Tommy Hilfiger Retail

★★★☆☆
  • 554 Great Mall Dr

    Milpitas, CA 95035

    Map & Directions
  • 408-957-8775

About Tommy Hilfiger Retail

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Hi everybody,Let me begin by stating that I love Tommy's stuff and have been buying it for last 7 years. I love the quality, fit and finish but I must say their policies towards customers need to improve.They would question you thoroughly if you try to return them something as if you are committing a sin by doing that. Here I must mention that a lot of other stores would happily refund all your amount without asking any questions.In my case, I want to the Tommy's store in Great Mall to return them some merchandise at which first they asked me lots of questions and after comparing that with the stuff they have at store, they claimed I had used the product and refused to change it. I wouldn't mind all the explanation part but then the lady who is probably the shop owner there started arguing with me and said that she also bought a pair of shoes recently that hurt and the store refused to take them back.Well I am not sure if her story is true or not but even if it is that doesn't give her the right to take it out on Tommy's customers. After all we expect a certain quality from the brand.When I tried to put forward my point, she snapped back saying "We are sorry but we can't take that product back. Good night". And after that she would not even listen to me.I am very disappointed at the way I was treated there. I would definitely keep buying Tommy's stuff but I am sure not going back to that store ever and would never recommend it to anyone.

1
★☆☆☆☆

Hi everybody,Let me begin by stating that I love Tommy's stuff and have been buying it for last 7 years. I love the quality, fit and finish but I must say their policies towards customers need to improve.They would question you thoroughly if you try to return them something as if you are committing a sin by doing that. Here I must mention that a lot of other stores would happily refund all your amount without asking any questions.In my case, I want to the Tommy's store in Great Mall to return them some merchandise at which first they asked me lots of questions and after comparing that with the stuff they have at store, they claimed I had used the product and refused to change it. I wouldn't mind all the explanation part but then the lady who is probably the shop owner there started arguing with me and said that she also bought a pair of shoes recently that hurt and the store refused to take them back.Well I am not sure if her story is true or not but even if it is that doesn't give her the right to take it out on Tommy's customers. After all we expect a certain quality from the brand.When I tried to put forward my point, she snapped back saying "We are sorry but we can't take that product back. Good night". And after that she would not even listen to me.I am very disappointed at the way I was treated there. I would definitely keep buying Tommy's stuff but I am sure not going back to that store ever and would never recommend it to anyone.

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This store is a terrific source for jeans! They have a great selection of jeans for men and women, and the prices are much lower than a regular department store like Macy's, etc. I always find at least one pair of jeans that fit perfectly here, and we all know how difficult that can be! If you get on their mailing list, you can also get discount coupons in the mail which help you save even more.

4
★★★★☆

This store is a terrific source for jeans! They have a great selection of jeans for men and women, and the prices are much lower than a regular department store like Macy's, etc. I always find at least one pair of jeans that fit perfectly here, and we all know how difficult that can be! If you get on their mailing list, you can also get discount coupons in the mail which help you save even more.

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