Muir Oaks Veterinary Hospital

★★★☆☆
We are a well-established, full-service, small animal veterinary hospital providing comprehensive medical, surgical and dental care.
  • 1180 Muir Road

    Martinez, CA 94553

    Cross street: Modern Facility

    Map & Directions
  • 925-372-9200

About Muir Oaks Veterinary Hospital

Categories
Hours
Mon, Wed: 8am-8pm; Tues, Thurs, Fri: 8am-7pm; Sat: 8am-5pm, Sun: 2pm-5pm

Pets & Animals

Pets & Animals
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Run don't walk away from here. I have been going there for years with both our dog and cats and the service and care has down way down hill. They are extremely over-priced and expect to wait a lot, before, during and after the appt. They seem to make-up whatever suits them ie: we are the only ones who can fill the prescription, this is the only option for treatment and "by law, you can't have your pet's remains, you have to pay us to depose of the body."

Don't let them take your pet to the back alone for tests. The assistants are well meaning but pointed out the wrongs lumps to test, two out of three times.

They extracted our dog's tooth and broke off 2 of the 3 roots and said nothing when we returned for repeated swelling/infection in our dog's face. They just keep prescribing antibiotic over and over. We did go elsewhere and the 1st thing the new vet said was let's check for a broken root! It was two broken roots and the infection went into the bone and sinus. Yes it could have killed him! He had to have extensive surgery to correct this as the pieces of tooth had migrated through the bone.

We used to board our dog with them and in the last year our pet came back in worse shape than when we left him - skin infections, no medication consumed for days - they charged $4.00 a pill to toss the pill in with his dry food twice a day and were surprised to find the pills in his cage days later.

The front desk staff seems to always be new and not yet trained. But you have to argue with the manager when they charge you for something the staff told you was "no-charge." They often forget to include everything when you leave. So you have to come back and get the rest of the medications.

Check what they tell you and where they refer you or you'll pay through the nose and it could jeopardize you pet. It's a struggle to get your records sent to other doctors. The attitude toward clients is not good, expect to be put on-hold/hung up on most of the time.

1
★☆☆☆☆

Run don't walk away from here. I have been going there for years with both our dog and cats and the service and care has down way down hill. They are extremely over-priced and expect to wait a lot, before, during and after the appt. They seem to make-up whatever suits them ie: we are the only ones who can fill the prescription, this is the only option for treatment and "by law, you can't have your pet's remains, you have to pay us to depose of the body."

Don't let them take your pet to the back alone for tests. The assistants are well meaning but pointed out the wrongs lumps to test, two out of three times.

They extracted our dog's tooth and broke off 2 of the 3 roots and said nothing when we returned for repeated swelling/infection in our dog's face. They just keep prescribing antibiotic over and over. We did go elsewhere and the 1st thing the new vet said was let's check for a broken root! It was two broken roots and the infection went into the bone and sinus. Yes it could have killed him! He had to have extensive surgery to correct this as the pieces of tooth had migrated through the bone.

We used to board our dog with them and in the last year our pet came back in worse shape than when we left him - skin infections, no medication consumed for days - they charged $4.00 a pill to toss the pill in with his dry food twice a day and were surprised to find the pills in his cage days later.

The front desk staff seems to always be new and not yet trained. But you have to argue with the manager when they charge you for something the staff told you was "no-charge." They often forget to include everything when you leave. So you have to come back and get the rest of the medications.

Check what they tell you and where they refer you or you'll pay through the nose and it could jeopardize you pet. It's a struggle to get your records sent to other doctors. The attitude toward clients is not good, expect to be put on-hold/hung up on most of the time.

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Don't go there. I have been going there for years with both our dog and cats and the service and care has down way down hill. They are extremely over-priced and expect to wait a lot, before, during and after the appt.. They seem to

3
★★★★★

Don't go there. I have been going there for years with both our dog and cats and the service and care has down way down hill. They are extremely over-priced and expect to wait a lot, before, during and after the appt.. They seem to

.

I am going to keep this short but Muir Oaks provides some of the most repulsive service I have ever seen in my days as an animal lover. My family has two cats and two dogs. All are old or aging and require vet care on a regular basis.

We started going to Muir Oaks in October of 2007 and stopped going there in January of 2009 because we were treated like crap by staff over a $50 charge for bringing our dog back in for a re-check. I have never been charged for a re-check on services received previously but leave it to the extortionists at Muir Oaks to charge me for the re-check without mentioning there was a charge. I brought my dog in and left without paying because I did not think there was a charge. It was only when I returned for another visit that I learned I had a overdue balance that was accruing interest. I never returned again unfortunately my husband had to recently return because we needed a vet on the weekend and Muir Oaks was the only place that was open and available to see our dog.

My husband had to go back for a re-check and we knew we were going to be charged for the doctor to say, "yep, everything looks good, continue his medication for another 2 weeks". The charge was $34 for such expertise. My husband forgot his wallet and told the front desk clerk that he would go home and get his wallet to pay the ridiculous charges. He came home and told me about the visit when his phone rang and it was Muir Oaks calling to ask the "location of my husband" because they were waiting for him to return to pay $34!!!! I think they set a timer and only allowed my husband 20 minutes to drive home and return with his $34.

I will say that I was told by a technician during one of my pet visits in 2008 that Muir Oaks trumps up concerns, especially about pure breeds in order to do more labwork and order more tests and ultimately to charge more $$$ at the expense of concerned animal lovers.

We have taken our business to Hillcrest Veterinary where we have received a different kind of care.....the kind of care that Muir Oaks can not or is not willing to provide.

1
★☆☆☆☆

I am going to keep this short but Muir Oaks provides some of the most repulsive service I have ever seen in my days as an animal lover. My family has two cats and two dogs. All are old or aging and require vet care on a regular basis.

