Appliance Parts Center

★★★★☆
  • 7360 Auburn Blvd 1

    Citrus Heights, CA 95610

    Map & Directions
  • 916-729-3117

Shopping

Shopping
More choices in Citrus Heights:
Resultset_next

Lehi Builders

6313 Trenton way Citrus Heights, CA

Resultset_next

Golden State Equipment Repair

PO Box 2290 Carmichael, CA

3.5 2
Hi! Sign in to let us know how Appliance Parts Center was?
Write a Review
.

Today (11/26/12), while at work, my fiance texted me saying that the the timer on the dryer had broke. I had known this to be an issue in my model. After some internet research, I found the part number and checked the prices online. My fiance wished the dryer to be fixed today and I obliged by calling The Appliance Parts Center. I explained my situation and asked if the part was in stock. I was rewarded with a rude demand for the part number. After confirmation that the part was in stock, I placed the part on hold under my fiance's name. When my fiance went to pick up the part, she entered the store, made eye contact with the gentlemen behind the counter where no acknowledgment of her existence was made. After some time, another gentlemen walked by and asked if she had been helped; he completed the transaction. After I got home, I discover that it was not the timer on my dryer, but the knob had broken; I simply swapped it with the buzzer knob. I then called Appliance Parts Center and explained the situation and inquired about returning. Again, I was greeted with rudeness and disdain; they said all sales were final and that it was posted in the store. I mentioned that this part was never taken out of the box and I was happy to repay a stocking fee. Again, the rude comments that I should have known better and that their policy is no returns. I mentioned that this is no where on their website, nor was it mentioned in our phone conversation when I put it on hold. It is this type of rude, unwavering service that causes small businesses to fail. I should have saved the $30 difference and bought the part online. Appliance Parts Center will NEVER EVER receive my business and I will tell everyone of my experience. I would have given it a lower score if I could.

1
★☆☆☆☆

Today (11/26/12), while at work, my fiance texted me saying that the the timer on the dryer had broke. I had known this to be an issue in my model. After some internet research, I found the part number and checked the prices online. My fiance wished the dryer to be fixed today and I obliged by calling The Appliance Parts Center. I explained my situation and asked if the part was in stock. I was rewarded with a rude demand for the part number. After confirmation that the part was in stock, I placed the part on hold under my fiance's name. When my fiance went to pick up the part, she entered the store, made eye contact with the gentlemen behind the counter where no acknowledgment of her existence was made. After some time, another gentlemen walked by and asked if she had been helped; he completed the transaction. After I got home, I discover that it was not the timer on my dryer, but the knob had broken; I simply swapped it with the buzzer knob. I then called Appliance Parts Center and explained the situation and inquired about returning. Again, I was greeted with rudeness and disdain; they said all sales were final and that it was posted in the store. I mentioned that this part was never taken out of the box and I was happy to repay a stocking fee. Again, the rude comments that I should have known better and that their policy is no returns. I mentioned that this is no where on their website, nor was it mentioned in our phone conversation when I put it on hold. It is this type of rude, unwavering service that causes small businesses to fail. I should have saved the $30 difference and bought the part online. Appliance Parts Center will NEVER EVER receive my business and I will tell everyone of my experience. I would have given it a lower score if I could.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Scott was so helpful. He actually taught us how to take apart our dryer, replace parts & fix it ourselves, right in the store! Awesome!

3
★★★★★

Scott was so helpful. He actually taught us how to take apart our dryer, replace parts & fix it ourselves, right in the store! Awesome!

More about Appliance Parts Center

New original equipment and factory parts for most major brands of appliances: washers, dryers, cook tops, heating, refrigerators, dishwashers, ranges, ovens, freezers, trash compactors, furnaces, air conditioning, and air filters (standard & custom, allergy, & electrostatic)

Articles and Advice

 

Wait, you're the expert.

If you've been to or used Appliance Parts Center, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review