

★★★☆☆
  • 1689 Arden Way Ste 1076

    Sacramento, CA 95815

    Map & Directions
  • 916-929-3991

About Devons Jewelers

Hours
Mon. - Fri. 10am - 9:30pm;Sat. 10am - 9pm;Sun. 10am - 7pm

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2.8 5
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I will never purchase anything from here again. We bought my wedding ring here at the Arden Fair Mall store. The sales staff was great while trying to make a decision on which ring to buy. That service stopped once my ring was purchased and the problems began.

First problem, the day of our wedding I went in to pick up my ring and found it was sized wrong (too small). Not a big deal, I could still get it on and thought I??d just have it fixed later. Wedding goes on no problem and we are off to our honeymoon. Second problem, on the 3rd day of our trip I noticed my white gold (P4r) ring is very yellow. We return home and go into the store and speak with the store manager Tom. He (and all the other sales people) tells us they have never seen anything like that and they want to contact the company that makes the ring. A few days go by and Tom calls me to say they will be replacing the ring.

A few months go by and I head in to have the ring cleaned because I can see what looks like dirt under one of the diamonds (Third problem). They take it in the back clean it up but it still looks a little dirty and ask me to come back when the jeweler is in. Two days later I head back in and Tom and the jeweler are looking at the ring now. After looking at it, Tom tells me that someone used a jeweler tool on the ring and damaged the ring (in a very accusing manner) and that it would be about $75 in gold to fix the damaged area. After arguing that I do not own any jeweler tools they finally decide to fix it. The next day a small diamond falls out of the ring somewhere in my front lawn (fourth problem). I again head back to the store and Tom, once again in a very accusing manner, tells me that diamonds don??t just fall out. Now, the diamond that fell out was maybe .05 of a carat (very small) and has to be very inexpensive. Again, after arguing more and basically being called a liar in the middle of the store, Tom said they will fix the ring.
A few months go by and I am starting to notice that the ring is now turning very yellow again (fifth problem) so I head back in. Tom looks the ring over and tells me it just needs to be cleaned. He takes it in the back and returns in a few minutes with my ring which did look better. Another week goes by and my ring is now yellow again (sixth problem). So once again I head back in and now Tom tells me that it is probably turning yellow because I have been changing my newborn??s diapers and there must be some chemical reaction going on. With pure disgust, I ask him if he is joking and he told me no, he has seen it many times.

I have yet to go back because Tom clearly does not care about the customers once they have made their purchase. I will never buy anything there again after all of this trouble and do not recommend anyone to purchase anything from there. This was all over a men??s wedding band that cost only about $500? maybe that was the problem, I didn??t spend enough money there.

I do fully recommend Jared the Galleria of Jewelry on Arden Way, they are very helpful and have great customer service!

1
★☆☆☆☆

I will never purchase anything from here again. We bought my wedding ring here at the Arden Fair Mall store. The sales staff was great while trying to make a decision on which ring to buy. That service stopped once my ring was purchased and the problems began.

First problem, the day of our wedding I went in to pick up my ring and found it was sized wrong (too small). Not a big deal, I could still get it on and thought I??d just have it fixed later. Wedding goes on no problem and we are off to our honeymoon. Second problem, on the 3rd day of our trip I noticed my white gold (P4r) ring is very yellow. We return home and go into the store and speak with the store manager Tom. He (and all the other sales people) tells us they have never seen anything like that and they want to contact the company that makes the ring. A few days go by and Tom calls me to say they will be replacing the ring.

A few months go by and I head in to have the ring cleaned because I can see what looks like dirt under one of the diamonds (Third problem). They take it in the back clean it up but it still looks a little dirty and ask me to come back when the jeweler is in. Two days later I head back in and Tom and the jeweler are looking at the ring now. After looking at it, Tom tells me that someone used a jeweler tool on the ring and damaged the ring (in a very accusing manner) and that it would be about $75 in gold to fix the damaged area. After arguing that I do not own any jeweler tools they finally decide to fix it. The next day a small diamond falls out of the ring somewhere in my front lawn (fourth problem). I again head back to the store and Tom, once again in a very accusing manner, tells me that diamonds don??t just fall out. Now, the diamond that fell out was maybe .05 of a carat (very small) and has to be very inexpensive. Again, after arguing more and basically being called a liar in the middle of the store, Tom said they will fix the ring.
A few months go by and I am starting to notice that the ring is now turning very yellow again (fifth problem) so I head back in. Tom looks the ring over and tells me it just needs to be cleaned. He takes it in the back and returns in a few minutes with my ring which did look better. Another week goes by and my ring is now yellow again (sixth problem). So once again I head back in and now Tom tells me that it is probably turning yellow because I have been changing my newborn??s diapers and there must be some chemical reaction going on. With pure disgust, I ask him if he is joking and he told me no, he has seen it many times.

