Cobblestone Cottage

★★★★☆
  • 24335 Magic Mountain Pkwy

    Valencia, CA 91355

    Map & Directions
  • 661-253-0209

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This is the first time I have written a negative review about any business but the owner of this business should win an award for sheer disregard for her customers. Sure, there are some glowing reviews but the underlying message in a significant number of these reviews is that 'they are not nice'. It is apparent that this culture flows from the owner Kathy, down to her General Manager Jamee and then evidently trickles down to most of the staff. Not all, but most. Read the reviews...they all can't be wrong. Kathy claims to come into the store when she can to hear her customers sing their praises. She might consider taking a moment to visit the internet...there's not much singing going on there.
Yesterday I sent an e-mail to Kathy and Jamee asking them about two recent situations that were shared with me by two people I had referred to their store. I explained that I wasn't looking to place blame but merely wanted to know their side of the story. I waited until 2PM for a response which never came. I called the store, waited on hold for five minutes, and then asked Jamee if in fact they had received my e-mail. She said they had and it was up on her screen. I then told her that the nature of my call was to merely see if they received my e-mail and that she could take her time to read it and I would wait for a response. She said she was going to put me on speaker phone and I immediately asked who was in the room. In addition to Jamee there was Kathy and a person described as the store manager. I again repeated that they could take their time, read the e-mail and that I would wait for a response. They were not budging and Kathy had no intention of reading the e-mail and told me so. She made a comment or two about one of the situations I wrote about and then said 'this is silly'.
Imagine that, I took time to write, called to see if my message was received, was presented with one or two lines of brilliant business acumen and then was basically dismissed by Kathy. I wished them a good day and terminated the call. I may have been dead wrong in the facts I presented in my e-mail but stated that and asked only for an explanation from their store. They didn't think I deserved one.
It's always puzzling when a business claims how long they have been 'making people happy' in this case since 1987. It's even more puzzling when these businesses forget that the children of the people they were making happy in 1987 are now the people coming to their store and spending their money. Their parents, for the most part are no longer their primary customer base. The culture of this store seems to be stuck in the 1980's and although successful for many years back then now have competition all over the neighborhood as well as the internet. They won't go out of business because I won't shop there anymore and I can certainly find what is in their store in many others...complete with a smile.

1
★☆☆☆☆

This is the first time I have written a negative review about any business but the owner of this business should win an award for sheer disregard for her customers. Sure, there are some glowing reviews but the underlying message in a significant number of these reviews is that 'they are not nice'. It is apparent that this culture flows from the owner Kathy, down to her General Manager Jamee and then evidently trickles down to most of the staff. Not all, but most. Read the reviews...they all can't be wrong. Kathy claims to come into the store when she can to hear her customers sing their praises. She might consider taking a moment to visit the internet...there's not much singing going on there.
Yesterday I sent an e-mail to Kathy and Jamee asking them about two recent situations that were shared with me by two people I had referred to their store. I explained that I wasn't looking to place blame but merely wanted to know their side of the story. I waited until 2PM for a response which never came. I called the store, waited on hold for five minutes, and then asked Jamee if in fact they had received my e-mail. She said they had and it was up on her screen. I then told her that the nature of my call was to merely see if they received my e-mail and that she could take her time to read it and I would wait for a response. She said she was going to put me on speaker phone and I immediately asked who was in the room. In addition to Jamee there was Kathy and a person described as the store manager. I again repeated that they could take their time, read the e-mail and that I would wait for a response. They were not budging and Kathy had no intention of reading the e-mail and told me so. She made a comment or two about one of the situations I wrote about and then said 'this is silly'.
Imagine that, I took time to write, called to see if my message was received, was presented with one or two lines of brilliant business acumen and then was basically dismissed by Kathy. I wished them a good day and terminated the call. I may have been dead wrong in the facts I presented in my e-mail but stated that and asked only for an explanation from their store. They didn't think I deserved one.
It's always puzzling when a business claims how long they have been 'making people happy' in this case since 1987. It's even more puzzling when these businesses forget that the children of the people they were making happy in 1987 are now the people coming to their store and spending their money. Their parents, for the most part are no longer their primary customer base. The culture of this store seems to be stuck in the 1980's and although successful for many years back then now have competition all over the neighborhood as well as the internet. They won't go out of business because I won't shop there anymore and I can certainly find what is in their store in many others...complete with a smile.

