Made In Japan

Made in japan in campbell charges 2.5 to 3 times their cost on parts to the customer, and regularly will charge what they think labor time is and not by any labor guide. At a recent service I was told that the parts were original equipment, but came to find out that they were NOT, and that the correct fluids were not used. As for fluids a "friction modifier" was used in my transmission and not the correct Honda fluid. The shop has outdated equipment and lifts, and has had vehicle fall off lifts, and also damaged by them. Honest Dave is a not honest at all. Please if you value service and your investment in your automobile DO NOT TAKE YOUR VEHICLE TO MADE IN JAPAN, that is now under bankruptcy!!!!!!!!!

We purchased a car from Made in Japan bought at auction and never smogged before selling it to us. We didn't find othis out until we received a call from them them about a month later.

Since they are an authorized smog station, we figured the logical thing to do was to have them smog the carand the issue would be resolved. But, they kept the car to for over 10 days, after promising that they would resolve the issue in a timely manner. They finally got the car to pass the smog inspection by rigging the vacuum hose system.

We found this out after the car continued to stall at idle. We took the car to a reputable mechanic and they found after testing the car that"they pulled a code #PO411, secondary air injection withincorrect flow." The reputable machanic noted that the secondary air injection system did not acheive a correct flowbecause they found "several broken vacuum hoses and a broken turbo recirculation valve" and they had to install a new valve among other issues that point to Made in Japan tampering with the car in an effort to pass a smog test.

The reputable mechanic noted that there was no way that these simple issues could be overlookedand that there was no intent to properly remedy the situation.

And on one phone conversation to inquire about the status of the car that the owner of Made In Japan mentioned that they were trying to "jimmy-jack" the car to get it to pass a smog test.

The reputable mechanic also noted that although the brake pads were new, that the rotors on the car were in very bad shape, and that we were sold a carfrom a mechanic/company that did not properly service the brake system.

We bought a vehicle from this company in good faiththinking that a mechanic would never sell us a product that was so dishonestly portrayed and serviced. We hope that no one considering purchasing a vehicle from Made in Japan will do so. We've learned the hard way!

I've taken my Celica here several times. While they are not the cheapest repair/service shop around for Toyotas, they are reliable, have always seemed to know what they are doing and I think they've been honest with me.

I took my car there in the morning to have an oil leak test done. They guy said that the Oil leak test would take 1 hour. Dropped the car off at 9.30am and did not receive a call all day. I called 4 times to get an update and they never called me back. I called at 5.30pm that night and they told me "we will have to take a look at it the morning" Wouldn't you call someone mid day to let them know that they are not going to have a car the next day????? Next day no call... I had to call yet again to get an up date at 1.30pm the following day. 14 hours for a one hour test seems a little extensive. I will never take my car there again or recommend that ANYONE go there. I am big on customer service not price. The completely lack customer service skills in my opinion. I called Dave at Auto Trend Diagnostics and he was able to help, inform and fix the problem the same day. Got a 25,000 mile warranty on the work to.!!!! DO NOT GOT TO THE CAMPBELL MADE IN JAPAN/MADE IN USE....BAD NEWS!!!!!

Very professional.
Clean Shop.
Member of BBB.
Friendly, helpful staff. Didn't try to push any extra service on me.
Additional locations in Sunnyvale and Morgan Hill.
Fit me in even though they were booked. Kept me updated on my car'ss progress.
Excellent service all around. They were very straightforward about any work estimates and details about the services they were doing.
Prices were very good, especially compared to dealership costs.

They've had a good reputation in the Bay Area for years. I recommend them
highly.