Gilian's Watch & Jewelry

★★★★★
38.5944 -121.401
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916-489-2298

1620 Fulton Ave

Sacramento, CA

95825

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About Gilian's Watch & Jewelry

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Personal Services

Personal Services
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Reviews 1 - 18 of 18.
.

What can I say but total satisfaction. Having been a Rolex owner for the past 30 years. Rolex service (RSC) fee has gone from $125+ to $1100 for my submariner watch. I've used different so called watch makers around town to service mine, my wife's and daughters' watches in the past. Either they screwed up with the polishing or marks on the case backs as the results of not using correct Rolex tools, etc ... Worst, one even stole a link out of my TT ss/18K Rolex submariner.
Gilian has been a God-sent. Very low service price. My watches came like it was new.... and he uses genuine Rolex parts. The guy is honest and friendly. He even adjust the bracelet for my neighbour without charging a fee. The other guy wanted to charge $30.00 for doing so.

5
★★★★★

What can I say but total satisfaction. Having been a Rolex owner for the past 30 years. Rolex service (RSC) fee has gone from $125+ to $1100 for my submariner watch. I've used different so called watch makers around town to service mine, my wife's and daughters' watches in the past. Either they screwed up with the polishing or marks on the case backs as the results of not using correct Rolex tools, etc ... Worst, one even stole a link out of my TT ss/18K Rolex submariner.
Gilian has been a God-sent. Very low service price. My watches came like it was new.... and he uses genuine Rolex parts. The guy is honest and friendly. He even adjust the bracelet for my neighbour without charging a fee. The other guy wanted to charge $30.00 for doing so.

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.

I received upon my father's passing, his 35 years old Rolex. It was his "daily wearer" all those years, and looked it. It gained about 30 seconds a day, so it needed a tune up.

"Official" Rolex repair center in Dallas, TX refused to service the watch, even though it was running, because "discoloration on the dial indicates water damage". The Rolex jeweler in a "major Sacramento area mall" suggested Gilian's, since he'd heard great things about them. My concern was that I wanted only genuine Rolex parts. That's all Gilian's will use.

The watch needed a new crystal, band repair, case tube (the threaded part the crown screws into), and crown. The dial needed replacement, because of the above mentioned discoloration.

Here's where it gets interesting. The watch is a very rare model 1630, and was only made for three years in the mid 70's. No replacement bands available. No replacement dials available.

Gilian said he could repair the 4 bad gold links on the band, and send the dial out for refurbish.

Got the watch back in two weeks as promised, and could not be HAPPIER! Dad's old Rolex looks brand new, and now gains less than a second a day (I believe factory specs are +/- 6 seconds a day, so very pleased!!). From what I've read, this kind of accuracy is actually pretty rare, so I guess I got lucky (there are 186,400 seconds in a day after all).

If you know exactly where to look, and look very closely, you can see where the band was repaired (on the underside so you cannot tell when worn). The dial looks brand new.

It was expensive, but well worth it. I will treasure this watch, and one day pass it to my son.

5
★★★★★

I received upon my father's passing, his 35 years old Rolex. It was his "daily wearer" all those years, and looked it. It gained about 30 seconds a day, so it needed a tune up.

"Official" Rolex repair center in Dallas, TX refused to service the watch, even though it was running, because "discoloration on the dial indicates water damage". The Rolex jeweler in a "major Sacramento area mall" suggested Gilian's, since he'd heard great things about them. My concern was that I wanted only genuine Rolex parts. That's all Gilian's will use.

The watch needed a new crystal, band repair, case tube (the threaded part the crown screws into), and crown. The dial needed replacement, because of the above mentioned discoloration.

Here's where it gets interesting. The watch is a very rare model 1630, and was only made for three years in the mid 70's. No replacement bands available. No replacement dials available.

Gilian said he could repair the 4 bad gold links on the band, and send the dial out for refurbish.

Got the watch back in two weeks as promised, and could not be HAPPIER! Dad's old Rolex looks brand new, and now gains less than a second a day (I believe factory specs are +/- 6 seconds a day, so very pleased!!). From what I've read, this kind of accuracy is actually pretty rare, so I guess I got lucky (there are 186,400 seconds in a day after all).

If you know exactly where to look, and look very closely, you can see where the band was repaired (on the underside so you cannot tell when worn). The dial looks brand new.

It was expensive, but well worth it. I will treasure this watch, and one day pass it to my son.

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.

A+++ all the way. My husband took my rolex for repair, and they did a beautiful job. Fast service and beautiful work.. Thank you

5
★★★★★

A+++ all the way. My husband took my rolex for repair, and they did a beautiful job. Fast service and beautiful work.. Thank you

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.