We started going to Muir Oaks in October of 2007 and stopped going there in January of 2009 because we were treated like crap by staff over a $50 charge for bringing our dog back in for a re-check. I have never been charged for a re-check on services received previously but leave it to the extortionists at Muir Oaks to charge me for the re-check without mentioning there was a charge. I brought my dog in and left without paying because I did not think there was a charge. It was only when I returned for another visit that I learned I had a overdue balance that was accruing interest. I never returned again unfortunately my husband had to recently return because we needed a vet on the weekend and Muir Oaks was the only place that was open and available to see our dog.

My husband had to go back for a re-check and we knew we were going to be charged for the doctor to say, "yep, everything looks good, continue his medication for another 2 weeks". The charge was $34 for such expertise. My husband forgot his wallet and told the front desk clerk that he would go home and get his wallet to pay the ridiculous charges. He came home and told me about the visit when his phone rang and it was Muir Oaks calling to ask the "location of my husband" because they were waiting for him to return to pay $34!!!! I think they set a timer and only allowed my husband 20 minutes to drive home and return with his $34.

I will say that I was told by a technician during one of my pet visits in 2008 that Muir Oaks trumps up concerns, especially about pure breeds in order to do more labwork and order more tests and ultimately to charge more $$$ at the expense of concerned animal lovers.

We have taken our business to Hillcrest Veterinary where we have received a different kind of care.....the kind of care that Muir Oaks can not or is not willing to provide.

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1 out of 1 people found this review helpful.

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I had a family emergency and took my dog and cat to Muir Oaks Hospital.

Upon returning to pick them up - approximately one week later - I was informed that my cat "lucky" had gotten sick and had the runs. The girl explained they cleaned her the best they could. They brought Lucky out in her carrier and sat her on the counter.

The cost for both the dog and cat was $300. which I thought was a bit steep. I paid the bill and went home.

Upon taking Lucky out of her carrier I noticed large "nickel sized" pieces of dried feces all over her tail and rear legs. I was LIVID! I immediately called to speak with someone regarding sending a pet home in that condition.

The young girl said she was the one in charge at the monment. She would not have a doctor return my call until Monday. This was Sunday. I told her they should have given the cat a bath and charged me instead of putting her into a "material lined" carrier with feces all over her. Now the carrier needs to be cleaned as well.

The girl did not apologize and could have cared less. I told her I was going to contest the charge and have my credit card company not pay the bill. She told me I couldnt do that to which I explained," I could and I would". I bet someone would call be back then!

I received ONE call on that Monday morning approximately 06/14/10. The lady said she had another matter to take care of and she would get back to me. I called twice after being called by the staff member. She did not call me back! Today's date is August 08, 2010. Two months after I called initially. I guess this other matter was WAYYYYYYYYYYYYY more important than my little complaint!.

I dont give this place ANY STARS! If you take you pet there good luck! You dont get what you pay for at this place! You pay alot for CRAPPY service.

1
★☆☆☆☆

I had a family emergency and took my dog and cat to Muir Oaks Hospital.

Upon returning to pick them up - approximately one week later - I was informed that my cat "lucky" had gotten sick and had the runs. The girl explained they cleaned her the best they could. They brought Lucky out in her carrier and sat her on the counter.

The cost for both the dog and cat was $300. which I thought was a bit steep. I paid the bill and went home.

Upon taking Lucky out of her carrier I noticed large "nickel sized" pieces of dried feces all over her tail and rear legs. I was LIVID! I immediately called to speak with someone regarding sending a pet home in that condition.

The young girl said she was the one in charge at the monment. She would not have a doctor return my call until Monday. This was Sunday. I told her they should have given the cat a bath and charged me instead of putting her into a "material lined" carrier with feces all over her. Now the carrier needs to be cleaned as well.

The girl did not apologize and could have cared less. I told her I was going to contest the charge and have my credit card company not pay the bill. She told me I couldnt do that to which I explained," I could and I would". I bet someone would call be back then!

I received ONE call on that Monday morning approximately 06/14/10. The lady said she had another matter to take care of and she would get back to me. I called twice after being called by the staff member. She did not call me back! Today's date is August 08, 2010. Two months after I called initially. I guess this other matter was WAYYYYYYYYYYYYY more important than my little complaint!.

I dont give this place ANY STARS! If you take you pet there good luck! You dont get what you pay for at this place! You pay alot for CRAPPY service.

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1 out of 1 people found this review helpful.

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I took my dog Bear to this vet since he was a puppy without blinking an eye on how the costs seemed a couple hundred dollars more than other local vets.I immediately thought and assumed this vet was a notch above the rest, and my dog deserved it. I then started taking my cat, and then we rescued a chuhuahua and paid $750 to have her spayed at this place (probably at least 25% higher than any other local vet) But again, it's just money and the pets are worth it. Well after $4225 (yes I reconciled it) I had a problem with my dog bear on Sunday the 13th and I immediately remembered that Muir oaks is open, so I call in a panic since my dog is coughing up blood! The lady who answers the phone trying to shake me from the first word out of her mouth ""There's 2 calls ahead of you... are you sure you would like to wait!!"" Almost with an angry ""I dont want to be here"" tone. So I wait about 2 minutes and she returns and I let her know I need to get my dog in and explain the symptoms. She explains to me immediately that ""we are shorthanded with one vet... we only have 2 techs ...and I'm by myself !"" With a major attitude this time around. I amd now getting pissed. I informed her that I would like the vet to squeeeze me in!!! Cancel some appointments for anal glands or dentals.. who knows and I dont care THIS IS MY VET, AND MY DOG CANT BREATHE! She defensively rebuttles back that she can have the vet call me,,, I said WHEN! She said at the end of the day!!!! I said ""I want to talk to someone else now! She informs me ""I'm the only one here"" then I said let me talk to the manager!"" She said to my disbelief ""I am the manager!"" She then informed me that I should ge to the emergency vet.\r\nIn conclusion, thats what I did, they informed me that Bear had internal cancer and it finally had spread to his lungs.. I had to put him down at 7 years old! This obviously isnt muir oaks fault, but I cant understand how they can take your money, sell you the bells and whistles while assuring you it;s the best for your pet, then turn around in you and your pets time in need and basically tell you to ""go to hell!""\r\nThey should be ashamed of the way they treated me, and it looks like they've done it to many for years!!!!\r\n

