One Stop Auto in Hollywood

★★★★★
  • 7935 Santa Monica Blvd

    West Hollywood, CA 90046

    Map & Directions
  • 323-654-0197

About One Stop Auto in Hollywood

Hours
Mon-Fri 7:00 AM-5:00 PM,Sat 8:00 AM-2:00 PM,Sun Closed

Automotive

Automotive
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.

i love this place!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

5
★★★★★

i love this place!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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.

Very fast and efficient. Fair prices. Even lent a complementary loaner car while my car was being fixed. Highly recommended FOR ANYONE.

3
★★★★★

Very fast and efficient. Fair prices. Even lent a complementary loaner car while my car was being fixed. Highly recommended FOR ANYONE.

.

Worst experience ever. Completely appalled at how rude and disrespectful they are. They did a bad job, went back on their word, then resorted to try and intimidate with violence! They should be closed down.

3
★★★★★

Worst experience ever. Completely appalled at how rude and disrespectful they are. They did a bad job, went back on their word, then resorted to try and intimidate with violence! They should be closed down.

.

This place is the bomb!!!!!! I neede a tune up and a fender replace. The quote on tune was like 200 and they called and said it took different plugs than they thought and it would only be 160. The dealer quoted me 475 for the same job. My

3
★★★★★

This place is the bomb!!!!!! I neede a tune up and a fender replace. The quote on tune was like 200 and they called and said it took different plugs than they thought and it would only be 160. The dealer quoted me 475 for the same job. My

.

i wanted to get some service done and they quote me xxxx price. i was astounded. they said its a lot cheaper than what dealerships charge. they told me it really only takes half an hour to do the work but will bill for 1 hours because

3
★★★★★

i wanted to get some service done and they quote me xxxx price. i was astounded. they said its a lot cheaper than what dealerships charge. they told me it really only takes half an hour to do the work but will bill for 1 hours because

.

Zero stars. Furious, actually... there's no other word to describe it. I brought my car here after a minor accident for about $500 of body work. Because I don't have rental coverage, I was strategizing about how to drop off my car to have the work done without being stranded at home for three days. It occured to me that I had a trip out-of-town on labor day weekend and that I would be not needing my car for five days. Excellent. So I ran the car in for an estimate, was in and out fairly quickly, and on my way. Checked in with my insurance company, they were willing to compensate that shop... good good... and I was all set.

I call up One Stop and begin to explain my situation... the person on the phone was clearly distracted and only half paying attention to me. I repeated myself several times and just got "okay, okay, that's fine" without any sense that he was really hearing what I was saying. I very clearly explained that I was going out of town, that I wanted to drop the car off on Friday morning, the 3rd... that I'd be back on Tuesday morning, the 7th for it. "That's fine, just bring it in". Um... can I schedule that? "No, it's cool, just bring it by, that's fine". Oh really? I don't need an appointment? "No, no that's not a problem sir, just drop it off on Friday."
Um... okay then... if that's all I need to do...

Friday morning comes. I'm there at 7:30am sharp. "Hi, I'm here to drop off my car" - give them my name - they look it up in the computer - "Okay, here it is... no problem" Okay, great, my insurance adjuster will be here before noon today, it should be all set up, and I'll be back on Tuesday morning, then, to pick it up.

"Oh, we don't work on weekends and we're closed Monday for Labor Day. We won't even get to it until Tuesday. You can pick it up on Friday (a week from now)."

I attempt to explain that I had an in-depth conversation about my travel plans, the reason I waited a MONTH to get the car fixed, and that they agreed to those dates/'times when I made the arrangement. I got nothing but a blank stare. "Uh... yeah, we're never open on weekends. Just the repair shop not the auto shop. And everyone's closed Labor Day"

I attempt to explain how inconvenienced I was by this. More blank stares. Obviously this guy could care less. He was dismissive, ambivalent, and finally I just gave up and left... anyway... I now had to run my car home, have my friend follow me BACK to my apartment, then take me to the airport. We almost missed the flight because of the extra time that we needed to re-park my damaged car back at home. Unbelievable.

I return from my trip and call them up today. I begin to explain the situation to the manager who answers the phone. He turns out to be the same guy from Friday. Cuts me off several times, keeps repeating "We're closed on weekends, we always tell everyone that (no) and we always tell people to drop their cars off on Mondays (no)" Again dismissive. Again ambivalent. I tell him that because I have no rental car, I needed to have the work done while I was out of town. It's my only car, I commute 30 miles per day and public transportation isn't an option... ask him what they can do to make this situation right. Silence. A chuckle. "We can't do anything, we didn't do anything wrong".

Actually, they didn't do anything right. They were unprofessional when I got the esimate, inattentive and unengaged on the phone, didn't hear anything I told them when setting up the appointment, rude when the mistake was discovered, and unaccepting of any blame in the situation. As I was ending the call I hear a voice in the background say "What? He wants us to make it up to him? Pshhh..." My blood boils at this point. I said "Well, please know that I will be taking this up with my insur..."

