Kim's Pet Palace

★★☆☆☆

About Kim's Pet Palace

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Made an appointment for 9:00 Friday morning for my two dogs. Arrived at 9:00, store not open? A few minutes later, the groomer arrived, but she didn't have a key to open the store. Around 9:15, groomer told us that owner was on her way and was just down the street. At 9:30, groomer told us that owner now was not answering her phone at all? All this time, the phone inside was ringing and no one there to answer? At 10:00, we told the groomer that we were leaving. What type of business does this? And no one ever did call to apologize or explain what happened.

Never going back to this dump, found a better place in Sunland.

1
★☆☆☆☆

Made an appointment for 9:00 Friday morning for my two dogs. Arrived at 9:00, store not open? A few minutes later, the groomer arrived, but she didn't have a key to open the store. Around 9:15, groomer told us that owner was on her way and was just down the street. At 9:30, groomer told us that owner now was not answering her phone at all? All this time, the phone inside was ringing and no one there to answer? At 10:00, we told the groomer that we were leaving. What type of business does this? And no one ever did call to apologize or explain what happened.

Never going back to this dump, found a better place in Sunland.

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Unlike the previous review we've thankfully had good experiences at Kim's Pet Palace. First of all it's close to home which works out best for our dog. We have a Keeshond and they have beautified him many times while putting up with his less than exuberant attitude about grooming!

4
★★★★☆

Unlike the previous review we've thankfully had good experiences at Kim's Pet Palace. First of all it's close to home which works out best for our dog. We have a Keeshond and they have beautified him many times while putting up with his less than exuberant attitude about grooming!

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I'm not going back to this place. I took my long-haired cat in. I said, "Shave her, even her legs. Just don't shave her mane or her tail. Don't shave too close to the skin. She has sensitive skin." When I picked her up they had shaved her body, half of her tail, and all of her mane, but not her legs. On her neck she had bald patches. My poor kitty looks like a dork.

1
★☆☆☆☆

I'm not going back to this place. I took my long-haired cat in. I said, "Shave her, even her legs. Just don't shave her mane or her tail. Don't shave too close to the skin. She has sensitive skin." When I picked her up they had shaved her body, half of her tail, and all of her mane, but not her legs. On her neck she had bald patches. My poor kitty looks like a dork.

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1 out of 6 people found this review helpful.

Business Response:

bogas person we never had this make belive person come in call complain ect... i have been grooming for 25 years !!! i do cat rescue animal rescue for at least 20 years all groomers board certafied and do not do drugs!! see our trained dogs on the new knew chef michael commercial our rescue dog Bisquite plays Bailey Enjoy !

Message from Kim's Pet Palace

we offer discount coupons for new customers we are not just another grooming shop we have been serving the foothills for 30 years we groom and train with a posative reinforsment

More about Kim's Pet Palace

pet grooming all bread cats & dogs teeth cleanning annal gland medicated shampoo aloe vera oatmeal hot oil treatment spaw setting nail clipping proffesional hair color visit www.kimstvanimals@yahoo.com or kimspetpalace@yahoo.com

 

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