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This is the first time I have written a negative review about any business but the owner of this business should win an award for sheer disregard for her customers. Sure, there are some glowing reviews but the underlying message in a

3
★★★★★

This is the first time I have written a negative review about any business but the owner of this business should win an award for sheer disregard for her customers. Sure, there are some glowing reviews but the underlying message in a

.

I went into Brighton to purchase a ring for my daughter as a Christmas gift this weekend and\r
will never go back into that store again! The two saleswomen in the store completely ignored\r
me, never bothered to ask me if I needed help,

3
★★★★★

I went into Brighton to purchase a ring for my daughter as a Christmas gift this weekend and\r
will never go back into that store again! The two saleswomen in the store completely ignored\r
me, never bothered to ask me if I needed help,

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While I love many of the collectibles at Cobblestone I will not shop there anymore. I've bought many expensive things here and each time was treated badly. They are rude and unfriendly. I got the impression that the employees were too good to assist me and made me feel like I didn't belong. The last time I was there I needed assistance and was ignored for a good five minutes, I almost walked out. The saleslady must have sensed that, then and only then did she decide to help me. Or maybe it was because what I was interested in buying was worth several hundred dollars! She were so unfriendly that I'm not going back. This isn't the only store that sells Brighton here in Valencia. They opened a new store at the Town Center. I haven't been there yet but plan to check it out in the near future. I really like Cobblestone's collectibles, etc., but I don't like the rudeness. If they feel they are too good to for my business and well spent money, then I will gladly spend it somewhere else where I am appreciated. If you can look past their arrogance, then this is the place for you. It, however, is not for me. Good Luck!

2
★★☆☆☆

While I love many of the collectibles at Cobblestone I will not shop there anymore. I've bought many expensive things here and each time was treated badly. They are rude and unfriendly. I got the impression that the employees were too good to assist me and made me feel like I didn't belong. The last time I was there I needed assistance and was ignored for a good five minutes, I almost walked out. The saleslady must have sensed that, then and only then did she decide to help me. Or maybe it was because what I was interested in buying was worth several hundred dollars! She were so unfriendly that I'm not going back. This isn't the only store that sells Brighton here in Valencia. They opened a new store at the Town Center. I haven't been there yet but plan to check it out in the near future. I really like Cobblestone's collectibles, etc., but I don't like the rudeness. If they feel they are too good to for my business and well spent money, then I will gladly spend it somewhere else where I am appreciated. If you can look past their arrogance, then this is the place for you. It, however, is not for me. Good Luck!

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Absolutely LOVE this store!! I always go in with all the right intentions of not spending money, but there is ALWAYS something that catches my wallet!
The staff is wonderful...and I don't know if it's a good thing or bad thing that they don't even ask my name at check out anymore!!
Having a bad day? Guarantee that spending some time throughout the entire store will put a lift in your spirits!

5
★★★★★

Absolutely LOVE this store!! I always go in with all the right intentions of not spending money, but there is ALWAYS something that catches my wallet!
The staff is wonderful...and I don't know if it's a good thing or bad thing that they don't even ask my name at check out anymore!!
Having a bad day? Guarantee that spending some time throughout the entire store will put a lift in your spirits!

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I Love this store! A fun shopping experience!! Great for unique gifts, home decor and clothing. The salespeople are always friendly, and they are happy to wrap your purchase. Best selection of Brighton purses, shoes and jewelry.

5
★★★★★

I Love this store! A fun shopping experience!! Great for unique gifts, home decor and clothing. The salespeople are always friendly, and they are happy to wrap your purchase. Best selection of Brighton purses, shoes and jewelry.

