Site for Sore Eyes

★★★★☆
  • 2213 Shattuck Avenue

    Berkeley, CA 94704

    Map & Directions
  • 510-841-6963

About Site for Sore Eyes

Categories
  • Optical Goods Stores
  • Contact Lenses
  • Opticians
  • Optometrists
  • Optical Goods Repair Shops
Hours
M-F 9:30am-7pm, Sa 10am-6pm, Su 11am-5pm
Payment Options
  • American Express
  • Discover
  • Visa
  • Cash
  • Financing
  • MasterCard
  • Check

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Our Products
    4.1538 26
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    .

    Great place. Five stares all the way. I have a difficult prescription and am very picky. The staff was incredibly helpful. I got beautiful new glasses and the lenses are the thinnest I've ever had. Cost me almost $200 LESS than anything

    3
    ★★★★★

    Great place. Five stares all the way. I have a difficult prescription and am very picky. The staff was incredibly helpful. I got beautiful new glasses and the lenses are the thinnest I've ever had. Cost me almost $200 LESS than anything

    .

    DO NOT PATRONIZE THIS BUSINESS. Very sloppy, rude customer service. Cheap AND dishonest.\r
    \r
    I bought glasses here that came with a scratch on one of the lenses. I went in to pick up my glasses and they could not find the glasses at all.

    3
    ★★★★★

    DO NOT PATRONIZE THIS BUSINESS. Very sloppy, rude customer service. Cheap AND dishonest.\r
    \r
    I bought glasses here that came with a scratch on one of the lenses. I went in to pick up my glasses and they could not find the glasses at all.

    .

    This place is so much cheaper than Berkeley Optometry which is where I have been going for years. They also have a wide variety of glasses to choose from and they constantly have deals like buy one get one free. If you have anthem blue

    3
    ★★★★★

    This place is so much cheaper than Berkeley Optometry which is where I have been going for years. They also have a wide variety of glasses to choose from and they constantly have deals like buy one get one free. If you have anthem blue

    .

    So far, so good. After several trips to fancier and more expensive boutiques, I wandered into Site For Sore Eyes. Found a fun and stylish German frame at half off, handed over my prescription, was fitted on the spot, and will have the

    3
    ★★★★★

    So far, so good. After several trips to fancier and more expensive boutiques, I wandered into Site For Sore Eyes. Found a fun and stylish German frame at half off, handed over my prescription, was fitted on the spot, and will have the

    .

    I absolutely love the selection and service at the Berkeley Site for Sore Eyes!! They are always very helpful in finding me glasses that accentuate my best features. I have been going to them for over 8 years, and they never fail to

    3
    ★★★★★

    I absolutely love the selection and service at the Berkeley Site for Sore Eyes!! They are always very helpful in finding me glasses that accentuate my best features. I have been going to them for over 8 years, and they never fail to

    .

    I just used Site for Sore Eyes for the third time. As before, I am quite satisfied. They were friendly and competent, had a wide selection, the price was good. The doctor making my prescription was very careful and thorough. Everything was

    3
    ★★★★★

    I just used Site for Sore Eyes for the third time. As before, I am quite satisfied. They were friendly and competent, had a wide selection, the price was good. The doctor making my prescription was very careful and thorough. Everything was

    .

    I am a happy Site for Sore Eyes customer. I had issues with my glasses, and, as they were under warranty, I got them replaced. However, when the issue happened again, I thought I was out of luck. However, Paul, the manager (owner?) sensing

    3
    ★★★★★

    I am a happy Site for Sore Eyes customer. I had issues with my glasses, and, as they were under warranty, I got them replaced. However, when the issue happened again, I thought I was out of luck. However, Paul, the manager (owner?) sensing

    .

    I was pretty happy with the service I received here. They had a pretty good selection of frames compared to LensCrafters.

    Everyone was pretty helpful and they were easy to get an appointment with. They were able to retrofit my current

    3
    ★★★★★

    I was pretty happy with the service I received here. They had a pretty good selection of frames compared to LensCrafters.

    Everyone was pretty helpful and they were easy to get an appointment with. They were able to retrofit my current

    .

    I have had great success in Site for Sore Eyes, Berkeley. The manager/owner, I think his name is Paul, is an excellent salesman who always finds the right glasses that fit me. As a guy, I need someone who can be straight with me if they

    3
    ★★★★★

    I have had great success in Site for Sore Eyes, Berkeley. The manager/owner, I think his name is Paul, is an excellent salesman who always finds the right glasses that fit me. As a guy, I need someone who can be straight with me if they

    .