0
★☆☆☆☆

I took my dog Bear to this vet since he was a puppy without blinking an eye on how the costs seemed a couple hundred dollars more than other local vets.I immediately thought and assumed this vet was a notch above the rest, and my dog deserved it. I then started taking my cat, and then we rescued a chuhuahua and paid $750 to have her spayed at this place (probably at least 25% higher than any other local vet) But again, it's just money and the pets are worth it. Well after $4225 (yes I reconciled it) I had a problem with my dog bear on Sunday the 13th and I immediately remembered that Muir oaks is open, so I call in a panic since my dog is coughing up blood! The lady who answers the phone trying to shake me from the first word out of her mouth ""There's 2 calls ahead of you... are you sure you would like to wait!!"" Almost with an angry ""I dont want to be here"" tone. So I wait about 2 minutes and she returns and I let her know I need to get my dog in and explain the symptoms. She explains to me immediately that ""we are shorthanded with one vet... we only have 2 techs ...and I'm by myself !"" With a major attitude this time around. I amd now getting pissed. I informed her that I would like the vet to squeeeze me in!!! Cancel some appointments for anal glands or dentals.. who knows and I dont care THIS IS MY VET, AND MY DOG CANT BREATHE! She defensively rebuttles back that she can have the vet call me,,, I said WHEN! She said at the end of the day!!!! I said ""I want to talk to someone else now! She informs me ""I'm the only one here"" then I said let me talk to the manager!"" She said to my disbelief ""I am the manager!"" She then informed me that I should ge to the emergency vet.\r\nIn conclusion, thats what I did, they informed me that Bear had internal cancer and it finally had spread to his lungs.. I had to put him down at 7 years old! This obviously isnt muir oaks fault, but I cant understand how they can take your money, sell you the bells and whistles while assuring you it;s the best for your pet, then turn around in you and your pets time in need and basically tell you to ""go to hell!""\r\nThey should be ashamed of the way they treated me, and it looks like they've done it to many for years!!!!\r\n

Pros: Expensive building and office= lots of overhead

Cons: Sh**ty people

.

My dog didnt deserve this!

I took my dog Bear to this vet since he was a puppy without blinking an eye on how the costs seemed a couple hundred dollars more than other local vets.I immediately thought and assumed this vet was a notch above the rest, and my dog deserved it. I then started taking my cat, and then we rescued a chuhuahua and paid $750 to have her spayed at this place (probably at least 25% higher than any other local vet) But again, it's just money and the pets are worth it. Well after $4225 (yes I reconciled it) I had a problem with my dog bear on Sunday the 13th and I immediately remembered that Muir oaks is open, so I call in a panic since my dog is coughing up blood! The lady who answers the phone trying to shake me from the first word out of her mouth "There's 2 calls ahead of you... are you sure you would like to wait!!" Almost with an angry "I dont want to be here" tone. So I wait about 2 minutes and she returns and I let her know I need to get my dog in and explain the symptoms. She explains to me immediately that "we are shorthanded with one vet... we only have 2 techs ...and I'm by myself !" With a major attitude this time around. I amd now getting pissed. I informed her that I would like the vet to squeeeze me in!!! Cancel some appointments for anal glands or dentals.. who knows and I dont care THIS IS MY VET, AND MY DOG CANT BREATHE! She defensively rebuttles back that she can have the vet call me,,, I said WHEN! She said at the end of the day!!!! I said "I want to talk to someone else now! She informs me "I'm the only one here" then I said let me talk to the manager!" She said to my disbelief "I am the manager!" She then informed me that I should ge to the emergency vet.
In conclusion, thats what I did, they informed me that Bear had internal cancer and it finally had spread to his lungs.. I had to put him down at 7 years old! This obviously isnt muir oaks fault, but I cant understand how they can take your money, sell you the bells and whistles while assuring you it;s the best for your pet, then turn around in you and your pets time in need and basically tell you to "go to hell!"
They should be ashamed of the way they treated me, and it looks like they've done it to many for years!!!!

1
★☆☆☆☆

My dog didnt deserve this!

I took my dog Bear to this vet since he was a puppy without blinking an eye on how the costs seemed a couple hundred dollars more than other local vets.I immediately thought and assumed this vet was a notch above the rest, and my dog deserved it. I then started taking my cat, and then we rescued a chuhuahua and paid $750 to have her spayed at this place (probably at least 25% higher than any other local vet) But again, it's just money and the pets are worth it. Well after $4225 (yes I reconciled it) I had a problem with my dog bear on Sunday the 13th and I immediately remembered that Muir oaks is open, so I call in a panic since my dog is coughing up blood! The lady who answers the phone trying to shake me from the first word out of her mouth "There's 2 calls ahead of you... are you sure you would like to wait!!" Almost with an angry "I dont want to be here" tone. So I wait about 2 minutes and she returns and I let her know I need to get my dog in and explain the symptoms. She explains to me immediately that "we are shorthanded with one vet... we only have 2 techs ...and I'm by myself !" With a major attitude this time around. I amd now getting pissed. I informed her that I would like the vet to squeeeze me in!!! Cancel some appointments for anal glands or dentals.. who knows and I dont care THIS IS MY VET, AND MY DOG CANT BREATHE! She defensively rebuttles back that she can have the vet call me,,, I said WHEN! She said at the end of the day!!!! I said "I want to talk to someone else now! She informs me "I'm the only one here" then I said let me talk to the manager!" She said to my disbelief "I am the manager!" She then informed me that I should ge to the emergency vet.
In conclusion, thats what I did, they informed me that Bear had internal cancer and it finally had spread to his lungs.. I had to put him down at 7 years old! This obviously isnt muir oaks fault, but I cant understand how they can take your money, sell you the bells and whistles while assuring you it;s the best for your pet, then turn around in you and your pets time in need and basically tell you to "go to hell!"
They should be ashamed of the way they treated me, and it looks like they've done it to many for years!!!!

