Q-Zar At Entertainment Zone

★★☆☆☆
  • 2295 Willow Pass Rd

    Concord, CA 94520

    Map & Directions
  • 925-521-9663

About Q-Zar At Entertainment Zone

Hours
Sun 10am-10pm, Mon-Thu 12pm-10pm, Fri 12pm-12am, Sat 10am-12am

Personal Services

Personal Services
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2.4 5
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I'm 10-years-old and went there for a party and the staff said there was a "no running" rule. I attempted to follow this, but as the game went on, I got shot and tried to run back to base. A staff member yelled at me, threatening me by saying that I was close to being kicked out. I went there expecting fun, but didn't find it.

2
★★☆☆☆

I'm 10-years-old and went there for a party and the staff said there was a "no running" rule. I attempted to follow this, but as the game went on, I got shot and tried to run back to base. A staff member yelled at me, threatening me by saying that I was close to being kicked out. I went there expecting fun, but didn't find it.

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I went here for a party, everybody was so thrilled to get to go and raved about how much fun it was. You can say i had high expectations about the place. None of those expectations were met. The staff were extremely rude about the game and refused to put my whole party on the same team and gave us dirty looks the whole time. Also they should have observed more carefully who they were putting in that round. They Put several teenagers who had played many many times before with small children who had never played on opposite teams. They constantly threated to kick us out for not having both hands on the gun with the exact fingers in the correct place and just wouldn't stop pestering any body about these pointless details. The pestering ruined the experience. They should get new staff a cleaner bathroom that doesn't smell of weed and cleaner facilities.

2
★★☆☆☆

I went here for a party, everybody was so thrilled to get to go and raved about how much fun it was. You can say i had high expectations about the place. None of those expectations were met. The staff were extremely rude about the game and refused to put my whole party on the same team and gave us dirty looks the whole time. Also they should have observed more carefully who they were putting in that round. They Put several teenagers who had played many many times before with small children who had never played on opposite teams. They constantly threated to kick us out for not having both hands on the gun with the exact fingers in the correct place and just wouldn't stop pestering any body about these pointless details. The pestering ruined the experience. They should get new staff a cleaner bathroom that doesn't smell of weed and cleaner facilities.

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2 out of 2 people found this review helpful.

.

i love this place, they do great birthday parties. ive had all three of my kids parties here for two years not. the staff is helpful and they try not to let the older kids play with the younger kids when ever they can. saturday and sunday mornings are the best if you have kids 13 and younger. ask them if you can go inside and see the play area before you play its great.

4
★★★★☆

i love this place, they do great birthday parties. ive had all three of my kids parties here for two years not. the staff is helpful and they try not to let the older kids play with the younger kids when ever they can. saturday and sunday mornings are the best if you have kids 13 and younger. ask them if you can go inside and see the play area before you play its great.

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0 out of 1 people found this review helpful.

.

The Concord Qzar (aka The Entertainment Zone ) on 2295 Willow Pass Rd in Concord CA has one of the most hostile and rude staff I've ever encountered at any business establishment. I had such a horrible experience going there that I wanted to share this with you.

If you want to just have a good time, go someplace else. The staff there are so rude that it you'll walk away shaking from the experience. They have no concept of customer service and enjoy talking down to their customers. They seemed rather annoyed having to walk out of their back office just to ring me up for a game.

I arrived at 6pm on Wednesday 7/11/2007, and business was slow. I was finally playing a game after waiting for over an hour and a half to play. It was only a 2 on 2 game consisting of myself and a few regulars. Less then 2 minutes into the game, the manager Trisha (a large older woman who seemed to treated me rudely at the front counter earlier) approached me and told me "you're done- get out of the game". She claimed I was cheating by not holding my phaser properly. I was holding the phaser with two hands, holding each phaser grip with the palm of each hand. Apparently this wasn't good enough for Trisha. She claimed that because my thumb and index finger were not making contact around the front grip of the phaser, that I was in violation and that I was being pulled from the game! Has anyone ever heard of this? She wasn't professional or calm. She was shouting at me rather violently, aggressively posturing herself uncomfortably close to me.

I politely protested, as I did not know that my finger and thumb had to be touching during the entire length of the game. She reluctantly allowed me to play, after drilling me out for allegedly ignoring the nonexistent PA announcement about keeping your thumb and index finger touching for the entire game. Obviously she was singling me out. I had no idea why, but I continued to play. This time I played very carefully, making sure to do absolutely nothing that can be construed as breaking any sort of rule.

Well less then 3 minutes later she told me that I'm being kicked out because my trigger finger moved off the trigger during a dodge and this constituted cheating! Has anyone ever heard of anything so absurd? My finger can't leave the trigger during a game?

Clearly i was singled out. Maybe it was my feminine side. Maybe it was the management not wanting an adult player there. I don't know.
Trisha told me to leave arena and so i did so without making a scene, mostly in shock and disbelief. In the lobby I asked one of the other employees what just happened and why. I directed the question at him, not wanting to talk to Trisha again. But he didn't get it, and he summed Trisha, who began yelling at me saying "i explained it to you three times", and then she just started shouting at me. She kept saying the same line over and over again and wouldn't let me get a word in. "YOU HAVE TO KEEP YOUR FINGER ON THE TRIGGER, NOT PARALLEL TO THE GUN". Then i walked over to the rules sign over by the staging area entrance, which made no reference to such anal rules. I pulled out my cell phone to take a picture, and she told me to leave and not come back.