    I had an extremely positive experience with SFSE -- it was definitely the best experience I've ever had in a glasses place.

    I only went there because the place down the block, For Eyes, (which I went to 5 times looking for frames,) didn't

    3
    ★★★★★

    I had an extremely positive experience with SFSE -- it was definitely the best experience I've ever had in a glasses place.

    I only went there because the place down the block, For Eyes, (which I went to 5 times looking for frames,) didn't

    .

    Site For Sore Eyes is a great frame retailer. I had my exam down the street but found the selection there to be less than satisfactory. I came here, was offered help and found the frames that I wanted. They have a frame for everybody and

    3
    ★★★★★

    Site For Sore Eyes is a great frame retailer. I had my exam down the street but found the selection there to be less than satisfactory. I came here, was offered help and found the frames that I wanted. They have a frame for everybody and

    .

    Can't say more positive things about these guys. Broke my old glasses,they got me in right away, were incredibly helpful finding the right frame (soo many to choose from), made them right away and I even got a 2nd pair (so I won't have

    3
    ★★★★★

    Can't say more positive things about these guys. Broke my old glasses,they got me in right away, were incredibly helpful finding the right frame (soo many to choose from), made them right away and I even got a 2nd pair (so I won't have

    .

    i had a terrible experience here. the staff is untrained. the optometrist was awkward and didnt seem to know how to use the equipment, which made me feel extremely nervous. the store used a pushy sales tactic to get me to pre-pay for contact lenses I hadn't even tried out first because they "were on sale and I would save a lot of money". Turns out the contacts irritated my eyes badly, and I wanted to go back to just using my glasses at home. Naturally I wanted a refund, which I should've received because I never even ordered any contacts!! But they were rude and unhelpful and wouldn't give me a refund on something I never even ordered or received. Are you kidding me?? BETTER BUSINESS BUREAU GIVES THEM AN F RATING....explains it all. They just care about taking your $$$. No customer satisfaction.

    1
    ★☆☆☆☆

    i had a terrible experience here. the staff is untrained. the optometrist was awkward and didnt seem to know how to use the equipment, which made me feel extremely nervous. the store used a pushy sales tactic to get me to pre-pay for contact lenses I hadn't even tried out first because they "were on sale and I would save a lot of money". Turns out the contacts irritated my eyes badly, and I wanted to go back to just using my glasses at home. Naturally I wanted a refund, which I should've received because I never even ordered any contacts!! But they were rude and unhelpful and wouldn't give me a refund on something I never even ordered or received. Are you kidding me?? BETTER BUSINESS BUREAU GIVES THEM AN F RATING....explains it all. They just care about taking your $$$. No customer satisfaction.

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    .

    One star is too good for this place. They use pushy sales tactics to get your money. They are dishonest and greedy. They don't care about customer satisfaction one bit. They pressured me into pre-paying for contact lenses I wasn't sure I

    3
    ★★★★★

    One star is too good for this place. They use pushy sales tactics to get your money. They are dishonest and greedy. They don't care about customer satisfaction one bit. They pressured me into pre-paying for contact lenses I wasn't sure I

    .

    I went in last week to get new frames. The main lady that helped me was very insincere. She looked like she was looking right through me the whole time and as if she was just too good to be helping me. Very fake the whole time. I wanted to take advantage of their current deal (which in the end was not deal at all), so I decided to stay. When the lady rung up my sale she added in all these extra charges and never bothered to explain or even acknowledge the charges. Just the worst. I just called a few minutes ago to see if I could find out if my glasses where ready, and the person that answered the phone today was just as rude as the lady that helped me last week. Good grief!! It?s amazing their still in business.

    0
    ★☆☆☆☆

    I went in last week to get new frames. The main lady that helped me was very insincere. She looked like she was looking right through me the whole time and as if she was just too good to be helping me. Very fake the whole time. I wanted to take advantage of their current deal (which in the end was not deal at all), so I decided to stay. When the lady rung up my sale she added in all these extra charges and never bothered to explain or even acknowledge the charges. Just the worst. I just called a few minutes ago to see if I could find out if my glasses where ready, and the person that answered the phone today was just as rude as the lady that helped me last week. Good grief!! It?s amazing their still in business.

