Cartronics

★★★☆☆

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Automotive

Automotive
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3.0 4
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I will say their work is usually very good and very clean, the customer service is horrible and my experience was not good at all. I bought and had installed 2 6x9s and a deck for about 900 the deck kept blowing out after they replaced it they tested my alternator and said it was bad so I had to buy a new one before they replaced the deck so I did. It immeaditly blew out again so they said something else was bad, another alternator. anyway this went on for about 8 more times over the course of 3 years since usually they take on average 5-6 hours 2 of which they're actually working on the car, and since I work mon - sat every time I came in I had to take a day off work, long story short it finally took the owner 10 minutes to look at the car and see that the fittings on the alternator were not rated for the power of the sub which they knew I had in there and had assured me that was not the problem they had also quoted me for at the beginning but never followed through. so today I finally got it fixed today having to buy the 3rd alternator and another 200$... thats 10-12 trips at an hour away in a classic car that gets 10 mpg and 80 hours of waiting and 1200 dollars to install a deck and some speakers do yourself a favor go somewhere else.

in all fairness the owner did a great job today it looks and sounds amazing at the cost of 200 of course but it would have been nice if the problem was identified a little sooner and the whole time it felt like they tried to put the blame on me.. its not my job to know mechanics or audio installation, why the &#$& do you think i took into to you guys, when someones paying you a grand to do something worth a few hundred it be nice not to be treated like an ^%$hole

2
★★☆☆☆

I will say their work is usually very good and very clean, the customer service is horrible and my experience was not good at all. I bought and had installed 2 6x9s and a deck for about 900 the deck kept blowing out after they replaced it they tested my alternator and said it was bad so I had to buy a new one before they replaced the deck so I did. It immeaditly blew out again so they said something else was bad, another alternator. anyway this went on for about 8 more times over the course of 3 years since usually they take on average 5-6 hours 2 of which they're actually working on the car, and since I work mon - sat every time I came in I had to take a day off work, long story short it finally took the owner 10 minutes to look at the car and see that the fittings on the alternator were not rated for the power of the sub which they knew I had in there and had assured me that was not the problem they had also quoted me for at the beginning but never followed through. so today I finally got it fixed today having to buy the 3rd alternator and another 200$... thats 10-12 trips at an hour away in a classic car that gets 10 mpg and 80 hours of waiting and 1200 dollars to install a deck and some speakers do yourself a favor go somewhere else.

in all fairness the owner did a great job today it looks and sounds amazing at the cost of 200 of course but it would have been nice if the problem was identified a little sooner and the whole time it felt like they tried to put the blame on me.. its not my job to know mechanics or audio installation, why the &#$& do you think i took into to you guys, when someones paying you a grand to do something worth a few hundred it be nice not to be treated like an ^%$hole

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.

In response to the previous comment, I think you may have us confused with a different shop. As an employee of Cartronics, I take any feedback in the highest regard. I searched for you in my records and do not show any purchases with the first name Ryan, last name beginning with an "S" and living where you live.
If I am mistaken, please come in so we can do whatever it takes to make it right for you. We warranty our labor for as long as you own your vehicle.
You say "...even tho it looks worse than when you brought it in." Did you bring us an application from a previous install from elsewhere. that you wanted repaired by us?

5
★★★★★

In response to the previous comment, I think you may have us confused with a different shop. As an employee of Cartronics, I take any feedback in the highest regard. I searched for you in my records and do not show any purchases with the first name Ryan, last name beginning with an "S" and living where you live.
If I am mistaken, please come in so we can do whatever it takes to make it right for you. We warranty our labor for as long as you own your vehicle.
You say "...even tho it looks worse than when you brought it in." Did you bring us an application from a previous install from elsewhere. that you wanted repaired by us?

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The are quick to sell you something or say that they need to up grade you. But when you come back to get something fixed so sorry the can't do anything for you even tho it looks worse then when you brought it in. So I would go some where else

1
★☆☆☆☆

The are quick to sell you something or say that they need to up grade you. But when you come back to get something fixed so sorry the can't do anything for you even tho it looks worse then when you brought it in. So I would go some where else

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.

We have found that Cartronics has a great selection of car stereos, amps, speakers, DVD monitors, GPS systems and many other items for your vehicle. They are reasonably priced on most items and you can find some at a good sale price. They are knowledgeable of their products and the installation there of.

4
★★★★☆

We have found that Cartronics has a great selection of car stereos, amps, speakers, DVD monitors, GPS systems and many other items for your vehicle. They are reasonably priced on most items and you can find some at a good sale price. They are knowledgeable of their products and the installation there of.

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