Sorrentino's Pizza

★★★★☆
  • 1627 E Valley Pkwy

    Escondido, CA 92027

    Map & Directions
  • 760-480-0222

About Sorrentino's Pizza

Food

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When I discovered Sorrentino??s Pizza on 1627 E Valley Parkway in Escondido, I thought my search for a good pizza restaurant was over. The pizza is really good. Too bad the customer service isn??t.

I have ordered from this location three times prior. All three orders were for delivery to our residence, which is located 5.56 miles away from their restaurant (mileage is per Mapquest).

Unfortunately, tonight, May 11, 2012, the staff at Sorrentino??s has caused me to drastically change my opinion of this restaurant. As I have done on my prior three orders, I called Sorrentino??s at 760-480-0222. I placed my delivery order for a super deluxe pizza, gave them my phone number, address and credit card number. The only thing I was told at this time was delivery would be about an hour. No problem I said. I wasn??t going anywhere. I started puttzing (yes, puttzing is a word) around the house and after awhile realized I was really hungry. Hmmm?.wonder where the pizza is? I looked at the clock and realized at least 1 hours have passed since I placed my order.

I called Sorrentino??s and Tyler answers. Tyler responds you live a long way away (5.56 miles is a long way away?) and we tried to call you (I??ve been home the entire time, inside the house and the phone hasn??t rung once). Since we couldn??t get a hold of you we tossed your pizza. Do you want us to make another one? It??ll be another 45 minutes. I then told Tyler I have ordered in the past, my address had never been an issue before and I have never been told I lived too far away. Tyler was unapologetic and asked if I still wanted the pizza. I said yes, if it would be free due to the inconvenience. He was hesitant but finally said yes, the pizza would be free. I asked if my credit card had been charged and Tyler said no, it had not been charged.

Immediately after disconnecting call with Tyler I began thinking maybe I don??t want the pizza (you know what they say, don??t piss off the people that serve your food). I immediately called them back and got Tyler again. Of course, he remembered me, I had just spoken to him. He put me on hold and didn??t come back. I could hear him in the background complaining to someone about me and how I wanted my pizza for free (now I??m thinking I really don??t want to eat that pizza). Tyler never comes back to the phone so I am unable to tell him not to make the pizza after all.

I tell my husband no pizza. We have to go elsewhere for dinner. He checks our account and there is a charge from Sorrentino??s on it. Now my husband is irate (hungry and irate isn??t a good combination). Since we have to go out to get something to eat now, we decide to drive to Sorrentino??s to get a refund and to cancel the order. We drive the entire 5.56 miles to Sorrentino??s (this is sarcasm) and had the unfortunate displeasure of meeting the manager, Adrian. Apparently the staff, including management, have never had customer service training (you??d think it would be required when you deal with customers?oh well). Adrian also is unapologetic and proceeds to tell my husband and I that he doesn??t have time for this (like this is how I envisioned spending my Friday night after working all day). Too make a long story short (I know?.too late for that) Adrian voids our order and the credit card charge.

This encounter with Sorrentino??s was disappointing, to say the least. And to think, it all could have been avoided with a simple ??I??m sorry for the inconvenience?, instead of blaming me for living 5.56 miles away. Stupid me.

1
★☆☆☆☆

When I discovered Sorrentino??s Pizza on 1627 E Valley Parkway in Escondido, I thought my search for a good pizza restaurant was over. The pizza is really good. Too bad the customer service isn??t.

I have ordered from this location three times prior. All three orders were for delivery to our residence, which is located 5.56 miles away from their restaurant (mileage is per Mapquest).

Unfortunately, tonight, May 11, 2012, the staff at Sorrentino??s has caused me to drastically change my opinion of this restaurant. As I have done on my prior three orders, I called Sorrentino??s at 760-480-0222. I placed my delivery order for a super deluxe pizza, gave them my phone number, address and credit card number. The only thing I was told at this time was delivery would be about an hour. No problem I said. I wasn??t going anywhere. I started puttzing (yes, puttzing is a word) around the house and after awhile realized I was really hungry. Hmmm?.wonder where the pizza is? I looked at the clock and realized at least 1 hours have passed since I placed my order.

I called Sorrentino??s and Tyler answers. Tyler responds you live a long way away (5.56 miles is a long way away?) and we tried to call you (I??ve been home the entire time, inside the house and the phone hasn??t rung once). Since we couldn??t get a hold of you we tossed your pizza. Do you want us to make another one? It??ll be another 45 minutes. I then told Tyler I have ordered in the past, my address had never been an issue before and I have never been told I lived too far away. Tyler was unapologetic and asked if I still wanted the pizza. I said yes, if it would be free due to the inconvenience. He was hesitant but finally said yes, the pizza would be free. I asked if my credit card had been charged and Tyler said no, it had not been charged.

