Greenhaven Cleaners

★☆☆☆☆

About Greenhaven Cleaners

Personal Services

Personal Services
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A week ago, my wife dropped my daughter's new Senior Ball dress off at Greenhaven Cleaners (GC) with instructions (on label) not to wash or dry clean garment, but only to "fluff" out the wrinkles. When my wife picked up the dress she noticed several dark stains on the front and back of the $200, beaded, tule dress that my daughter searched for several weeks to find. GC employee agreed to attempt to remove the stains; however, GC failed to remove all of them. My wife and I met with GC owner (at Paul's Cleaners) to explain that the original order was only to remove wrinkles since dress did not require cleaning, and that it was returned stained and some beads loose. As we informed GC owner of our dissatisfaction and possible compensation for damages to the dress, the owner's demeanor became rude and uncompromising as he walked away refusing to listen to our complaint. Senior Ball is a week away! Greenhaven Cleaners' poor customer service has ruined a once-in-a-lifetime special occasion!!

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★☆☆☆☆

A week ago, my wife dropped my daughter's new Senior Ball dress off at Greenhaven Cleaners (GC) with instructions (on label) not to wash or dry clean garment, but only to "fluff" out the wrinkles. When my wife picked up the dress she noticed several dark stains on the front and back of the $200, beaded, tule dress that my daughter searched for several weeks to find. GC employee agreed to attempt to remove the stains; however, GC failed to remove all of them. My wife and I met with GC owner (at Paul's Cleaners) to explain that the original order was only to remove wrinkles since dress did not require cleaning, and that it was returned stained and some beads loose. As we informed GC owner of our dissatisfaction and possible compensation for damages to the dress, the owner's demeanor became rude and uncompromising as he walked away refusing to listen to our complaint. Senior Ball is a week away! Greenhaven Cleaners' poor customer service has ruined a once-in-a-lifetime special occasion!!

Pros: location

Cons: owner lacks customer service

 

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