I don't know what shop the last two reviewers went to, Gilian's was very polite and professional, very helpful. Would highly recommend. Came in for an appraisal, they were very knowledgeable, did not charge me.

5
★★★★★

I don't know what shop the last two reviewers went to, Gilian's was very polite and professional, very helpful. Would highly recommend. Came in for an appraisal, they were very knowledgeable, did not charge me.

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.

I went to this place after readiing all the great reviews online. I figured if they have many Rolex owner's making happy reviews they could handle fixing my vintage Seiko. Boy was I wrong.
I dropped my watch off on a Weds. and was told they would try and fix it that day or the following day. I called the next day and was told it wasn't even looked at yet and they would call when they were done checking it out. The lady was very rude that I checked in on the watch BTW. I got a call a little later with a price of $65 for a movement service. I tell them to go ahead and do it. I call back Friday and I'm told it's not done yet and I'm looking at another week at least and they can't give an exact date and acted again like I shouldn't be calling them like I'm putting them out calling or something. I call back again and just tell them I want my watch back since they don't communicate well and can't give a date. I get told the watch will be repaired that night and be ready for pickup Saturday at noon. I go to pick up the watch Saturday and I'm told it wasn't fixed and I need a part they cannot locate...What?!? I'm also told by the guy I'm impatient after I complained because they can't meet times THEY told me originally.
I'm baffled. They told me same day or next and it only needed a service not a part.
Bottom line is they make promises they can't deliver and then get mad at the customer when you hold them to the fire. They don't communicate at all.
I took it to them for a diagnosis and they said it needed a service not a part replacement then all of a sudden it needs a part.
Oh yeah the watch actually worked when I dropped it off but the minute hand couldn't be adjusted. Now it doesn't work at all.
If these people can't fix a simple Seiko watch I'd hate to see what they do to a Rolex.

1
★☆☆☆☆

I went to this place after readiing all the great reviews online. I figured if they have many Rolex owner's making happy reviews they could handle fixing my vintage Seiko. Boy was I wrong.
I dropped my watch off on a Weds. and was told they would try and fix it that day or the following day. I called the next day and was told it wasn't even looked at yet and they would call when they were done checking it out. The lady was very rude that I checked in on the watch BTW. I got a call a little later with a price of $65 for a movement service. I tell them to go ahead and do it. I call back Friday and I'm told it's not done yet and I'm looking at another week at least and they can't give an exact date and acted again like I shouldn't be calling them like I'm putting them out calling or something. I call back again and just tell them I want my watch back since they don't communicate well and can't give a date. I get told the watch will be repaired that night and be ready for pickup Saturday at noon. I go to pick up the watch Saturday and I'm told it wasn't fixed and I need a part they cannot locate...What?!? I'm also told by the guy I'm impatient after I complained because they can't meet times THEY told me originally.
I'm baffled. They told me same day or next and it only needed a service not a part.
Bottom line is they make promises they can't deliver and then get mad at the customer when you hold them to the fire. They don't communicate at all.
I took it to them for a diagnosis and they said it needed a service not a part replacement then all of a sudden it needs a part.
Oh yeah the watch actually worked when I dropped it off but the minute hand couldn't be adjusted. Now it doesn't work at all.
If these people can't fix a simple Seiko watch I'd hate to see what they do to a Rolex.

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.

Bought a Rolex off craigslist and had Mr. Gilian check it out for authenticity before I paid the seller. He did this for free. He even adjusted the band. I'll be back!

5
★★★★★

Bought a Rolex off craigslist and had Mr. Gilian check it out for authenticity before I paid the seller. He did this for free. He even adjusted the band. I'll be back!

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.

Drove from Reno to have a Rolex/Tudor watch repaired. They are the BEST. Lots of knowledge ,honest and fast. Ordered parts from Rolex and had the watch done the next day. WOW!!! LW

5
★★★★★

Drove from Reno to have a Rolex/Tudor watch repaired. They are the BEST. Lots of knowledge ,honest and fast. Ordered parts from Rolex and had the watch done the next day. WOW!!! LW

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.

They did a great job fixing my Rolex. I damaged the crown and could not turn it to adjust. i brought it in and it was ready in under two days.

It looked brand new. I even had to check the serial numbers to make sure it was the same watch.

Highly recommended!

5
★★★★★

They did a great job fixing my Rolex. I damaged the crown and could not turn it to adjust. i brought it in and it was ready in under two days.

It looked brand new. I even had to check the serial numbers to make sure it was the same watch.