    Pros: Nothing so far...

    Cons: Bad communication, bad customer service

    .

    Is there something less than one star?? Buyer, please beware! Brought in my old glasses for new lenses (old ones chipped). Was told they were not covered by my insurance (not true!), paid $150 (should have been close to 0), glasses returned 2 weeks later, were unusable. Told that they could not be done, talked into buying new glasses ($350, again told not covered --- yet they filed with insurance for compensation...double dipping, which I will report to BBB and others). New glasses ready in a few weeks, though no phone call when ready. Then told they would repair original glasses for free. One month later, no phone call. Told they were not there when I called. Stopped by today, original glasses were done and perfect. Bait and switch, what I wanted done was finally done, but put out big bucks for job that should have been covered originally. Do they sound like thieves to you? Never again.

    0
    ★☆☆☆☆

    Is there something less than one star?? Buyer, please beware! Brought in my old glasses for new lenses (old ones chipped). Was told they were not covered by my insurance (not true!), paid $150 (should have been close to 0), glasses returned 2 weeks later, were unusable. Told that they could not be done, talked into buying new glasses ($350, again told not covered --- yet they filed with insurance for compensation...double dipping, which I will report to BBB and others). New glasses ready in a few weeks, though no phone call when ready. Then told they would repair original glasses for free. One month later, no phone call. Told they were not there when I called. Stopped by today, original glasses were done and perfect. Bait and switch, what I wanted done was finally done, but put out big bucks for job that should have been covered originally. Do they sound like thieves to you? Never again.

    Cons: Ripped off

    .

    I think the reviews on here aren't fair to this place. Check it out before you decide. I don't have tons of money and think that this place is good for those of us who can't afford the most expensive pair of glasses. Another place I went to in Berkeley was so snobby--de Visu or whatever it's called. This place wasn't snobby at least.

    2
    ★★★★☆

    I think the reviews on here aren't fair to this place. Check it out before you decide. I don't have tons of money and think that this place is good for those of us who can't afford the most expensive pair of glasses. Another place I went to in Berkeley was so snobby--de Visu or whatever it's called. This place wasn't snobby at least.

    Pros: extensive collection and 2nd pair free

    Cons: customer service mediocre

    .

    This is by far one of the most disturbing customer experiences I've ever had. Poor customer service, Less than knowledgeable employees. Terrible, and I mean terrible customer service.
    Went to get my wife's eyes checked and get new glasses. The store manager helped us pick new frames for her Progressive lenses. Were told 3-4 days. 2 weeks later I called to see where the glasses were. Was told they'd be ready in 2 more days. They weren't ready for 5 more days. Picked them up. They weren't right. My wife couldn't read with them, the main reason she needed glasses. A very rude Optometrist came out of the back and, rather than help, simply gave my wife a hard time. Finally, one of the lab techs came out and simply said the frames are to small for progressive lenses. No room for the reading part of the lense. Remember, it was the store manager that picked the frames out and wrote up the order. So, new lenses had to be ordered, "Access" lenses this time, not "Progressive". We paid more money for the Progressives and should have gotten at least a store credit, right?? After all, the store manager herself picked the wrong frames for Progressive lenses.
    There's even more to this horror story. Bottom line? Stay away from this store.

    0
    ★☆☆☆☆

    This is by far one of the most disturbing customer experiences I've ever had. Poor customer service, Less than knowledgeable employees. Terrible, and I mean terrible customer service.
    Went to get my wife's eyes checked and get new glasses. The store manager helped us pick new frames for her Progressive lenses. Were told 3-4 days. 2 weeks later I called to see where the glasses were. Was told they'd be ready in 2 more days. They weren't ready for 5 more days. Picked them up. They weren't right. My wife couldn't read with them, the main reason she needed glasses. A very rude Optometrist came out of the back and, rather than help, simply gave my wife a hard time. Finally, one of the lab techs came out and simply said the frames are to small for progressive lenses. No room for the reading part of the lense. Remember, it was the store manager that picked the frames out and wrote up the order. So, new lenses had to be ordered, "Access" lenses this time, not "Progressive". We paid more money for the Progressives and should have gotten at least a store credit, right?? After all, the store manager herself picked the wrong frames for Progressive lenses.
    There's even more to this horror story. Bottom line? Stay away from this store.

