Post Offices, Printing Related Services, Notaries, Courier Services, Mailing Services
overnight shipping, printing, digital printing, mailboxes, packaging, copies, packing, shipping, notary public, moving boxes
The UPS Store® offers retail shipping, postal and business service centers. The UPS Store comprises more than 4,300 independently owned locations, with convenient and value-added business services. -- mailboxes, packaging, copies, shipping, printing, notary public, digital printing, moving boxes, packing, overnight shipping
Wanted to mail a package via UPS and bill to a client. Looked up UPS on information and found the closest and walked in. The first woman I spoke to said they do not mail packages there, unless I had a computer-printed label on a sealed package. I said that is ridiculous, this is a UPS store and there are labels on the front counter. She said we get a lot of complaints and I should call to complain.
I called the UPS 800 number and was told that yes, that particular store had packaging supplies and shipping documents, and that I could put another person's account number on the label.
I went back in and relayed this information to a second woman. She said "we have labels, this is our label" and threw a completely blank stick-on label towards me. I told her the 800 number had said they could do this and she said "How do we know that you have permission to use that account number? How do we know we're going to get paid?" I asked her for the supervisor's name and she said she is the supervisor. I asked for HER supervisor's name and she said it is the owner, and they are not allowed to give out that information. I told her any legitimate business provides the name of its manager or owner to customers. She said she didn't appreciate my slandering comments and implying that this business is sleazy or something. She said that if I call Corporate and refer to store number 3689 they will know who the owner is, I don't need to know. I asked for her name and she said "Jen" and I said I suppose you won't give me your last name and she said "I'm not going to give you personal information, I don't want you looking up my address so you can stalk me".
Incidentally, I called The UPS Store 800 number and reported this to a lukewarm reception, and was told the franchise agreement does not require an owner to give out his name, and I wouldn't be called.
And that's what BROWN did for ME!!!
Posted 10/21/09 | Report Abuse
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I shipped two packages, one from this store and one from another nearby UPS store. Identical packages, identical contents, to the same address, just a few weeks apart. This UPS Store charged me over 50% more for the identical shipment ($23.65 versus $15.58) and did not provide me any tracking information. When I checked the shipping costs on ups.com, I found that they indeed overcharged me. When I went back to the store to get tracking information and asked about the price difference, all I received was a lot of static about how it was probably fuel surcharges...which are itemized separately on ups.com and amount to about 90 cents. Steer clear of this UPS Store and go to the one on Showers Drive instead.
Posted 08/12/08 | Report Abuse
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Convenient location on Main street in downtown Los Altos. They accept your packages and get it to where you want it to go. Just as you would expect. Now what can brown do for you?
Posted 01/22/07 | Report Abuse
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The Mailboxes Etc. provides more than just mailing services. They provide copies, notary services, mailer supplies and much more. Their prices are more than at retail stores but the convenience is great.
Posted 05/11/06 | Report Abuse
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