Highly recommended!

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.

I tried looking up on-line where to get my rolex fixed. I ran across several local reviews for Gilian's. I took my watch to them and 450 bucks seemed like a good deal to me, so I left it with them to get it working again. I went back a week later and I couldn't believe it was the same watch. I found myself talking with these guys for about an hour, they are friendly and funny. Thanks for your service, and I will be back.

5
★★★★★

I tried looking up on-line where to get my rolex fixed. I ran across several local reviews for Gilian's. I took my watch to them and 450 bucks seemed like a good deal to me, so I left it with them to get it working again. I went back a week later and I couldn't believe it was the same watch. I found myself talking with these guys for about an hour, they are friendly and funny. Thanks for your service, and I will be back.

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.

The owner of this watch sales and repair facility showed complete knowledge of my 50 plus year old Rolex datejust. I entered the store and showed him my watch and described the symtoms of why the watch was not operational. Mr. Gilian dove into my watch, told me why it was not working and corrected it for me. His knowledge of the time piece was greatly appreciated. I drove from Carson City Nv solely based on prior reviews to see if he could correct the situation. Well he did. I asked how much his services were for fixing my watch and to my suprise he stated nothing. If I ever need anything time piece wise, I will gladly drive the 145 miles and purchase from this establishment. Mr. Gilian defines customer service and sets an example unparralled in his field. Thank You again, Chuck B.

5
★★★★★

The owner of this watch sales and repair facility showed complete knowledge of my 50 plus year old Rolex datejust. I entered the store and showed him my watch and described the symtoms of why the watch was not operational. Mr. Gilian dove into my watch, told me why it was not working and corrected it for me. His knowledge of the time piece was greatly appreciated. I drove from Carson City Nv solely based on prior reviews to see if he could correct the situation. Well he did. I asked how much his services were for fixing my watch and to my suprise he stated nothing. If I ever need anything time piece wise, I will gladly drive the 145 miles and purchase from this establishment. Mr. Gilian defines customer service and sets an example unparralled in his field. Thank You again, Chuck B.

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I went in to Gillian's because my late Grandfather's watch wasn't working and I needed it re-sized. He told me I needed to wear it and it would keep time (automatic watch) and took out the bands to resize it. When I asked how much I owed he said not to worry about it. I'd go back in a second for anything else watch related!

5
★★★★★

I went in to Gillian's because my late Grandfather's watch wasn't working and I needed it re-sized. He told me I needed to wear it and it would keep time (automatic watch) and took out the bands to resize it. When I asked how much I owed he said not to worry about it. I'd go back in a second for anything else watch related!

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.

I thought that service was completely a thing of the past. Not where I just took my $12,000 Rolex to be repaired. Mr. Gilian, the owner was fantastic. My watch is running again perfectly, and looks like the day I bought it. His price was very resonable and he took less than a week to get it done.

5
★★★★★

I thought that service was completely a thing of the past. Not where I just took my $12,000 Rolex to be repaired. Mr. Gilian, the owner was fantastic. My watch is running again perfectly, and looks like the day I bought it. His price was very resonable and he took less than a week to get it done.

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.

My husband and I got our Rolexes about five years ago from Devon's. Last year my husband's watch stem failed and he sent it in for service through Devon's--six weeks later and just over $600. service later, it was still running fast. I googled "rolex repair sacramento", read the review and told him to go to Gilian's. They were fantastic! Immediately determined it was magnetized and they demagnetized it right on the spot! It's run great ever since. Last Saturday, my Rolex stopped working for the 3rd time this month. I took it to Gillian's, explained that if I shook it, it would start again, and MAGIC, he opened it up, reset a loose screw and sent us on my way--NO CHARGE. We've never had such great, knowledgeable and friendly service...
"

5
★★★★★

My husband and I got our Rolexes about five years ago from Devon's. Last year my husband's watch stem failed and he sent it in for service through Devon's--six weeks later and just over $600. service later, it was still running fast. I googled "rolex repair sacramento", read the review and told him to go to Gilian's. They were fantastic! Immediately determined it was magnetized and they demagnetized it right on the spot! It's run great ever since. Last Saturday, my Rolex stopped working for the 3rd time this month. I took it to Gillian's, explained that if I shook it, it would start again, and MAGIC, he opened it up, reset a loose screw and sent us on my way--NO CHARGE. We've never had such great, knowledgeable and friendly service...
"

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.