    .

    Horrible service all around. If I could give it less than one star I would. They act nice when you first walk in, then give you such horrible attitude after that. It took me over 10 visits to get my glasses and contacts right, and they acted like it was my fault. They lure you in with a deal, then bait and switch you, make you pay in full even if you have insurance, then they have your own insurance reimburse you, which is less as they are contracted to take a certain cost, so you pay more for less. Stay away from this place. Either go down the street to For Eyes, where they are VERY nice and have great service or go to Cal Berkeley eye center, you get a great exam by students, using stuff no regular place has, then you are checked by a regular dr - and parking is free.

    0
    ★☆☆☆☆

    Horrible service all around. If I could give it less than one star I would. They act nice when you first walk in, then give you such horrible attitude after that. It took me over 10 visits to get my glasses and contacts right, and they acted like it was my fault. They lure you in with a deal, then bait and switch you, make you pay in full even if you have insurance, then they have your own insurance reimburse you, which is less as they are contracted to take a certain cost, so you pay more for less. Stay away from this place. Either go down the street to For Eyes, where they are VERY nice and have great service or go to Cal Berkeley eye center, you get a great exam by students, using stuff no regular place has, then you are checked by a regular dr - and parking is free.

    Pros: Not much

    Cons: Most Everything

    .

    I was pretty happy with the service I received here. They had a pretty good selection of frames compared to LensCrafters.

    Everyone was pretty helpful and they were easy to get an appointment with. They were able to retrofit my current frames no problem.

    4
    ★★★★☆

    I was pretty happy with the service I received here. They had a pretty good selection of frames compared to LensCrafters.

    Everyone was pretty helpful and they were easy to get an appointment with. They were able to retrofit my current frames no problem.

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    0 out of 1 people found this review helpful.

    .

    After so much trouble other places with my progressive lenses, they really listened to my issues. They carefully explained all my options. I did not realize how different progressive lenses were. They recomended Zeiss lenses. I was a little reluctant because they cost more but when I got them I couldn't believe how great I saw. They seemed very professional and really knowledgable. I was measured carefully and explained my options in great detail.

    I'm thrilled with my new glasses, the best I've ever had. After going cheap at Costco I realize sometimes you really do get what you payy for. BTW, I priced my Zeiss lenses at a couple of other places and Site For Sore Eyes was over $100 CHEAPER for the same lenses. Altogether I could not reccomend them more highly.

    1
    ★★★☆☆

    After so much trouble other places with my progressive lenses, they really listened to my issues. They carefully explained all my options. I did not realize how different progressive lenses were. They recomended Zeiss lenses. I was a little reluctant because they cost more but when I got them I couldn't believe how great I saw. They seemed very professional and really knowledgable. I was measured carefully and explained my options in great detail.

    I'm thrilled with my new glasses, the best I've ever had. After going cheap at Costco I realize sometimes you really do get what you payy for. BTW, I priced my Zeiss lenses at a couple of other places and Site For Sore Eyes was over $100 CHEAPER for the same lenses. Altogether I could not reccomend them more highly.

    Pros: Very knowledgable

    Cons: None

    .

    Aside from the fast contact lense exam, all aspects of service at this place was below average at best. The manager there was much like a used car sales person. She kept on trying to get me to buy more expensive contact lenses, despite the fact the I've worn same brand of contact lense for over 4 years and made it clear to her that I would have preferred same brand. Another annoying thing was when I asked to use restroom after the exam she replied "We don't have restroom here." Not having restroom available for solictor is one thing, but for customers is a completely different matter. Also, when I did go back to pick up the contact lenses on the day I was supposed to pick them up, their only reply was "it's not here". You would think they would at least call you about expected delay, so that you don't have to wasts your time. I had to take initiaitve and keep calling the shop to see when it will arrive. Since most of the customer are cal students who will likely not going to be a repeat customer, the incentive for management to provide a "good" service for customers is almost non-existent, and it shows.