*CLICK*

They hung up on me.

0
★☆☆☆☆

Zero stars. Furious, actually... there's no other word to describe it. I brought my car here after a minor accident for about $500 of body work. Because I don't have rental coverage, I was strategizing about how to drop off my car to have the work done without being stranded at home for three days. It occured to me that I had a trip out-of-town on labor day weekend and that I would be not needing my car for five days. Excellent. So I ran the car in for an estimate, was in and out fairly quickly, and on my way. Checked in with my insurance company, they were willing to compensate that shop... good good... and I was all set.

I call up One Stop and begin to explain my situation... the person on the phone was clearly distracted and only half paying attention to me. I repeated myself several times and just got "okay, okay, that's fine" without any sense that he was really hearing what I was saying. I very clearly explained that I was going out of town, that I wanted to drop the car off on Friday morning, the 3rd... that I'd be back on Tuesday morning, the 7th for it. "That's fine, just bring it in". Um... can I schedule that? "No, it's cool, just bring it by, that's fine". Oh really? I don't need an appointment? "No, no that's not a problem sir, just drop it off on Friday."
Um... okay then... if that's all I need to do...

Friday morning comes. I'm there at 7:30am sharp. "Hi, I'm here to drop off my car" - give them my name - they look it up in the computer - "Okay, here it is... no problem" Okay, great, my insurance adjuster will be here before noon today, it should be all set up, and I'll be back on Tuesday morning, then, to pick it up.

"Oh, we don't work on weekends and we're closed Monday for Labor Day. We won't even get to it until Tuesday. You can pick it up on Friday (a week from now)."

I attempt to explain that I had an in-depth conversation about my travel plans, the reason I waited a MONTH to get the car fixed, and that they agreed to those dates/'times when I made the arrangement. I got nothing but a blank stare. "Uh... yeah, we're never open on weekends. Just the repair shop not the auto shop. And everyone's closed Labor Day"

I attempt to explain how inconvenienced I was by this. More blank stares. Obviously this guy could care less. He was dismissive, ambivalent, and finally I just gave up and left... anyway... I now had to run my car home, have my friend follow me BACK to my apartment, then take me to the airport. We almost missed the flight because of the extra time that we needed to re-park my damaged car back at home. Unbelievable.

I return from my trip and call them up today. I begin to explain the situation to the manager who answers the phone. He turns out to be the same guy from Friday. Cuts me off several times, keeps repeating "We're closed on weekends, we always tell everyone that (no) and we always tell people to drop their cars off on Mondays (no)" Again dismissive. Again ambivalent. I tell him that because I have no rental car, I needed to have the work done while I was out of town. It's my only car, I commute 30 miles per day and public transportation isn't an option... ask him what they can do to make this situation right. Silence. A chuckle. "We can't do anything, we didn't do anything wrong".

Actually, they didn't do anything right. They were unprofessional when I got the esimate, inattentive and unengaged on the phone, didn't hear anything I told them when setting up the appointment, rude when the mistake was discovered, and unaccepting of any blame in the situation. As I was ending the call I hear a voice in the background say "What? He wants us to make it up to him? Pshhh..." My blood boils at this point. I said "Well, please know that I will be taking this up with my insur..."

*CLICK*

They hung up on me.

.

they are fast and do a good job. some of the prices are questionable but whose isnt (in auto repair)

2
★★★★☆

they are fast and do a good job. some of the prices are questionable but whose isnt (in auto repair)

Pros: fast service, friendly

Cons: certain prices

.

As another reviewer said, you do have to be careful. You can go in for one problem and suddenly the mechanics will find other problems that will unexpectedly add up to a couple of hundred dollars. Strangely, One Stop was not always like this. I'd always felt taken care of until Ralph left. We are giving our reviews, whether or not the business likes it and they can try to discredit us but the bottom line is: go and see for yourself. Will you go in just wanting an oil change but then suddenly need all of these other repairs??

1
★★☆☆☆

As another reviewer said, you do have to be careful. You can go in for one problem and suddenly the mechanics will find other problems that will unexpectedly add up to a couple of hundred dollars. Strangely, One Stop was not always like this. I'd always felt taken care of until Ralph left. We are giving our reviews, whether or not the business likes it and they can try to discredit us but the bottom line is: go and see for yourself. Will you go in just wanting an oil change but then suddenly need all of these other repairs??

.

Great Neighborhood repair shop that will generally take care of you same day. The team is knowledgeable and trustworthy, if they feel something does not need to be repaired they will tell you. Very fair pricing and would trust them over a dealership or national repair chain.

2
★★★★★

Great Neighborhood repair shop that will generally take care of you same day. The team is knowledgeable and trustworthy, if they feel something does not need to be repaired they will tell you. Very fair pricing and would trust them over a dealership or national repair chain.

