Cleaner By Nature

★★★☆☆

About Cleaner By Nature

Hours
Mon - Fri, 7:30am - 7pm; Sat, 9am - 5pm

Personal Services

Personal Services
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Metropolitan Cleaners

2003 Lincoln Blvd Santa Monica, CA

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Courtyard Cleaners

2501 Colorado Ave Ste 102 Santa Monica, CA

2.5 6
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This used to a great dry cleaners- what happened?? Either it's under new management or the original people went sour on the whole business - but the customer svc is ghastly now- an unbelievably rude message was left on my voicemail regarding clothing pickup "Come get your clothes or we'll donate them this week to Salvation Army" - this was the first notification they'd given. The guy hung up in such a huff he neglected to leave his name or a return number, calling back to sheepishly add them a few minutes later. It's a shame, because they're the only organic cleaners around, but I sure won't be returning.

0
★☆☆☆☆

This used to a great dry cleaners- what happened?? Either it's under new management or the original people went sour on the whole business - but the customer svc is ghastly now- an unbelievably rude message was left on my voicemail regarding clothing pickup "Come get your clothes or we'll donate them this week to Salvation Army" - this was the first notification they'd given. The guy hung up in such a huff he neglected to leave his name or a return number, calling back to sheepishly add them a few minutes later. It's a shame, because they're the only organic cleaners around, but I sure won't be returning.

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"I feel compelled to write this review due to the absolutely horrible service I received at Cleaner by Nature.

I brought in a $500 silk organic comforter to be cleaned. When I picked it up 10 days later, the silk had faded and the fibers looked to be worn - literally it had aged 10 years in 10 days. When I inquired as to what my options were they said they would look into it.

They have done nothing. They have not offered to repay my cleaning fee nor has the manager called me to discuss live.

I went out of my way to take my comforter to an organic cleaner. I will not make this mistake again.

Fortunately, I did not bring in my duvet cover so I still have some bedding but, you can be sure I will be washing that myself and airdrying.

Thanks for the horrible service Cleaner by Nature.

0
★☆☆☆☆

"I feel compelled to write this review due to the absolutely horrible service I received at Cleaner by Nature.

I brought in a $500 silk organic comforter to be cleaned. When I picked it up 10 days later, the silk had faded and the fibers looked to be worn - literally it had aged 10 years in 10 days. When I inquired as to what my options were they said they would look into it.

They have done nothing. They have not offered to repay my cleaning fee nor has the manager called me to discuss live.

I went out of my way to take my comforter to an organic cleaner. I will not make this mistake again.

Fortunately, I did not bring in my duvet cover so I still have some bedding but, you can be sure I will be washing that myself and airdrying.

Thanks for the horrible service Cleaner by Nature.

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In contrast to the last comments.. i have been very thrilled for 8 years and running. Sure there is the occational error...ie brought in some winter wardrobe that smelled of mildew and had to bring it in a second time b/c the problem wasnt solved or a stain that was missed. But overall you cant go better. They remember that if you choose NO BAGS for a cleaning..they actually remember. They were the first to bring this process to the marketing and it shows. The only reason I didnt give it 5 stars is b/c I hate going in general.

2
★★★★☆

In contrast to the last comments.. i have been very thrilled for 8 years and running. Sure there is the occational error...ie brought in some winter wardrobe that smelled of mildew and had to bring it in a second time b/c the problem wasnt solved or a stain that was missed. But overall you cant go better. They remember that if you choose NO BAGS for a cleaning..they actually remember. They were the first to bring this process to the marketing and it shows. The only reason I didnt give it 5 stars is b/c I hate going in general.

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I went here for the first time a week ago, and will NEVER go back. They burned a hole in a $200 blouse, and when I asked (very nicely) what they could do about it, they told me that they could not possibly have burned the blouse. Instead, they offered for ME to spend $30 doing a "fiber composition" test to see if it was something wrong with the fabric. Apparently they chain is under new management (according to the woman I spoke with), and this is not an uncommon problem. I'd advise very much against going here.

0
★☆☆☆☆

I went here for the first time a week ago, and will NEVER go back. They burned a hole in a $200 blouse, and when I asked (very nicely) what they could do about it, they told me that they could not possibly have burned the blouse. Instead, they offered for ME to spend $30 doing a "fiber composition" test to see if it was something wrong with the fabric. Apparently they chain is under new management (according to the woman I spoke with), and this is not an uncommon problem. I'd advise very much against going here.

Pros: environmentally friendly

Cons: DESTROYS CLOTHING, refused to compensate for damage

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Very nice environmental dry cleaners.

4
★★★★☆

Very nice environmental dry cleaners.

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Non-toxic, decent for the environment dry cleaning!

4
★★★★☆

Non-toxic, decent for the environment dry cleaning!

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