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Cobblestone continually draws SCV shoppers in with quality and unique merchandise. For Brighton fans it must be paradise. A large percentage of square footage is devoted to that brand. In addition there are gourmet foods and coffees, seasonal items, inspirational merchandise and personal care items (toiletries, robes, slippers). Staff is friendly and you get good attention. This is no discount store but it's the right place for a special gift.

2
★★★★☆

Cobblestone continually draws SCV shoppers in with quality and unique merchandise. For Brighton fans it must be paradise. A large percentage of square footage is devoted to that brand. In addition there are gourmet foods and coffees, seasonal items, inspirational merchandise and personal care items (toiletries, robes, slippers). Staff is friendly and you get good attention. This is no discount store but it's the right place for a special gift.

Pros: Huge Brighton Selection, Unique Gifts

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Cobblestone Cottage is a very cute shop located in the Target and Mervyns shopping center. They feature high end accessories and home decore. They are the valley's largest shop for Brighton that I know of and feature most of Brightons line in the shop. They have unique gifts for all occasions and can help you pick out the perfect gift for that special someone.

4
★★★★☆

Cobblestone Cottage is a very cute shop located in the Target and Mervyns shopping center. They feature high end accessories and home decore. They are the valley's largest shop for Brighton that I know of and feature most of Brightons line in the shop. They have unique gifts for all occasions and can help you pick out the perfect gift for that special someone.

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.

This store is very well done. The rooms are decorated very nice and they have a vast selection of products. They have a great selection of Brighton items so if you love Brighton you need to go here. They also feature Christopher Radko Christmas ornaments year round in their christmas room. These ornaments are truly unique and make great gifts.

PROS: cute things
CONS: some items are pricey

4
★★★★☆

This store is very well done. The rooms are decorated very nice and they have a vast selection of products. They have a great selection of Brighton items so if you love Brighton you need to go here. They also feature Christopher Radko Christmas ornaments year round in their christmas room. These ornaments are truly unique and make great gifts.

PROS: cute things
CONS: some items are pricey

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.

Very nice place to find that special gift, good selection of Brighton, actually only place to buy Brighton in SCV. Many other quality items to choose from. What I had experienced more than once is the big 'we are too good for you' attitude of many of the attendants, with the exception to the nice lady that is most of the time at the gift wrapping section.
Try it for that special gift, if you can't find it anywhere else, but if you don't have to don't go.

PROS: Good Selection
CONS: Attitude

2
★★☆☆☆

Very nice place to find that special gift, good selection of Brighton, actually only place to buy Brighton in SCV. Many other quality items to choose from. What I had experienced more than once is the big 'we are too good for you' attitude of many of the attendants, with the exception to the nice lady that is most of the time at the gift wrapping section.
Try it for that special gift, if you can't find it anywhere else, but if you don't have to don't go.

PROS: Good Selection
CONS: Attitude

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.

I love visiting Cobblestone Cottage. No matter what time of the year I visit, they always had fun, beautiful, decorative items to brighten a house. During the holidays, it's a special treat to visit them as they offer many different and festive decorations. Store is always very warm and inviting.

5
★★★★★

I love visiting Cobblestone Cottage. No matter what time of the year I visit, they always had fun, beautiful, decorative items to brighten a house. During the holidays, it's a special treat to visit them as they offer many different and festive decorations. Store is always very warm and inviting.

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.

This store is so much fun to shop in. The displays of merchandise are fabulous. Their gift items include candles, jewelry, floral arrangements, Lladro figurines, Swarovski crystal, Radko Christmas ornaments and lots of home decor items. They also carry a nice selection of Susan Rios artwork. They have a large section of the store devoted to Brighton accessories - purses, key rings, jewelry, shoes, belts. They also sell gourmet coffee. The sales staff are very attentive and helpful.

4
★★★★☆

This store is so much fun to shop in. The displays of merchandise are fabulous. Their gift items include candles, jewelry, floral arrangements, Lladro figurines, Swarovski crystal, Radko Christmas ornaments and lots of home decor items. They also carry a nice selection of Susan Rios artwork. They have a large section of the store devoted to Brighton accessories - purses, key rings, jewelry, shoes, belts. They also sell gourmet coffee. The sales staff are very attentive and helpful.

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