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1 out of 1 people found this review helpful.

.

I have used Muir Oaks for over 3 years until just recently. I always heard that it was more expensive than all the other local vets, but I never really knew how much.\r\n\r\nFIRST COMPLAINT: I brought my great grandmother's 16 year old mini-poodle (I inherited) in for a dislocated hip and got the very uncomfortable insinuation that since the vet (Herder) couldn't understand how the poodle dislocated her hip, that I somehow had to have kicked the dog! I was completely offended, but more in shock as this woman knew me not at all--and still made her thinly veiled insinuation. \r\n\r\nShe didn't know me, because I had already been through 3 vets in the past 12 months--apparently Muir Oaks cannot hold onto their vets, so there is no chance that you will be able to form a bond with your pet's caregiver, nor will that vet get to know your pet...unacceptable.\r\n\r\nThen, a procedure to put my dog's leg back into the correct position was estimated at $600 including anesthesia...OK I guess that's what it costs. Well I was mistaken--apparently the vet didn't like the way her own taping job turned out after about 12 hours (she bandaged the dog's leg to keep it from moving around), so she decided to re-bandage the dog again. Well, I found out that in order to fix the job she didn't do very well the first time, the vet had to put the dog ""under"" anesthesia again! \r\n\r\nWhen I finally was able to escape that time, my bill had swollen from an estimated $600 to 3X that amount!!! My final bill was over $1,800.\r\n\r\nI'm posting three other complains--just have to break them up due to size limitations...

0
★☆☆☆☆

I have used Muir Oaks for over 3 years until just recently. I always heard that it was more expensive than all the other local vets, but I never really knew how much.\r\n\r\nFIRST COMPLAINT: I brought my great grandmother's 16 year old mini-poodle (I inherited) in for a dislocated hip and got the very uncomfortable insinuation that since the vet (Herder) couldn't understand how the poodle dislocated her hip, that I somehow had to have kicked the dog! I was completely offended, but more in shock as this woman knew me not at all--and still made her thinly veiled insinuation. \r\n\r\nShe didn't know me, because I had already been through 3 vets in the past 12 months--apparently Muir Oaks cannot hold onto their vets, so there is no chance that you will be able to form a bond with your pet's caregiver, nor will that vet get to know your pet...unacceptable.\r\n\r\nThen, a procedure to put my dog's leg back into the correct position was estimated at $600 including anesthesia...OK I guess that's what it costs. Well I was mistaken--apparently the vet didn't like the way her own taping job turned out after about 12 hours (she bandaged the dog's leg to keep it from moving around), so she decided to re-bandage the dog again. Well, I found out that in order to fix the job she didn't do very well the first time, the vet had to put the dog ""under"" anesthesia again! \r\n\r\nWhen I finally was able to escape that time, my bill had swollen from an estimated $600 to 3X that amount!!! My final bill was over $1,800.\r\n\r\nI'm posting three other complains--just have to break them up due to size limitations...

Pros: pros:....Cons too major...

Cons: Prices, Tacky, Take advantage of grieving pet owners...

.

I have used Muir Oaks for over 3 years until just recently. I always heard that it was more expensive than all the other local vets, but I never really knew how much.

FIRST COMPLAINT: I brought my 16 year old mini-poodle (I inherited) in for a dislocated hip and got the very uncomfortable insinuation that since the vet (Herder) couldn't understand how the poodle dislocated her hip, that I somehow had to have kicked the dog! I was completely offended, but more in shock as this woman knew me not at all--and still made her thinly veiled insinuation.

She didn't know me, because I had already been through 3 vets in the past 12 months--apparently Muir Oaks cannot hold onto their vets, so there is no chance that you will be able to form a bond with your pet's caregiver, nor will that vet get to know your pet...unacceptable.

Then, a procedure to put my dog's leg back into the correct position was estimated at $600 including anesthesia...OK I guess that's what it costs. Well I was mistaken--apparently the vet didn't like the way her own taping job turned out after about 12 hours (she bandaged the dog's leg to keep it from moving around), so she decided to re-bandage the dog again. Well, I found out that in order to fix the job she didn't do very well the first time, the vet had to put the dog "under" anesthesia again!

When I finally was able to escape that time, my bill had swollen from an estimated $600 to 3X that amount!!! My final bill was over $1,800.

SECOND COMPLAINT: I took my diabetic cat in to get insulin. The vet asked to hold the cat for the day so they could monitor the cat's insulin levels to make sure they had it on the correct dosage. Fine. Well at the end of each day, the vet kept telling me that they'd need "just one more day" of the same, to "make sure"...Well this lasted for four whole days until I finally said no to more pointless testing. She could not explain to me why her expectation that one day of tests had turned into four days of "observation" at $150 per day!!! There goes another $600+

Lastly: The now 17 year old poodle I inherited from my great-grandmother had rapidly developed a growth on her chest--the size of a grape. It turned out the growth was malignant and had a good source of blood, so it would keep growing if not taken off.

At this point, the dog is close to the end of its life so we wanted to find out how much it would cost to treat the tumor as well as simply put the dog down. We were shocked to find out that at Muir Oaks, performing surgery on a dog with tumors is about the same cost as simply putting it to sleep.

That's right, to operate on a cancerous tumor, and provide the follow up required to get the dog back to health was estimated at nearly $900 (which we expected--though in our experience, it would not be uncommon to have that bill shoot up to maybe $2,700 by the time they let us leave...).

To put the dog to sleep instead would cost us...drum roll...$as little as $750, or as much as $1,000!!! Are you kidding me? After looking at the estimate, you get charged for an office visit--then apparently they forget that you are there, because they then proceed to charge you again for being there...?

This is the procedure where a needle is injected into the dog with a death potion--and takes all of literally 3 seconds for the dog to stop breathing, yet with all the little charges and the big ones too, Muir Oaks Veterinary Clinic wanted close to $800.