I took my Rolex watch (only 5 years old) to a "chain store" specialing in Rolex Repair. I was told it would cost $650.00 to repair. I was also told that it needed to be cleaned, and several parts were necessary to make it work again. They would not tell me what parts were needed unless I paid them $75.00. I went a few blocks down the street to Gilian's Watch & Jewelry Service. The owner opened my watch and found a screw that had come loose, put in back in place and would not take ONE PENNY for repairing my watch. I was so mad at the previous store I went to, but Gilian's told me to look on the bright side..... you just saved $650.00

5
★★★★★

I took my Rolex watch (only 5 years old) to a "chain store" specialing in Rolex Repair. I was told it would cost $650.00 to repair. I was also told that it needed to be cleaned, and several parts were necessary to make it work again. They would not tell me what parts were needed unless I paid them $75.00. I went a few blocks down the street to Gilian's Watch & Jewelry Service. The owner opened my watch and found a screw that had come loose, put in back in place and would not take ONE PENNY for repairing my watch. I was so mad at the previous store I went to, but Gilian's told me to look on the bright side..... you just saved $650.00

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.

After several attempts to repair my Rolex in the Sacramento area, Gilian's is where I should have gone in the first place. Not only do they stock original parts, my watch runs better than the day I bought it. I feel really at ease with Mr. Gilians knowelege of my watch. I expected to pay far more for my repair than I was charged. My watch is like brand new again.

5
★★★★★

After several attempts to repair my Rolex in the Sacramento area, Gilian's is where I should have gone in the first place. Not only do they stock original parts, my watch runs better than the day I bought it. I feel really at ease with Mr. Gilians knowelege of my watch. I expected to pay far more for my repair than I was charged. My watch is like brand new again.

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After a local jeweler broke my antique watch face, I took it into Gilians for repair. They were professioanl an confident. I would take any antique into this establishment. The fees were reaonable and the service was done exactly as they said it would be.

5
★★★★★

After a local jeweler broke my antique watch face, I took it into Gilians for repair. They were professioanl an confident. I would take any antique into this establishment. The fees were reaonable and the service was done exactly as they said it would be.

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Latest reviews from Citysearch.

.

My Rolex watch just stopped working one day. I have a few other watches so I just put it in a drawer and forgot about it. My wife wanted to get me a new Rolex for my 50th birthday . We both went to look at new Rolexs and were shocked to find out how much one would cost. We talked to the salesperson about getting mine repaired and we were directed to a local repair shop, Gilian's Watch & Jewelry Service. I called first and they seemed like they were knowledgeable about my watch and gave me a ballpark figure for repair over the phone. When I took my watch in for them to look at it, I was given the exact same price to repair and they would make it look look like new for no additional cost. About a week later when I went to pick it up I was shocked again, my watch was as clean and beautiful as a brand new one. The only bad thing about it is, my wife has still not bought me anything for my birthday. This place is excellent.

5
★★★★★

My Rolex watch just stopped working one day. I have a few other watches so I just put it in a drawer and forgot about it. My wife wanted to get me a new Rolex for my 50th birthday . We both went to look at new Rolexs and were shocked to find out how much one would cost. We talked to the salesperson about getting mine repaired and we were directed to a local repair shop, Gilian's Watch & Jewelry Service. I called first and they seemed like they were knowledgeable about my watch and gave me a ballpark figure for repair over the phone. When I took my watch in for them to look at it, I was given the exact same price to repair and they would make it look look like new for no additional cost. About a week later when I went to pick it up I was shocked again, my watch was as clean and beautiful as a brand new one. The only bad thing about it is, my wife has still not bought me anything for my birthday. This place is excellent.

.

I needed to get a stone replaced and my ring sized..I should have trusted my gut and taken it in for a second opinion, but hoped for the best. It was inexpensive, but the work was horrible. My stones weren't aligned right , the band's shape was odd (small...then big) and my engravement was blemished. On top of that, I asked for a size 5 1/2 and it won't fit the correct finger. I now have to wear the ring on my right hand signifying that I'm engaged (Im NOT). HORRIBLE craftsmenship and I'm sorry I wasted my time here.

1
★☆☆☆☆

I needed to get a stone replaced and my ring sized..I should have trusted my gut and taken it in for a second opinion, but hoped for the best. It was inexpensive, but the work was horrible. My stones weren't aligned right , the band's shape was odd (small...then big) and my engravement was blemished. On top of that, I asked for a size 5 1/2 and it won't fit the correct finger. I now have to wear the ring on my right hand signifying that I'm engaged (Im NOT). HORRIBLE craftsmenship and I'm sorry I wasted my time here.

Pros: cheap??

Cons: unprofessional craftsmenship, lack of experience

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