I have yet to go back because Tom clearly does not care about the customers once they have made their purchase. I will never buy anything there again after all of this trouble and do not recommend anyone to purchase anything from there. This was all over a men??s wedding band that cost only about $500? maybe that was the problem, I didn??t spend enough money there.

I do fully recommend Jared the Galleria of Jewelry on Arden Way, they are very helpful and have great customer service!

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Anthony was a fantastic help picking out my engagement ring, and he was very professional. The selection was awesome. Clearly, whomever wrote that negative review had some non-related beef. Newly fired, perhaps? I would go back to the Modesto Devons any day. And hopefully so will my husband-to-be!

5
★★★★★

Anthony was a fantastic help picking out my engagement ring, and he was very professional. The selection was awesome. Clearly, whomever wrote that negative review had some non-related beef. Newly fired, perhaps? I would go back to the Modesto Devons any day. And hopefully so will my husband-to-be!

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Do not shop at the Devons in Modesto!!! I was interested in making a large purchase and after doing research about the particular item, I decided to go with another jeweler. Upon hearing this, the new manager, Anthony, completely flipped out, berated, and yelled and me trying to "talk some sense" into me. However, it simply angered him even more when I was easily able to counter-argue his nonsensical jargon. I now understand why I have heard so many negative reviews of this Devons. It's too bad that the previous manager is still not around because I had heard positive reviews from people that had shopped here prior to a year ago. Not only was the manager rude and out of line, but it was extremely uncomfortable while he was throwing his little temper tantrum. I even told him, "You do not have to yell." It was quite embarrassing, especially when they pride themselves on a pleasant shopping experience. It makes me feel even happier that I went with someone else.

Also, do not allow the manager to clean anything. He somehow warped the steel on my $2000 watch making the clasp on the bracelet hard to close. He claimed that he only cleaned it with a cloth, but clasps don't magically stop closing properly after wearing it for 4 years in perfect condition. He offered to fix it, but I did not want him anywhere near it again.

1
★☆☆☆☆

Do not shop at the Devons in Modesto!!! I was interested in making a large purchase and after doing research about the particular item, I decided to go with another jeweler. Upon hearing this, the new manager, Anthony, completely flipped out, berated, and yelled and me trying to "talk some sense" into me. However, it simply angered him even more when I was easily able to counter-argue his nonsensical jargon. I now understand why I have heard so many negative reviews of this Devons. It's too bad that the previous manager is still not around because I had heard positive reviews from people that had shopped here prior to a year ago. Not only was the manager rude and out of line, but it was extremely uncomfortable while he was throwing his little temper tantrum. I even told him, "You do not have to yell." It was quite embarrassing, especially when they pride themselves on a pleasant shopping experience. It makes me feel even happier that I went with someone else.

Also, do not allow the manager to clean anything. He somehow warped the steel on my $2000 watch making the clasp on the bracelet hard to close. He claimed that he only cleaned it with a cloth, but clasps don't magically stop closing properly after wearing it for 4 years in perfect condition. He offered to fix it, but I did not want him anywhere near it again.

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0 out of 1 people found this review helpful.

.

I've Been going to Devon's for Years..probably about 20 years. I've never had any issues with the staff or anything. I buy all my jewlery here for my wife and my daughters i would never imagine going any place else!

5
★★★★★

I've Been going to Devon's for Years..probably about 20 years. I've never had any issues with the staff or anything. I buy all my jewlery here for my wife and my daughters i would never imagine going any place else!

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While we bought my husbands wedding ring from DeVons, and another ring of mine, I wouldn't recommend them. The staff borders on pushy, the warranties aren't great, and they're not very friendly. I received a set from them as a gift and needed to get it sized, and even though the gift giver had paid in advance for that and I had the paperwork, it was a huge hassle.

We go there to get my husbands ring cleaned for his warranty, and that's it. I never plan on buying anything from them again.

2
★★☆☆☆

While we bought my husbands wedding ring from DeVons, and another ring of mine, I wouldn't recommend them. The staff borders on pushy, the warranties aren't great, and they're not very friendly. I received a set from them as a gift and needed to get it sized, and even though the gift giver had paid in advance for that and I had the paperwork, it was a huge hassle.

We go there to get my husbands ring cleaned for his warranty, and that's it. I never plan on buying anything from them again.

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