Fisher Kristi Dvm - Serrano Animal & Bird Hospital

Boarded our dog for a week including a Saturday (she had surgery and several visits previous). My husband heard the same info I did...they would be open till 5:00 on a Saturday and if no one was at the front desk, techs would be in the "back". We were returning from the Coachella Valley at 11:00AM and got a cell phone call...they were closing at 1PM and if we didn't pick her up, we'd have to wait till Monday!! I asked for the vet to call me back - waited 45 min. and never did. I had to call THEM back. They were adament about closing and not willing to help resolve the situation. They insisted on payment before they would release our dog. I offered to come in Monday and pay and that was not acceptable. We had to pull off the freeway to get a land line to give credit card number so our son could get the dog by 1PM. I will absolutely NEVER go back there. We already had concerns because of such a confused atmosphere at the front desk when we had been in before...this just confirmed it. Too bad...the vets are nice.

Posted 02/05/09 | Report Abuse

Was this review helpful to you?

This vetenary is one of the best. They have all in house everything. X rays, Blood lab, fecal and urine lab. They provide grooming and baths also. They are certified as people being able to take in exotic animals. Dr Weldy has a rehabilitation facility for Birds of Pray. This is just some of his various qualifications in his resume. They also have boarding

PROS: Very experience Doctors, 3 doctors on staff, own lab and xrays
CONS: Non that I know of

Posted 11/23/05 | Report Abuse

Was this review helpful to you?