Well at this point I've had enough of the price gouging at Muir Oaks, and their taking advantage of loving pet owners that care about their sick pets and want them to get healthy as quickly as possible. I thought I was done with them...They gave me a parting morsel to complain about.

Lastly (the real lastly) the last vet I had--was quite pleasant I must say--sent the dog home with some antibiotics as we had decided to weigh our options over a weekend. Well, the vet informed me that she'd "throw in some sticky tape" so we could re-cover the dog's tumor after a bath. Apparently getting a very small amount of tape and gauze (remember this is for a mini-poodle) cost $30.00!!! The antibiotics were $20.00 but the half used roll of tape cost us $30.00!!! Yet again, Muir Oaks Veterinary Clinic gouges grieving pet owners at every opportunity.

After realizing this, we took the tape back and demanded a refund--which apparently takes 6 business days--don't get me started.

As a sad endnote to this complaint, the 17 year old mini-poodle had to be put down peacefully after we found out it had severe kidney failure as well. Banfield in Concord, CA assisted us in the sad time. We put our little dog to sleep. It cost us $199.

Muir Oaks should be ashamed. Your owner runs a Tacky and classless operation; I just wish I had listened to the other people who said so, before letting my little treasures anywhere near your cash register.

1
★☆☆☆☆

I have used Muir Oaks for over 3 years until just recently. I always heard that it was more expensive than all the other local vets, but I never really knew how much.

FIRST COMPLAINT: I brought my 16 year old mini-poodle (I inherited) in for a dislocated hip and got the very uncomfortable insinuation that since the vet (Herder) couldn't understand how the poodle dislocated her hip, that I somehow had to have kicked the dog! I was completely offended, but more in shock as this woman knew me not at all--and still made her thinly veiled insinuation.

She didn't know me, because I had already been through 3 vets in the past 12 months--apparently Muir Oaks cannot hold onto their vets, so there is no chance that you will be able to form a bond with your pet's caregiver, nor will that vet get to know your pet...unacceptable.

Then, a procedure to put my dog's leg back into the correct position was estimated at $600 including anesthesia...OK I guess that's what it costs. Well I was mistaken--apparently the vet didn't like the way her own taping job turned out after about 12 hours (she bandaged the dog's leg to keep it from moving around), so she decided to re-bandage the dog again. Well, I found out that in order to fix the job she didn't do very well the first time, the vet had to put the dog "under" anesthesia again!

When I finally was able to escape that time, my bill had swollen from an estimated $600 to 3X that amount!!! My final bill was over $1,800.

SECOND COMPLAINT: I took my diabetic cat in to get insulin. The vet asked to hold the cat for the day so they could monitor the cat's insulin levels to make sure they had it on the correct dosage. Fine. Well at the end of each day, the vet kept telling me that they'd need "just one more day" of the same, to "make sure"...Well this lasted for four whole days until I finally said no to more pointless testing. She could not explain to me why her expectation that one day of tests had turned into four days of "observation" at $150 per day!!! There goes another $600+

Lastly: The now 17 year old poodle I inherited from my great-grandmother had rapidly developed a growth on her chest--the size of a grape. It turned out the growth was malignant and had a good source of blood, so it would keep growing if not taken off.

At this point, the dog is close to the end of its life so we wanted to find out how much it would cost to treat the tumor as well as simply put the dog down. We were shocked to find out that at Muir Oaks, performing surgery on a dog with tumors is about the same cost as simply putting it to sleep.

That's right, to operate on a cancerous tumor, and provide the follow up required to get the dog back to health was estimated at nearly $900 (which we expected--though in our experience, it would not be uncommon to have that bill shoot up to maybe $2,700 by the time they let us leave...).

To put the dog to sleep instead would cost us...drum roll...$as little as $750, or as much as $1,000!!! Are you kidding me? After looking at the estimate, you get charged for an office visit--then apparently they forget that you are there, because they then proceed to charge you again for being there...?

This is the procedure where a needle is injected into the dog with a death potion--and takes all of literally 3 seconds for the dog to stop breathing, yet with all the little charges and the big ones too, Muir Oaks Veterinary Clinic wanted close to $800.

Well at this point I've had enough of the price gouging at Muir Oaks, and their taking advantage of loving pet owners that care about their sick pets and want them to get healthy as quickly as possible. I thought I was done with them...They gave me a parting morsel to complain about.

Lastly (the real lastly) the last vet I had--was quite pleasant I must say--sent the dog home with some antibiotics as we had decided to weigh our options over a weekend. Well, the vet informed me that she'd "throw in some sticky tape" so we could re-cover the dog's tumor after a bath. Apparently getting a very small amount of tape and gauze (remember this is for a mini-poodle) cost $30.00!!! The antibiotics were $20.00 but the half used roll of tape cost us $30.00!!! Yet again, Muir Oaks Veterinary Clinic gouges grieving pet owners at every opportunity.

After realizing this, we took the tape back and demanded a refund--which apparently takes 6 business days--don't get me started.

As a sad endnote to this complaint, the 17 year old mini-poodle had to be put down peacefully after we found out it had severe kidney failure as well. Banfield in Concord, CA assisted us in the sad time. We put our little dog to sleep. It cost us $199.

Muir Oaks should be ashamed. Your owner runs a Tacky and classless operation; I just wish I had listened to the other people who said so, before letting my little treasures anywhere near your cash register.

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Recently I took my sick cat to this hospital to find out what is wrong with him(i.e. he kept falling over and running into things). The doctors there were very helpful and tried their best to figure out what was wrong with him. Even though they tried really hard to diagnose him, he ended up going to a Specialist instead. The doctors there seemed really concerned about my cat and talked to me and asked relevant questions.

In addition, I did have some initial difficulties with one of the vet techs there. She was acting unprofessional (i.e. raising her voice at one of my other cats when she took her in the back room), and the doctors took care of that situation right away. They even called me to discuss how to better my future appointments.