    1
    ★★☆☆☆

    Aside from the fast contact lense exam, all aspects of service at this place was below average at best. The manager there was much like a used car sales person. She kept on trying to get me to buy more expensive contact lenses, despite the fact the I've worn same brand of contact lense for over 4 years and made it clear to her that I would have preferred same brand. Another annoying thing was when I asked to use restroom after the exam she replied "We don't have restroom here." Not having restroom available for solictor is one thing, but for customers is a completely different matter. Also, when I did go back to pick up the contact lenses on the day I was supposed to pick them up, their only reply was "it's not here". You would think they would at least call you about expected delay, so that you don't have to wasts your time. I had to take initiaitve and keep calling the shop to see when it will arrive. Since most of the customer are cal students who will likely not going to be a repeat customer, the incentive for management to provide a "good" service for customers is almost non-existent, and it shows.

    Pros: Fast eye exam

    Cons: Horrible service, Pushy Sales person, Long wait for contact lense

    .

    Can't say more positive things about these guys. Broke my old glasses,they got me in right away, were incredibly helpful finding the right frame (soo many to choose from), made them right away and I even got a 2nd pair (so I won't have this problem again) FREE. The price I thought was more than fair considering the great service and friendly staff. I, for one am happy and will definately go there again.

    2
    ★★★★★

    Can't say more positive things about these guys. Broke my old glasses,they got me in right away, were incredibly helpful finding the right frame (soo many to choose from), made them right away and I even got a 2nd pair (so I won't have this problem again) FREE. The price I thought was more than fair considering the great service and friendly staff. I, for one am happy and will definately go there again.

    Pros: Selection, service

    Cons: Very busy store

    .

    They neglected to tell me that the retail part of the business doesnt take my vision plan (HealthNet Vision PPO) and I would be charged out-of-network fees for the frames and lenses (even though I asked for clarification). I went back to complain and after a lot of hand waving and admitting that his salesperson made math mistakes on the bill, he said that if I file for a reimbursement for out-of-network services from HealthNet Im making out better than I wouldve if I went to an office that was in-network for both exams and frames/lenses. The manger/owner shouldve made the changes/corrections at that moment and explained to me the mistakes, but didn't. I couldnt get a refund even though the glasses arent made yet. So I paid approximately $60 more than I was expecting, wasted most of my afternoon trying to sort this out, and feel completely bamboozooled.

    0
    ★☆☆☆☆

    They neglected to tell me that the retail part of the business doesnt take my vision plan (HealthNet Vision PPO) and I would be charged out-of-network fees for the frames and lenses (even though I asked for clarification). I went back to complain and after a lot of hand waving and admitting that his salesperson made math mistakes on the bill, he said that if I file for a reimbursement for out-of-network services from HealthNet Im making out better than I wouldve if I went to an office that was in-network for both exams and frames/lenses. The manger/owner shouldve made the changes/corrections at that moment and explained to me the mistakes, but didn't. I couldnt get a refund even though the glasses arent made yet. So I paid approximately $60 more than I was expecting, wasted most of my afternoon trying to sort this out, and feel completely bamboozooled.

    Pros: fast eye exam, seen without appt

    Cons: dishonest, pushy

    .

    I bought contacts for the first time at Site For Sore Eyes on Shattuck. I found the staff to be friendly and patient.

    2
    ★★★★★

    I bought contacts for the first time at Site For Sore Eyes on Shattuck. I found the staff to be friendly and patient.

    .

    I went in because their doctor was in my plan. The salespeople waited until after I'd gotten an exam to let me know the were out-of-plan. They assured me that even out-of-network, they were still the best deal. Then, they quoted me an incorrect price on contacts. When I went to pay, it was $50 more than I was expecting to pay. I declined to buy contacts (assuming out-of-network reimbursement would be better used at Costco). The salesgirl told me that had she know I wasn't going to buy anything, they wouldn't have let me try on a sample pair of lenses. Also, I had to ask 3 times for them to give me a glasses prescription for two years - instead of the 1-year expiration date they had jotted down on my script.

    0
    ★☆☆☆☆

    I went in because their doctor was in my plan. The salespeople waited until after I'd gotten an exam to let me know the were out-of-plan. They assured me that even out-of-network, they were still the best deal. Then, they quoted me an incorrect price on contacts. When I went to pay, it was $50 more than I was expecting to pay. I declined to buy contacts (assuming out-of-network reimbursement would be better used at Costco). The salesgirl told me that had she know I wasn't going to buy anything, they wouldn't have let me try on a sample pair of lenses. Also, I had to ask 3 times for them to give me a glasses prescription for two years - instead of the 1-year expiration date they had jotted down on my script.

    Pros: fast exam

    Cons: pushy salespeople, all frames pricey, dishonest

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