Immediately after disconnecting call with Tyler I began thinking maybe I don??t want the pizza (you know what they say, don??t piss off the people that serve your food). I immediately called them back and got Tyler again. Of course, he remembered me, I had just spoken to him. He put me on hold and didn??t come back. I could hear him in the background complaining to someone about me and how I wanted my pizza for free (now I??m thinking I really don??t want to eat that pizza). Tyler never comes back to the phone so I am unable to tell him not to make the pizza after all.

I tell my husband no pizza. We have to go elsewhere for dinner. He checks our account and there is a charge from Sorrentino??s on it. Now my husband is irate (hungry and irate isn??t a good combination). Since we have to go out to get something to eat now, we decide to drive to Sorrentino??s to get a refund and to cancel the order. We drive the entire 5.56 miles to Sorrentino??s (this is sarcasm) and had the unfortunate displeasure of meeting the manager, Adrian. Apparently the staff, including management, have never had customer service training (you??d think it would be required when you deal with customers?oh well). Adrian also is unapologetic and proceeds to tell my husband and I that he doesn??t have time for this (like this is how I envisioned spending my Friday night after working all day). Too make a long story short (I know?.too late for that) Adrian voids our order and the credit card charge.

This encounter with Sorrentino??s was disappointing, to say the least. And to think, it all could have been avoided with a simple ??I??m sorry for the inconvenience?, instead of blaming me for living 5.56 miles away. Stupid me.

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When I discovered Sorrentinos Pizza on 1627 E Valley Parkway in Escondido, I thought my search for a good pizza restaurant was over. The pizza is really good. Too bad the customer service isnt.\r
\r
I have ordered from this location

3
★★★★★

When I discovered Sorrentinos Pizza on 1627 E Valley Parkway in Escondido, I thought my search for a good pizza restaurant was over. The pizza is really good. Too bad the customer service isnt.\r
\r
I have ordered from this location

.

I enjoy the food here but one evening I picked up my dinner to go and asked to use the ladies room. I am not lying when I say it was the dirtiest restroom I have ever been in. It makes me wonder how they keep their kitchen.

3
★★★☆☆

I enjoy the food here but one evening I picked up my dinner to go and asked to use the ladies room. I am not lying when I say it was the dirtiest restroom I have ever been in. It makes me wonder how they keep their kitchen.

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Sorrentino's Pizza has been here since I was in high school... long time ago. Another family owed business here in Escondido. You will not find anything on this menu that you won't like. The pizza is authentic Italian style pizza. Lots of cheese and lots of toppings. The sandwiches are huge and incredible. You will want to share this sandwich. Everything is fresh and prepared per your order. These do no sit around. This is an outstanding eating experience.

5
★★★★★

Sorrentino's Pizza has been here since I was in high school... long time ago. Another family owed business here in Escondido. You will not find anything on this menu that you won't like. The pizza is authentic Italian style pizza. Lots of cheese and lots of toppings. The sandwiches are huge and incredible. You will want to share this sandwich. Everything is fresh and prepared per your order. These do no sit around. This is an outstanding eating experience.

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The very BEST! in Escondido. I was born in Escondido in 1974 and grew up here . Since I was 12 years old I have been eating at Sorrentino's. I guess there's truth in if something is really good it sticks around as time is the test. Anyone who decides to eat here will be more than happy. Happy eating Jen :)

5
★★★★★

The very BEST! in Escondido. I was born in Escondido in 1974 and grew up here . Since I was 12 years old I have been eating at Sorrentino's. I guess there's truth in if something is really good it sticks around as time is the test. Anyone who decides to eat here will be more than happy. Happy eating Jen :)

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i have been going to Sorrentino's since I was a kid. Best place in Escondido for pizza! and other Italian food. Their cheese bread is to die for! You can get a small side salad and personal pizza for 5 bucks--and it's just the right size. It has a very homely small restaurant feel. It is right next to Big Lots. Everything is great here and the portions are awesome. Their bread rolls are also amazing! We always have their food at our parties

5
★★★★★

i have been going to Sorrentino's since I was a kid. Best place in Escondido for pizza! and other Italian food. Their cheese bread is to die for! You can get a small side salad and personal pizza for 5 bucks--and it's just the right size. It has a very homely small restaurant feel. It is right next to Big Lots. Everything is great here and the portions are awesome. Their bread rolls are also amazing! We always have their food at our parties

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This is a little family owned restaurant which receives most of their business from word of mouth. The pizza is delicious but they also offer other italian dishes as well. The customer service is wonderful and they remember you when you come back again.

5
★★★★★

This is a little family owned restaurant which receives most of their business from word of mouth. The pizza is delicious but they also offer other italian dishes as well. The customer service is wonderful and they remember you when you come back again.

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