4
★★★★☆

Recently I took my sick cat to this hospital to find out what is wrong with him(i.e. he kept falling over and running into things). The doctors there were very helpful and tried their best to figure out what was wrong with him. Even though they tried really hard to diagnose him, he ended up going to a Specialist instead. The doctors there seemed really concerned about my cat and talked to me and asked relevant questions.

In addition, I did have some initial difficulties with one of the vet techs there. She was acting unprofessional (i.e. raising her voice at one of my other cats when she took her in the back room), and the doctors took care of that situation right away. They even called me to discuss how to better my future appointments.

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I have taken my cats to Muir Oaks since 2002. Dr. Herder has been very thorough with my diabetic cat's meds and tests. I have always been treated fairly and politely. There have been a couple of occasions where we had to wait longer than usual, which was due to an animal emergency.
All you have to do is speak up and tell them what your financial situation is and have only tests that are truly needed. There was a turn over in staff when they moved into the new building, but I think it's stable now and staff are more comfortable with the procedures. I had to take one of my cats in for a seizure and she was quickly brought in and evaluated and treated. I feel they do the best for the animals. When another one of my pets passed away, they sent me a condolence card and made a donation to the UC Davis Animal Companion Program in memory of my pet. I thought that was very thoughtful. Yes, you should check around if you are not happy with this vet hospital, but I feel they have the latest training and equipment to best care for my animals. I recommend them highly.

LM
Martinez

4
★★★★☆

I have taken my cats to Muir Oaks since 2002. Dr. Herder has been very thorough with my diabetic cat's meds and tests. I have always been treated fairly and politely. There have been a couple of occasions where we had to wait longer than usual, which was due to an animal emergency.
All you have to do is speak up and tell them what your financial situation is and have only tests that are truly needed. There was a turn over in staff when they moved into the new building, but I think it's stable now and staff are more comfortable with the procedures. I had to take one of my cats in for a seizure and she was quickly brought in and evaluated and treated. I feel they do the best for the animals. When another one of my pets passed away, they sent me a condolence card and made a donation to the UC Davis Animal Companion Program in memory of my pet. I thought that was very thoughtful. Yes, you should check around if you are not happy with this vet hospital, but I feel they have the latest training and equipment to best care for my animals. I recommend them highly.

LM
Martinez

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We have been bringing our puppy here for his shots, and the Dr. was very knowledable about puppies and the wait time is not very long. We just boarded our puppy here as well, would recommend this vet if you are looking for quality over pricing for a vet, for your animals.

2
★★★★☆

We have been bringing our puppy here for his shots, and the Dr. was very knowledable about puppies and the wait time is not very long. We just boarded our puppy here as well, would recommend this vet if you are looking for quality over pricing for a vet, for your animals.

Pros: Good service, can bring for vet, boarding, grooming or emergency servcies

Cons: Some of the vet techs lack some luster, but thats just personal preference

.

I was recently referred by a friend since my last Vet was horrible I decided to give Muir Oaks a chance.The facility is beautiful and very clean;receptionists were very polite; rooming nurse was very sweet and had a lot of medical and nutrition advice.Dr.Utt was my Vet and she was amazing!...I will definetly bring my pets in for more services in the future.

5
★★★★★

I was recently referred by a friend since my last Vet was horrible I decided to give Muir Oaks a chance.The facility is beautiful and very clean;receptionists were very polite; rooming nurse was very sweet and had a lot of medical and nutrition advice.Dr.Utt was my Vet and she was amazing!...I will definetly bring my pets in for more services in the future.

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i was referred to this vet by someone who has also changed their views on how they work.1. i brought my cat in who has suffered from an eye injury since birth. i was told there was absolutely nothing wrong with her. she is now seeing another vet who does have her on eye treatment to stop her eye bleeding.2. i brought my dog in for shots and an exam and was charged for a fecal exam that never happened. we had also turned down this exam. it took two phone calls and an argument with the office manager to take this of my bill.3.i had a renewal prescription filled out for our dog. the doctor called and said it was done and ready to be picked up at the front desk. We stopped by after calling to confirm i was coming, and they then told me there was no such prescription. We were made to wait an hour until someone could get this sorted out. during this hour of waiting, one person walked out with her dog and said she could not believe she was made to wait 2 hours when she had an appointment. i eventually got the prescription done after arguing this was their mistake, not mine.4. we took our dog in for a routine exam. after waiting an hour and a half he got the exam. i was told that they did not check his ears because the dog wouldn't let them. i asked them to take the charge off the bill or muzzle him like most vets do. they said they don't have enough staff to muzzle him and they wont take a reduction off the bill because ...well there was no reason.5. we took our dog in for a skin rash. they were unable to identify it. they did not look it up, there was no 2nd opinion, just a brief look. they prescribed a $75 bottle of 20 pills that 'may' take care if 'whatever it is'. this did nothing to help the skin rash. the other vet we had starting seeing with our cats told us to try some antibiotic ointment. the rash was gone in 5 days.-i disgusted at how unprofessional and sometimes dishonest this clinic can be. i have belonged to a couple of very good vet clinics, all of which have been like extended family. i will NEVER EVER recommend this unqualified money pit to anyone.