The entire time my demeanor was very mellow and professional, but persistent in trying to figure out why she was singling me out. I didn't care about the rule she was using to kick me out of the game. I wanted to know why I was being treated like this. I politely questioned if it was me, or if the regulars didn't want me there, but she wouldn't hear any of it. She told me to leave, and then on the way out she told me not to ever come back.

The Entertainment Zone isn't. It's a shame to see a rude sociopathic staff completely ruin what could be a good entertainment establishment. Perhaps they're disgruntled? Perhaps they've worked there so long that they think it's normal to treat their customers like this. The type of hostile attitude I saw there among the staff are signs of poor or non-existent management and complacent employees who are self-justified and even empowered talking down to others. I'm absolutely certain of is that I'm not their only victim. I'm sure the enjoy treating their customers like this.

Unless you enjoy being yelled at talked down to by an immature staff, I suggest you avoid this establishment. If you want to play lasertag, try visiting the Scandia fun center in Fairfield that uses state-of-the-art Lasertron gear, or the LaserQuest in Mountain View. Both establishments have a friendlier staff who actually want your business. I am not affiliated with either of those establishments. I'm just a person who loves to play lasertag.

-Ziggy Tomcich

1
★☆☆☆☆

The Concord Qzar (aka The Entertainment Zone ) on 2295 Willow Pass Rd in Concord CA has one of the most hostile and rude staff I've ever encountered at any business establishment. I had such a horrible experience going there that I wanted to share this with you.

If you want to just have a good time, go someplace else. The staff there are so rude that it you'll walk away shaking from the experience. They have no concept of customer service and enjoy talking down to their customers. They seemed rather annoyed having to walk out of their back office just to ring me up for a game.

I arrived at 6pm on Wednesday 7/11/2007, and business was slow. I was finally playing a game after waiting for over an hour and a half to play. It was only a 2 on 2 game consisting of myself and a few regulars. Less then 2 minutes into the game, the manager Trisha (a large older woman who seemed to treated me rudely at the front counter earlier) approached me and told me "you're done- get out of the game". She claimed I was cheating by not holding my phaser properly. I was holding the phaser with two hands, holding each phaser grip with the palm of each hand. Apparently this wasn't good enough for Trisha. She claimed that because my thumb and index finger were not making contact around the front grip of the phaser, that I was in violation and that I was being pulled from the game! Has anyone ever heard of this? She wasn't professional or calm. She was shouting at me rather violently, aggressively posturing herself uncomfortably close to me.

I politely protested, as I did not know that my finger and thumb had to be touching during the entire length of the game. She reluctantly allowed me to play, after drilling me out for allegedly ignoring the nonexistent PA announcement about keeping your thumb and index finger touching for the entire game. Obviously she was singling me out. I had no idea why, but I continued to play. This time I played very carefully, making sure to do absolutely nothing that can be construed as breaking any sort of rule.

Well less then 3 minutes later she told me that I'm being kicked out because my trigger finger moved off the trigger during a dodge and this constituted cheating! Has anyone ever heard of anything so absurd? My finger can't leave the trigger during a game?

Clearly i was singled out. Maybe it was my feminine side. Maybe it was the management not wanting an adult player there. I don't know.
Trisha told me to leave arena and so i did so without making a scene, mostly in shock and disbelief. In the lobby I asked one of the other employees what just happened and why. I directed the question at him, not wanting to talk to Trisha again. But he didn't get it, and he summed Trisha, who began yelling at me saying "i explained it to you three times", and then she just started shouting at me. She kept saying the same line over and over again and wouldn't let me get a word in. "YOU HAVE TO KEEP YOUR FINGER ON THE TRIGGER, NOT PARALLEL TO THE GUN". Then i walked over to the rules sign over by the staging area entrance, which made no reference to such anal rules. I pulled out my cell phone to take a picture, and she told me to leave and not come back.

The entire time my demeanor was very mellow and professional, but persistent in trying to figure out why she was singling me out. I didn't care about the rule she was using to kick me out of the game. I wanted to know why I was being treated like this. I politely questioned if it was me, or if the regulars didn't want me there, but she wouldn't hear any of it. She told me to leave, and then on the way out she told me not to ever come back.

The Entertainment Zone isn't. It's a shame to see a rude sociopathic staff completely ruin what could be a good entertainment establishment. Perhaps they're disgruntled? Perhaps they've worked there so long that they think it's normal to treat their customers like this. The type of hostile attitude I saw there among the staff are signs of poor or non-existent management and complacent employees who are self-justified and even empowered talking down to others. I'm absolutely certain of is that I'm not their only victim. I'm sure the enjoy treating their customers like this.

Unless you enjoy being yelled at talked down to by an immature staff, I suggest you avoid this establishment. If you want to play lasertag, try visiting the Scandia fun center in Fairfield that uses state-of-the-art Lasertron gear, or the LaserQuest in Mountain View. Both establishments have a friendlier staff who actually want your business. I am not affiliated with either of those establishments. I'm just a person who loves to play lasertag.

-Ziggy Tomcich

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I've gone here last summer for a birthday party for my coworkers son. I think laser tag is getting old and is geared towards younger children who can't play with paint ball guns. I personally think children playing with guns makes them want to use real guns or air guns later. Not a good thing to encourage. The place looked fun and they had video games too if laser tag gets boring.

3
★★★☆☆

I've gone here last summer for a birthday party for my coworkers son. I think laser tag is getting old and is geared towards younger children who can't play with paint ball guns. I personally think children playing with guns makes them want to use real guns or air guns later. Not a good thing to encourage. The place looked fun and they had video games too if laser tag gets boring.

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