Mattress & Bed Superstore

★★★☆☆
  • 1362 Madonna Rd

    San Luis Obispo, CA 93405

    Map & Directions
  • 805-785-0197

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3.0 4
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The staff was ignorant and the owner yelled at me since I was amazed he never wanted to know the mistakes and lack of customer service his employees provided. I understand things break (when they are poorly made) but a little help would be nice.
They learned customer service from the top down. The mattress warranty is with the manufacturer so he thinks he is off the hook and nobody will care if he is ignorant. I have never had worse service by any one company in my life and havent submitted a complaint for anything in 5 years. Now I have read more bad reviews and the others had similar comments, including going to the BBB and the owner was ignorant to them. Worse run group I have ever dealt with - and the mattress is not worth the money - go elsewhere.

0
★☆☆☆☆

The staff was ignorant and the owner yelled at me since I was amazed he never wanted to know the mistakes and lack of customer service his employees provided. I understand things break (when they are poorly made) but a little help would be nice.
They learned customer service from the top down. The mattress warranty is with the manufacturer so he thinks he is off the hook and nobody will care if he is ignorant. I have never had worse service by any one company in my life and havent submitted a complaint for anything in 5 years. Now I have read more bad reviews and the others had similar comments, including going to the BBB and the owner was ignorant to them. Worse run group I have ever dealt with - and the mattress is not worth the money - go elsewhere.

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needed a bed for school , this store had large selection of beds and a very well trained and polite staff.
also was able to get my bed delivered the very same day! helped a great deal because i was only in town for two days before i had to go back to load up moving truck.
:)

2
★★★★★

needed a bed for school , this store had large selection of beds and a very well trained and polite staff.
also was able to get my bed delivered the very same day! helped a great deal because i was only in town for two days before i had to go back to load up moving truck.
:)

.

I have purchased numerous beds and mattresses over the last couple of years and have been very happy with the products and service each time

2
★★★★★

I have purchased numerous beds and mattresses over the last couple of years and have been very happy with the products and service each time

Pros: Helpful, Friendly people

Cons: small in stock selection

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I bought a Tempurpedic Mattress and "foundation" from this business. While the mattress is AWESOME! The foundation does not live up to tempurpedic expectations. When I called thinking they had made a mistake with the foundation they gave me the runaround. After the third call the manager proceeded to be extremely hostile and disrespectful. He even went as far as to call me a Kook that has no concept of reality. Avoid this business at all costs. After telling this story to a friend it turns out they have a friend who got the same type of customer service! How do places like this stay in business? Complaint filed with the Better Buisness. Ughh!

0
★☆☆☆☆

I bought a Tempurpedic Mattress and "foundation" from this business. While the mattress is AWESOME! The foundation does not live up to tempurpedic expectations. When I called thinking they had made a mistake with the foundation they gave me the runaround. After the third call the manager proceeded to be extremely hostile and disrespectful. He even went as far as to call me a Kook that has no concept of reality. Avoid this business at all costs. After telling this story to a friend it turns out they have a friend who got the same type of customer service! How do places like this stay in business? Complaint filed with the Better Buisness. Ughh!

Pros: Tempurpedic mattress is amazing.

Cons: Customer Service is horrible. They are liars and theifs.

 

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