1
★☆☆☆☆

i was referred to this vet by someone who has also changed their views on how they work.1. i brought my cat in who has suffered from an eye injury since birth. i was told there was absolutely nothing wrong with her. she is now seeing another vet who does have her on eye treatment to stop her eye bleeding.2. i brought my dog in for shots and an exam and was charged for a fecal exam that never happened. we had also turned down this exam. it took two phone calls and an argument with the office manager to take this of my bill.3.i had a renewal prescription filled out for our dog. the doctor called and said it was done and ready to be picked up at the front desk. We stopped by after calling to confirm i was coming, and they then told me there was no such prescription. We were made to wait an hour until someone could get this sorted out. during this hour of waiting, one person walked out with her dog and said she could not believe she was made to wait 2 hours when she had an appointment. i eventually got the prescription done after arguing this was their mistake, not mine.4. we took our dog in for a routine exam. after waiting an hour and a half he got the exam. i was told that they did not check his ears because the dog wouldn't let them. i asked them to take the charge off the bill or muzzle him like most vets do. they said they don't have enough staff to muzzle him and they wont take a reduction off the bill because ...well there was no reason.5. we took our dog in for a skin rash. they were unable to identify it. they did not look it up, there was no 2nd opinion, just a brief look. they prescribed a $75 bottle of 20 pills that 'may' take care if 'whatever it is'. this did nothing to help the skin rash. the other vet we had starting seeing with our cats told us to try some antibiotic ointment. the rash was gone in 5 days.-i disgusted at how unprofessional and sometimes dishonest this clinic can be. i have belonged to a couple of very good vet clinics, all of which have been like extended family. i will NEVER EVER recommend this unqualified money pit to anyone.

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My family has been taking various pets over the years to Muir Oaks. I was with them at their old location with my parents, and I am with them now at their new location with my husband, puppy and cat. When my husband and I got our puppy last year, we discovered the hard way that our puppy is very sensitive to injections and reacts to most of them. We were calling the clinic all the way up till 9pm at night with concerns about how puppy was reacting. Being first time, nervous parents, the clinic staff was great. They have also been wonderful in working with us to find alternative solutions to injections since he reacts to them so strongly.

I'm sorry that other people have had problems with the clinic. But as a long time customer, I have always been happy with the staff and doctors!

5
★★★★★

My family has been taking various pets over the years to Muir Oaks. I was with them at their old location with my parents, and I am with them now at their new location with my husband, puppy and cat. When my husband and I got our puppy last year, we discovered the hard way that our puppy is very sensitive to injections and reacts to most of them. We were calling the clinic all the way up till 9pm at night with concerns about how puppy was reacting. Being first time, nervous parents, the clinic staff was great. They have also been wonderful in working with us to find alternative solutions to injections since he reacts to them so strongly.

I'm sorry that other people have had problems with the clinic. But as a long time customer, I have always been happy with the staff and doctors!

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Find another vet unless money is no object. We went there based on reviews from this and other sites when we were new to the area, and they were very close. Everytime my wife goes in, they try and sell her services and extra's not at all relatedto her current visit, or the animals they are currently looking at. She has left everytime felt like been acosted, and had to pay for it! The care is good, but quality care and the same meds can be found much cheaper elsewhere. We will not be taking any of our pets back there.

1
★☆☆☆☆

Find another vet unless money is no object. We went there based on reviews from this and other sites when we were new to the area, and they were very close. Everytime my wife goes in, they try and sell her services and extra's not at all relatedto her current visit, or the animals they are currently looking at. She has left everytime felt like been acosted, and had to pay for it! The care is good, but quality care and the same meds can be found much cheaper elsewhere. We will not be taking any of our pets back there.

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1 out of 1 people found this review helpful.

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I have been going to Muir Oaks for about 1 1/2 yrs. We recently
lost a cat in Sept to heart failure and Muir Oaks did everything
they could to help him. I brought him to nursing care since he would not eat and they hand fed him and fell in love.
Every night I picked him up and they just raved about him.

Dr. Herder is my vet. She can be cool at first but you
just have to get to know her. She is a very nice lady and a good vet.
When we had our sick cat there she worked with other vets to brainstorm on ideas for making Mao better. She called all the time.
We had to put him down due to to much pain (heart condition was
well advanced when i first brought him in). Dr. Herder sent a nice
condolence card to my home afterwards. I since have 3 cats and 1 dog going to Muir. Muir is a good clinic.
I know all the front staff. Some of the girls working up front
do it for a summer job. Every job has turnover.

The new doctor Dr C is great too. I have no negs to say about Muir. Good care is expensive. A smart thing to do to save buy Pet Insurance. Another good thing about Muir.

5
★★★★★

I have been going to Muir Oaks for about 1 1/2 yrs. We recently
lost a cat in Sept to heart failure and Muir Oaks did everything
they could to help him. I brought him to nursing care since he would not eat and they hand fed him and fell in love.
Every night I picked him up and they just raved about him.

Dr. Herder is my vet. She can be cool at first but you
just have to get to know her. She is a very nice lady and a good vet.
When we had our sick cat there she worked with other vets to brainstorm on ideas for making Mao better. She called all the time.
We had to put him down due to to much pain (heart condition was
well advanced when i first brought him in). Dr. Herder sent a nice
condolence card to my home afterwards. I since have 3 cats and 1 dog going to Muir. Muir is a good clinic.
I know all the front staff. Some of the girls working up front
do it for a summer job. Every job has turnover.

The new doctor Dr C is great too. I have no negs to say about Muir. Good care is expensive. A smart thing to do to save buy Pet Insurance. Another good thing about Muir.

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We have two dogs we've brought in to this clinic on several occasions for regular issues and emergencies both. The helpful attitude of the staff and doctors both have always been outstanding. I was sorry to read the review of Ms. N, in fact troubled, but I have never had anything close to the experience that she did with this vet.

5
★★★★★

We have two dogs we've brought in to this clinic on several occasions for regular issues and emergencies both. The helpful attitude of the staff and doctors both have always been outstanding. I was sorry to read the review of Ms. N, in fact troubled, but I have never had anything close to the experience that she did with this vet.

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0 out of 1 people found this review helpful.

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Hi I'm new here in Martinez,CA and the other day I needed some advice about my dog that is Pregant and I spoke to a Dr Nelsen and
she was very helpfull and let me ask her many questions to ease my mind about my dog. I think very highly for Muir Oaks Veterinary Hospital and the helful staff, From those at the front desk to the Vets. I give them a A +++
Gail

5
★★★★★

Hi I'm new here in Martinez,CA and the other day I needed some advice about my dog that is Pregant and I spoke to a Dr Nelsen and
she was very helpfull and let me ask her many questions to ease my mind about my dog. I think very highly for Muir Oaks Veterinary Hospital and the helful staff, From those at the front desk to the Vets. I give them a A +++
Gail

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I've been searching for the perfect place to take my recently rescued pit/lab mix, and I've found it in Muir Oaks. The receptionists were helpful and I was called in almost immediately. I saw Dr. Nelsen, who was great. She was so down to earth and explained everything so I understood. I've never had such a positive experience with any doctor, human or animal alike! The assistants were lovely, too, and seemed very well informed. I did spend more than I had intended, but I know my Sophie got the best care possible.

