Tile Source

★☆☆☆☆
  • 951 Commercial St

    Palo Alto, CA 94303

    Map & Directions
  • 650-424-8672

About Tile Source

Home Construction & Remodeling

Home Construction & Remodeling
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I ordered a few samples so I would be sure of color as the tiles were pretty expensive. The salesgirl wrote an order and totaled it at the bottom with no shipping charges and no mention of shipping charges. When the samples arrived the store called me requesting an additional 50% for shipping + tax. I balked of course and the owner faxed me a work order where she altered the document - crossed out the total at the bottom and added in tax + shipping. She then charged my credit card (I guess she kept my card number) for the full amount - without any authorization from me (and I never received the tiles).

Anyway, reading the other reviews, it's obvious that this is a SCAM that they've got going so I'm glad I learned my lesson on the samples vs the full order. And the owner is clearly not a very astute business woman - she lost a customer over a shipping charge on samples and was pretty arrogant about it.

0
★☆☆☆☆

I ordered a few samples so I would be sure of color as the tiles were pretty expensive. The salesgirl wrote an order and totaled it at the bottom with no shipping charges and no mention of shipping charges. When the samples arrived the store called me requesting an additional 50% for shipping + tax. I balked of course and the owner faxed me a work order where she altered the document - crossed out the total at the bottom and added in tax + shipping. She then charged my credit card (I guess she kept my card number) for the full amount - without any authorization from me (and I never received the tiles).

Anyway, reading the other reviews, it's obvious that this is a SCAM that they've got going so I'm glad I learned my lesson on the samples vs the full order. And the owner is clearly not a very astute business woman - she lost a customer over a shipping charge on samples and was pretty arrogant about it.

.

I ordered a few samples so I would be sure of color as the tiles were pretty expensive. The salesgirl wrote an order and totaled it at the bottom with no shipping charges and no mention of shipping charges. When the samples arrived the store called me requesting an additional 50% for shipping + tax. I balked of course and the owner faxed me a work order where she altered the document - crossed out the total at the bottom and added in tax + shipping. As if that were my consent for shipping charges? Anyway, reading the other reviews, it's obvious that this is a SCAM that they've got going so I'm glad I learned my lesson on the samples vs the full order. And the owner is clearly not a very astute business woman - she lost a customer over a shipping charge on samples and was pretty arrogant about it. Guess she hasn't heard the old adage "a satisfied customer tells one person; a dissatisfied customer tells 10 people..." I'm going to report them to the better business bureau because it's obvious that these are not oversights. I think the intent is to deceive because most of us wouldn't buy tile from them if we knew the real price!

1
★☆☆☆☆

I ordered a few samples so I would be sure of color as the tiles were pretty expensive. The salesgirl wrote an order and totaled it at the bottom with no shipping charges and no mention of shipping charges. When the samples arrived the store called me requesting an additional 50% for shipping + tax. I balked of course and the owner faxed me a work order where she altered the document - crossed out the total at the bottom and added in tax + shipping. As if that were my consent for shipping charges? Anyway, reading the other reviews, it's obvious that this is a SCAM that they've got going so I'm glad I learned my lesson on the samples vs the full order. And the owner is clearly not a very astute business woman - she lost a customer over a shipping charge on samples and was pretty arrogant about it. Guess she hasn't heard the old adage "a satisfied customer tells one person; a dissatisfied customer tells 10 people..." I'm going to report them to the better business bureau because it's obvious that these are not oversights. I think the intent is to deceive because most of us wouldn't buy tile from them if we knew the real price!

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.

I ordered tiles from Tile Source, less than 1/2 pallet, some were being shipped from NYC. I requested shipping estimates in advance (FYI-MANY tile places include shipping in the tile price because they have good rates with shipping carriers) Any way, they NEVER notified me of the final shipping, even AFTER they charged my credit card. I'm still fighting with them on this - shipping was almost $900! I could have bought a plane ticket and they have YET to give me a copy of the shipping invoice that I am paying for, horrible follow up and customer service, if it's not in writing ANYTHING said verbally is not honored, or remember, how convenient, run, don't use them, find tile elsewhere.

Now I'm finding out how many other people have had very bad experiences with them....in this economy, you would think we would have better customer service.

1
★☆☆☆☆

I ordered tiles from Tile Source, less than 1/2 pallet, some were being shipped from NYC. I requested shipping estimates in advance (FYI-MANY tile places include shipping in the tile price because they have good rates with shipping carriers) Any way, they NEVER notified me of the final shipping, even AFTER they charged my credit card. I'm still fighting with them on this - shipping was almost $900! I could have bought a plane ticket and they have YET to give me a copy of the shipping invoice that I am paying for, horrible follow up and customer service, if it's not in writing ANYTHING said verbally is not honored, or remember, how convenient, run, don't use them, find tile elsewhere.

Now I'm finding out how many other people have had very bad experiences with them....in this economy, you would think we would have better customer service.

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