Bay Valley Carpet Care

★★★☆☆

About Bay Valley Carpet Care

Personal Services

Personal Services
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3.0 2
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We had Bay Valley Carpets come to clean a bad stain/spot, they very very prompt, effiecient and friendly. Customer service goes a long way nowadays (at least for us), and their customer service was excellent!
I recommend Bay Valley Carpets. You won't be dissapointed!!

2
★★★★★

We had Bay Valley Carpets come to clean a bad stain/spot, they very very prompt, effiecient and friendly. Customer service goes a long way nowadays (at least for us), and their customer service was excellent!
I recommend Bay Valley Carpets. You won't be dissapointed!!

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I contacted Bay Valley Carpet Care and arranged a Saturday appointment. They did not arrive at the scheduled time. I called them to find out their ETA but could only get voicemail. I was able to reach them 1.5 hours after the appointment and they said they came to my house but no one answered the door. I verified the address they had and they repeated it correctly. However while I was waiting for them to arrive I left the front door open, my husband was working in the garage with the garage door open and neither of us saw their van or heard the doorbell. My conclusion is that they either don't do mornings or had another appointment that morning because they tried to reschedule us for later the same day.
In summary: They were a no show for the appointment, they didn't call to advise or reschedule and they did not reply to voicemail messages.

1
★☆☆☆☆

I contacted Bay Valley Carpet Care and arranged a Saturday appointment. They did not arrive at the scheduled time. I called them to find out their ETA but could only get voicemail. I was able to reach them 1.5 hours after the appointment and they said they came to my house but no one answered the door. I verified the address they had and they repeated it correctly. However while I was waiting for them to arrive I left the front door open, my husband was working in the garage with the garage door open and neither of us saw their van or heard the doorbell. My conclusion is that they either don't do mornings or had another appointment that morning because they tried to reschedule us for later the same day.
In summary: They were a no show for the appointment, they didn't call to advise or reschedule and they did not reply to voicemail messages.

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