5
★★★★★

I've been searching for the perfect place to take my recently rescued pit/lab mix, and I've found it in Muir Oaks. The receptionists were helpful and I was called in almost immediately. I saw Dr. Nelsen, who was great. She was so down to earth and explained everything so I understood. I've never had such a positive experience with any doctor, human or animal alike! The assistants were lovely, too, and seemed very well informed. I did spend more than I had intended, but I know my Sophie got the best care possible.

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0 out of 1 people found this review helpful.

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I have had nothing but positive experiences at Muir Oaks so far. I have been a client for about 1 year and in that time all three of my pets have been seen. I have seen most of the doctors there, but Dr Nilsen is my current doctor.

I have never had a problem with the prices. I feel that if you want the best, state-of-the-art, AAHA ACCREDITED hospital to work with your pets, you have to pay a little more than if you went to a run down, dirty, smelly clinic with old school doctors and old school practices. There are so many advances in animal medicine just like in human medicine and the doctors have to run tests in order to be able to diagnose and treat the animals. I feel that when I take my pets here, they get the same care that I would get going to my own doctor.

As for the person with the "docile persian" cat, if the cat bit the doctor, why were you surprised he bit the groomer. And you said he is de-clawed? No wonder he loves going to the vet so much! Plus, as far as I know, belly swelling is not normal in any breed and is a sign of bloat!

Oh, and FYI: I have gotten medications called into Long's and Costco for my pets on several occasions and have also gotten a written prescription from a doctor for medications everytime I've asked. They just don't approve online pharmacies. All you have to do is ask!

5
★★★★★

I have had nothing but positive experiences at Muir Oaks so far. I have been a client for about 1 year and in that time all three of my pets have been seen. I have seen most of the doctors there, but Dr Nilsen is my current doctor.

I have never had a problem with the prices. I feel that if you want the best, state-of-the-art, AAHA ACCREDITED hospital to work with your pets, you have to pay a little more than if you went to a run down, dirty, smelly clinic with old school doctors and old school practices. There are so many advances in animal medicine just like in human medicine and the doctors have to run tests in order to be able to diagnose and treat the animals. I feel that when I take my pets here, they get the same care that I would get going to my own doctor.

As for the person with the "docile persian" cat, if the cat bit the doctor, why were you surprised he bit the groomer. And you said he is de-clawed? No wonder he loves going to the vet so much! Plus, as far as I know, belly swelling is not normal in any breed and is a sign of bloat!

Oh, and FYI: I have gotten medications called into Long's and Costco for my pets on several occasions and have also gotten a written prescription from a doctor for medications everytime I've asked. They just don't approve online pharmacies. All you have to do is ask!

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0 out of 1 people found this review helpful.

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I have been taking my dog their since they opened the Muir Road hospital. The doctors and the front desk staff have always been very helpful and professional. Their prices are a bit high but I have on several occasions received advice on cheeper alternative solutions for my dogs health from them. Not very happy about the constant doctor turn around either but I have been very happy with each one I have delt with so far.

4
★★★★☆

I have been taking my dog their since they opened the Muir Road hospital. The doctors and the front desk staff have always been very helpful and professional. Their prices are a bit high but I have on several occasions received advice on cheeper alternative solutions for my dogs health from them. Not very happy about the constant doctor turn around either but I have been very happy with each one I have delt with so far.

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I had my cat boarded here over the holidays, and the front desk staff was very rude while they checked her in. She is diabetic, so I had the necessary supplies along with her schedule for insulin shots ready. I tried to go over the instructions for her care (the time span between her insulin shots, eating habits, etc.) and was brushed off.

The kicker was when I tried to give them her old needles for proper disposal - they are considered medical waste and should be given to the proper companies for disposal so they don't wind up washing ashore on the beach. I was that they just toss the old needles into the trash. I grabbed the containers of old needles and dropped them off at the SPCA where I normally dispose of them.

I cannot express how appalled I was at the horrible attitude of the employees. Do not be fooled by the new building and nice interior - this place is disgusting.

1
★☆☆☆☆

I had my cat boarded here over the holidays, and the front desk staff was very rude while they checked her in. She is diabetic, so I had the necessary supplies along with her schedule for insulin shots ready. I tried to go over the instructions for her care (the time span between her insulin shots, eating habits, etc.) and was brushed off.

The kicker was when I tried to give them her old needles for proper disposal - they are considered medical waste and should be given to the proper companies for disposal so they don't wind up washing ashore on the beach. I was that they just toss the old needles into the trash. I grabbed the containers of old needles and dropped them off at the SPCA where I normally dispose of them.

I cannot express how appalled I was at the horrible attitude of the employees. Do not be fooled by the new building and nice interior - this place is disgusting.

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1 out of 1 people found this review helpful.

.

Beautiful, state of the art building and they are paying for it by charging fairly high prices. The front staff isn't the best and changes often, but the vets are very good. Dr. Goldy is my favorite and my dachshunds really love her. Often can't get an appointment when I need one and that is a problem. They have also had a high employee (incl vet) turnover during the past 4 years I've been going there.

3
★★★☆☆

Beautiful, state of the art building and they are paying for it by charging fairly high prices. The front staff isn't the best and changes often, but the vets are very good. Dr. Goldy is my favorite and my dachshunds really love her. Often can't get an appointment when I need one and that is a problem. They have also had a high employee (incl vet) turnover during the past 4 years I've been going there.

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1 out of 1 people found this review helpful.

 

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