Brookwood Apartments

★★★☆☆

About Brookwood Apartments

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I have been staying with Brookwood apartments Covina for 5 years now, I must say I made a mistake. Below is my experience with them

1. My bike was stolen in mid day, my house is exactly opposite to leasing office. If this house is not safe then which house is safe in this complex?

2. Strangers come in all the time and the apartment doesn't have video surveillance. When complained to the management they said they cant do much.

3. Manager - Betty/Bettie woow what can I say, she is one arrogant lady, she doesn't care about the tenants , none of the service requests are addressed on time, infact I have request for her to trim the trees in front of my house due to which I am not getting dish signal, its been month and a half now with no response. I have seen 5 managers during my stay here in 5 years and she is the worst of all.

4. Complained about the washer not working, manager(Bettie) says I doesn't know.

5. Bed Bugs - have suffered so much its so hard to explain.

6. There is absolutely no preference given to the living conditions of the tenants, they are always involved in beautifying the apartment to look good to trap new people, which doesnt help when the tenants are not happy. Please fall into this trap by going by the looks of the apartment.

7. They have a very sweat lady called Anna in the managers office who always tries to help but with her limits. I have left 7 voice mails for a service request and havent received a single call from the managers till now. which makes me think what for are we paying so much money to stay here.

I would definitely not recommend this apartment for people who want to lead a descent life.

1
★☆☆☆☆

I have been staying with Brookwood apartments Covina for 5 years now, I must say I made a mistake. Below is my experience with them

1. My bike was stolen in mid day, my house is exactly opposite to leasing office. If this house is not safe then which house is safe in this complex?

2. Strangers come in all the time and the apartment doesn't have video surveillance. When complained to the management they said they cant do much.

3. Manager - Betty/Bettie woow what can I say, she is one arrogant lady, she doesn't care about the tenants , none of the service requests are addressed on time, infact I have request for her to trim the trees in front of my house due to which I am not getting dish signal, its been month and a half now with no response. I have seen 5 managers during my stay here in 5 years and she is the worst of all.

4. Complained about the washer not working, manager(Bettie) says I doesn't know.

5. Bed Bugs - have suffered so much its so hard to explain.

6. There is absolutely no preference given to the living conditions of the tenants, they are always involved in beautifying the apartment to look good to trap new people, which doesnt help when the tenants are not happy. Please fall into this trap by going by the looks of the apartment.

7. They have a very sweat lady called Anna in the managers office who always tries to help but with her limits. I have left 7 voice mails for a service request and havent received a single call from the managers till now. which makes me think what for are we paying so much money to stay here.

I would definitely not recommend this apartment for people who want to lead a descent life.

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Reasonably priced monthly for the area. The management recently spruced up the exterior including paint, fixtures and repaving the parking lot. Management is quickly responsive to needed repairs. Includes a free work out room, pool, spa and sauna room. Upstairs apartments have gas fireplaces.

4
★★★★☆

Reasonably priced monthly for the area. The management recently spruced up the exterior including paint, fixtures and repaving the parking lot. Management is quickly responsive to needed repairs. Includes a free work out room, pool, spa and sauna room. Upstairs apartments have gas fireplaces.

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