Best Buy

1. We tried to find a sales person to describe the difference in features justifying the $2000 price difference between a Pioneer Kuro and a Pioneer Elite TV. We had read the reviews in Home Theater Magazine, but wanted to hear from an in-store expert. After trying for over 30 minutes to get help from a salesperson, we found one, who told us this about the Elite "if you notice you're not in Best Buy, you're in Magnolia Home Theater, and if you're in here, you're BAD ASS." OK thanks -- but aside from the Elite being more "bad ass" what specifically is the difference between the TV's features? "The Elite is 10 times better in every way than the other TV" But what specifically is the difference? "Um, I don't really know - you have to ask a Magnolia rep."

2. We asked a Magnolia rep. She did not know the difference and went to find someone to help. Who did she get? Mr. Bad Ass - Um I don't really know. Thanks for nothing.

3. Wednesday Feb 11th. We bought the Kuro instead of the Elite, because no one could explain why the Elite was $2000 better. We paid $99 to have it delivered.

4. Monday 16th, 8:45am. Geek Squad arrives to deliver the TV. They get it out of the box and into the house. 45 minutes go by. They are unable to make it work. They leave, taking the TV with them and promise to find us a new one and call us back same day. Later that day we find an installation instruction that had fallen out of the box. We think the Geek Squad "experts" forgot to push the master power button located under the speakers.

5. They don't call us back. So we try to call them. We call Best Buy at least 7 times, each time letting the phone ring for about 15 minutes (as it is now). No one answers the phone. Verizon cuts us off saying "the person you have dialed is not answering the phone."

6. Tuesday 17th, Wednesday 18th, Thursday 19th, Friday 20th - we call and call again and finally get confirmation from Home Theater Geek Squad that the TV is to be delivered on Tuesday 24th. I ask "are you sure? Because we are having a dishwasher delivered from Best Buy the same day, and I want to be sure you are not confusing the TV delivery with the dishwasher delivery." Oh yes I'm sure - says the Geek Squad person on the other end of the line.

7. Monday 23rd. Called Best Buy Delivery Warehouse to confirm when the TV was arriving and if it is coming same time as dishwasher. Warehouse says they have no record of our TV and tell us to call Best Buy.

8. I call Best Buy Burbank, to confirm delivery and they tell me I must call Geek Squad headquarters, who handle delivery and set up of "special orders"

9. I call Geek Squad headquarters and talk to a sympathetic agent (in Buffalo New York) who tells me he has no record in his system of my TV. He says he will call Best Buy Burbank to figure it out and call me back. He does not call me back.

10. I call Geek Squad headquarters again and get an agent in Missouri. He too has no record in his system of my TV. He says special orders are handled locally by the store and Geek Squad headquarters has nothing to do with it.

11. I try to call Best Buy Burbank directly, and have called 6x today. Each time the phone rings for 15 minutes and I get cut off because no one answers. This last time I got a person called "LP" and asked to speak with the manager. LP said he would transfer me to customer service. After ringing for 4 minutes I was disconnected again.

12. Now calling again for the 7th time today. This is freaking ridiculous. I will update this saga as it continues . . .

This is the worst store in the world for assistance. You cant even get them by phone and the operator laughs each time you are disconnected. I would recommend seeing Charles at Circuit Cityin Burbank - he knows what customer service is all about and I will never, ever return to this store again!!!

Nobody wants to help you in this store. I've walked out of it many times disgusted. The last time I was in there I finally got help He immediately took me to the computer to show me what I was looking for and left. I couldn't find him again. The employees just stand around talking to each other and if you ask for help they either say it's not their section or they have a real bad attitude and act like you're interrupting them. This is not a good store to go to if you have any questions. I found Daniel at office depot friendly and willing to answer questions about computers. I don't think I'll go to this best buys again.

great variety of products price range is a bit high but they are extremely helpfull with any question you got about the products you are looking at best buy is a good store

PROS: Big selection
CONS: the price

Hi:

I have been to many computer stores as well as retail stores, it has been my experience no one seems to deal with customers or even consider customer service as an important quality anymore, until I came to Best Buy in Burbank, where I met a salesman with not only OUTSTANDING qualities in customer service, but his product knowledge and honesty was exemplary.
His name was Erik, he took time with me, was patient, and answered all my questions and concerns, his display of sincerity and time he took ,makes me not only want to come back to Best Buy in Burbank, but, to also tell my HUNDREDS of friends about the service I received from Erik, as well.
It reminds me of how it used to be long ago, when people really did care about helping you, and it seems Erik , has encapsulated every aspect of customer service and made it a thing of the present,instead of it being a thing of the past.
Good Job Erik, I hope Best Buy, hires more like you! I am going to tell all the people I know to shop the Burbank store and stop in and see YOU!

Keep up the good work
Sincerely
Nadine Roberts

PROS: Having a Person Like Erik working at your store
CONS: none

It's so frustrating when you're ready to drop a bundle on a pricey toy and nobody seems to want to sell it to you. This Best Buy should be better staffed.

This location (and possibly others I'm sure) should start incorporating a "take-a-number" waiting system in their computer department. I found myself ready to buy a computer and unable to get help. I had to practically hold on to the service rep to keep him from running off there were so many other customers hovering around with questions, etc.

they're not as complete as the other branches of best buy i've been to, sometimes they don't even have the stuff that's advertised on their flyers and like the dvds and cd box sets are usually in a mess, it's so hard to find anything

I think this is the largest Best Buy I've ever gone to. Usually at large chains it is hard to find a good staff person to help with questions, but this is not true here--I received excellent help when purchasing a refrigerator. The clerk even offered to help me with transporting it. Great place!

man these dudes are so kewl amd know their stuff and always help me out alot. we don't go anywhere else except to the burbank store and thanks for all your help guys
jay

The prices are low however on some items the prices may actually be higher so beware of that. All the stores are large and have so many different appliances and electronics and even stereo equipment. however if your looking for computer stuff such as CPUs and video cards the selection isnt so large. They have a huge amount of dvds and cds not to mention Tvs and DVD players. The customer service isnt that good however so i hope you know what your looking for or talking about because sometimes your on your own.

I really enjoy shopping at Best Buy. Their music selection is pretty good and the prices are great (though at times they are slow to stock their shelves). Their customer services is really helpful -- but if they're really busy, you'll have to wait around a bit for them to get to you. Other than that, they have a great selection of TVs, cameras, computers, etc., all at competive prices. If you can hit them when they're having a sale, it's definitely worth checking out.

The only reason why I go to this best buy is because the prices are really good and it is close to my house. Overall their customer service sucks. The reason why I say that is because they have so many damn employees that just hang around and talk to one another all the time. The first time i noticed that I thought it was like whatever but then everytime I go in there it is like that.
Instead of doing their job most of the time they talk in groups and for like a long period of time. Go in there you will see what I am talking about