American Soil & Stone

★★★☆☆
  • 2121 San Joaquin St A

    Richmond, CA 94804

    Map & Directions
  • 510-292-3000

Home & Garden

Home & Garden
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3.0 2
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Their products are fine, the customer service is just plain terrible. The manager Donna, simply refuses to have contact with customers when a problem arises.

I ordered gravel to be delivered in containers, paying extra because I didn't have the space to have it dumped on the ground. I told them to have the driver call me before delivery so I could explain where to dump it. They said no problem. Well I got home to find a big pile of gravel dumped blocking my driveway, WTF.

Needless to say they have been less than helpful in resolving this issue. Both salespeople I've spoken with told me I had to talk to Donna to resolve the problem. I have left three messages and even when they tell me she is there and they will transfer my call it goes to her voicemail and I never get a call back.

I have been a customer of theirs for several years, but this is the first time I've had to deal with an order problem. They have a few things to learn about customer service, most importantly not to just completely ignore a legitimate complaint hoping it goes away.

1
★☆☆☆☆

Their products are fine, the customer service is just plain terrible. The manager Donna, simply refuses to have contact with customers when a problem arises.

I ordered gravel to be delivered in containers, paying extra because I didn't have the space to have it dumped on the ground. I told them to have the driver call me before delivery so I could explain where to dump it. They said no problem. Well I got home to find a big pile of gravel dumped blocking my driveway, WTF.

Needless to say they have been less than helpful in resolving this issue. Both salespeople I've spoken with told me I had to talk to Donna to resolve the problem. I have left three messages and even when they tell me she is there and they will transfer my call it goes to her voicemail and I never get a call back.

I have been a customer of theirs for several years, but this is the first time I've had to deal with an order problem. They have a few things to learn about customer service, most importantly not to just completely ignore a legitimate complaint hoping it goes away.

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My father and I went over to pick up some slabs to put on our walkway and the staff was very helpful in moving and loading the materials. They were also quite knowledgeable and helped us get in and out quickly. If you need materials for walkways or paths be sure to talk to these guys!

5
★★★★★

My father and I went over to pick up some slabs to put on our walkway and the staff was very helpful in moving and loading the materials. They were also quite knowledgeable and helped us get in and out quickly. If you need materials for walkways or paths be sure to talk to these guys!

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