Backyard Pools

★★★☆☆
  • 5700 Garfield Ave

    Sacramento, CA 95841

    Cross street: Corner Auburn Blvd.

    Map & Directions
  • 916-332-2250

Home & Garden

Home & Garden
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Leslie's Swimming Pool Supplies

4740 Natomas Blvd Sacramento, CA

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Leslie's Pool Supplies

4391 Arden Way Sacramento, CA

3.4 5
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Run as fast as you can. There are too many other pool supply places to waste your time on this one. Major clutter and unorganized and they are way over priced for the same item somewhere else. The owner is rude and does not back up her products. Very poor customer service. I purchased a 10lb tub of chlorine tablets yesterday and found the same tub for $10.00 dollars cheaper at another pool supply. When I tried to return the tub today UNOPENED, the owner told me she could not return the itemed unsealed by law. The tub was not sealed when I purchased it, how could I possibly return it sealed? I may have lost $10.00, but she and her store lost a lot more business from me, my family and friends. Her pool quotes are way over priced also. We bought the same pool and accessories for hundreds less then her quote. Too bad, too sad.

1
★☆☆☆☆

Run as fast as you can. There are too many other pool supply places to waste your time on this one. Major clutter and unorganized and they are way over priced for the same item somewhere else. The owner is rude and does not back up her products. Very poor customer service. I purchased a 10lb tub of chlorine tablets yesterday and found the same tub for $10.00 dollars cheaper at another pool supply. When I tried to return the tub today UNOPENED, the owner told me she could not return the itemed unsealed by law. The tub was not sealed when I purchased it, how could I possibly return it sealed? I may have lost $10.00, but she and her store lost a lot more business from me, my family and friends. Her pool quotes are way over priced also. We bought the same pool and accessories for hundreds less then her quote. Too bad, too sad.

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they have great products and wonderful customer service in person and also over the phone would definitly recomend

5
★★★★★

they have great products and wonderful customer service in person and also over the phone would definitly recomend

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We bought our pool and accessories from Backyard Pools in 2002 and have experienced outstanding service since. \r\n\r\nFour years after our purchase, the sidewall of our pool was damaged due to a storm. Not wanting to shell out $400 for a repair specialist to come in, the folks at Backyard went the extra mile. One of them came over to my house and walked me through a side-wall repair. She didn't have to do this. I did the job myself and have been forever thankful for their help. The individual who came over was one of the daughters. This is customer service.\r\n\r\nAnd just this year, the older lady walked me through a skimmer repair that, again, saved hundreds. We've been customers for 7 years now, and will go to no other pool store.

2
★★★★★

We bought our pool and accessories from Backyard Pools in 2002 and have experienced outstanding service since. \r\n\r\nFour years after our purchase, the sidewall of our pool was damaged due to a storm. Not wanting to shell out $400 for a repair specialist to come in, the folks at Backyard went the extra mile. One of them came over to my house and walked me through a side-wall repair. She didn't have to do this. I did the job myself and have been forever thankful for their help. The individual who came over was one of the daughters. This is customer service.\r\n\r\nAnd just this year, the older lady walked me through a skimmer repair that, again, saved hundreds. We've been customers for 7 years now, and will go to no other pool store.

Pros: consistent. these folks define customer service

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I have been going to Backyard Pools for many years for my pool needs. There pricing is very reasonable. I have a dough boy pool and they have everything from chemicals, pump supplies, toys, as well as parts and pools themselves.

5
★★★★★

I have been going to Backyard Pools for many years for my pool needs. There pricing is very reasonable. I have a dough boy pool and they have everything from chemicals, pump supplies, toys, as well as parts and pools themselves.

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We initially bought a 21' Doughboy pool from Backyard Pools, about 2 years ago. That transaction went o.k. aside from them being incredibly slow. Now that we've had the pool for a couple of years, we know much more about parts, maintenance,brands and cost.\r\n We now realize the obscene mark-up on their prices. For instance, a 21', 20mil vinyl liner for a above ground pool is about $600.00 at Backyard Pools. \r\n We bought one that is 25mil, vinyl from Leslie Pools in Roseville for $260.00. That was after they happily matched a online price we found. Even so, Leslie Pools had a 25mil liner for our pool regularly priced at $380.00. That's still a big differance from what Backyard Pools was asking and they WON'T price match.\r\n Backyard Pools tried to tell us we were buying a inferior liner and that theirs was of superior quality. Phht! Please! Their liners are 20mil. Ours is 25mil and NOT recycled materials.Their Slogan say's ""we will not be undersold""!.\r\n Try getting them to match a price. They'll act like you just personally insulted them. It's a family run business and the rudest of the bunch is the mother. She's a monster. The two daughters who work in the front are a little better but not by much and there's another person who works the front area as well and she's a absolute pig of a human being. \r\n We've tried several times to shop there with optimism and good humor, but each time we walked away saying ""never again"". Be forewarned if you think you need to go to Backyard Pools. They are a rude bunch of rip-offs.

0
★☆☆☆☆

We initially bought a 21' Doughboy pool from Backyard Pools, about 2 years ago. That transaction went o.k. aside from them being incredibly slow. Now that we've had the pool for a couple of years, we know much more about parts, maintenance,brands and cost.\r\n We now realize the obscene mark-up on their prices. For instance, a 21', 20mil vinyl liner for a above ground pool is about $600.00 at Backyard Pools. \r\n We bought one that is 25mil, vinyl from Leslie Pools in Roseville for $260.00. That was after they happily matched a online price we found. Even so, Leslie Pools had a 25mil liner for our pool regularly priced at $380.00. That's still a big differance from what Backyard Pools was asking and they WON'T price match.\r\n Backyard Pools tried to tell us we were buying a inferior liner and that theirs was of superior quality. Phht! Please! Their liners are 20mil. Ours is 25mil and NOT recycled materials.Their Slogan say's ""we will not be undersold""!.\r\n Try getting them to match a price. They'll act like you just personally insulted them. It's a family run business and the rudest of the bunch is the mother. She's a monster. The two daughters who work in the front are a little better but not by much and there's another person who works the front area as well and she's a absolute pig of a human being. \r\n We've tried several times to shop there with optimism and good humor, but each time we walked away saying ""never again"". Be forewarned if you think you need to go to Backyard Pools. They are a rude bunch of rip-offs.

Pros: They have a decent assortment of smaller replacement parts to choose from.

Cons: Extremely high prices. VERY rude and painfully slow.

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