Pros: Great Service, fair price

Cons: None.

.

saved my engine, . 3 shops told me that it was toast, and that it would cost arount 3500. One Stop Auto took a quick look and a quick test drive, they were able to find out it just needed a total tuneup. sure enough six months later it's still runing fine. thanks guys

2
★★★★★

saved my engine, . 3 shops told me that it was toast, and that it would cost arount 3500. One Stop Auto took a quick look and a quick test drive, they were able to find out it just needed a total tuneup. sure enough six months later it's still runing fine. thanks guys

.

These guys took everything thing done right the first time and with such detail. I needed a new paint job for my Jag,. I asked t o see prior work, and they eager to show. My Jag loks like ait just came off the show room. Good job.

2
★★★★★

These guys took everything thing done right the first time and with such detail. I needed a new paint job for my Jag,. I asked t o see prior work, and they eager to show. My Jag loks like ait just came off the show room. Good job.

Pros: Detail

.

Quality work, these guys really know what their doing, no BS. One Stop Auto was able to diagnose my problem and also give me tips on how to take better care of my car. These guys are going to be my only repair shop as I live. I recommend this Auto Repair shop to anybody who cares about their car.

2
★★★★★

Quality work, these guys really know what their doing, no BS. One Stop Auto was able to diagnose my problem and also give me tips on how to take better care of my car. These guys are going to be my only repair shop as I live. I recommend this Auto Repair shop to anybody who cares about their car.

Pros: Quality

.

This place rocks. Both the repairs I had done were perfect and the body work I had done was perfect. I was so impressed with how they explained to me what my car needed. I took it back when someone ran into my car while I was standing still (what else is new) and they fixed the rear bumper for less than the other 2 quotes I had got and the car looks perfect. The paint matched which I cant say happened the last time i had paint done., I am so glad I found a place I can trust that does great work and has people you can talk to that speak in plain english!

2
★★★★★

This place rocks. Both the repairs I had done were perfect and the body work I had done was perfect. I was so impressed with how they explained to me what my car needed. I took it back when someone ran into my car while I was standing still (what else is new) and they fixed the rear bumper for less than the other 2 quotes I had got and the car looks perfect. The paint matched which I cant say happened the last time i had paint done., I am so glad I found a place I can trust that does great work and has people you can talk to that speak in plain english!

Pros: perfect

Cons: none

.

One Stop Auto is amazing. The owner Brad Wheeler is great at what he does and his employees are extremely helpful. If you want to get a great deal on issues with your car, go to One Stop Auto Shop. They saved me money and time and were super friendly!!!!!

2
★★★★★

One Stop Auto is amazing. The owner Brad Wheeler is great at what he does and his employees are extremely helpful. If you want to get a great deal on issues with your car, go to One Stop Auto Shop. They saved me money and time and were super friendly!!!!!

Pros: Get the job done as they promise.

Cons: No cons....

.

okay so i had a quote from them in hand and they gave me a wrong price when i showed them THEIR QUote they quickly took back what they said. The were VERY rude to me and not helpful....i spent ALOT of money there and felt like the could care less if I left happy or not. My advice double check ALL prices and REALLY look at your quote to make sure your not getting a bum deal....or just find a diff place to go ...which i think will be a better choice.

1
★★☆☆☆

okay so i had a quote from them in hand and they gave me a wrong price when i showed them THEIR QUote they quickly took back what they said. The were VERY rude to me and not helpful....i spent ALOT of money there and felt like the could care less if I left happy or not. My advice double check ALL prices and REALLY look at your quote to make sure your not getting a bum deal....or just find a diff place to go ...which i think will be a better choice.

Pros: in west hollywod

Cons: look at review

.

What a great place! They take you on a first come first serve basis, I went in the middle of the day to get my brakes checked, got right in and had an answer within half an hour. I will never go anywhere else again!

2
★★★★★

What a great place! They take you on a first come first serve basis, I went in the middle of the day to get my brakes checked, got right in and had an answer within half an hour. I will never go anywhere else again!

Pros: free candy!

.

I will never go anywhere else again. That place is great!

2
★★★★★

I will never go anywhere else again. That place is great!

.

I WAS A FIRST TIME CUSTOMER AT ONE STOP. I LOVED THE HONESTY AND THEY WERE 50% LESS EXPENSIVE THAN THE DEALER!!!! I WILL TELL ALL MY FRIENDS AND FAMILY . GREAT WITH CUSTOMERS AND FREE CHOCOLATE TOO!!!!

2
★★★★★

I WAS A FIRST TIME CUSTOMER AT ONE STOP. I LOVED THE HONESTY AND THEY WERE 50% LESS EXPENSIVE THAN THE DEALER!!!! I WILL TELL ALL MY FRIENDS AND FAMILY . GREAT WITH CUSTOMERS AND FREE CHOCOLATE TOO!!!!

 

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