Buena Park Honda

★★☆☆☆
  • 6411 Beach Blvd

    Buena Park, CA 90621

    Map & Directions
  • 800-264-5472

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.

I have been going to get my oil change done at your dealership. However, today, I was denied of that service, while i had a 4:40pm oil change appointment way head of time, simply because they have sent everyone home and no one will do the service. How can I make an appointment for a time that a service cannot be given to me. I am so frustrated because I am due for a service already. I do not have time to do it on weekdays. I find this really disappointing and unprofessional. Don't you guys check your appointments before sending your service team home?!!! Disappointing!!!!! I find that hard to believe that they overlooked as simple as an appointment for a basic oil change. If they cannot do the service then they should block that stupid time online that way no one will think that it is available when it is not. Because of this, I will no longer come back at this site for my services nor recommend friends and family to make purchases as well as services. What a waste of time!

1
★☆☆☆☆

I have been going to get my oil change done at your dealership. However, today, I was denied of that service, while i had a 4:40pm oil change appointment way head of time, simply because they have sent everyone home and no one will do the service. How can I make an appointment for a time that a service cannot be given to me. I am so frustrated because I am due for a service already. I do not have time to do it on weekdays. I find this really disappointing and unprofessional. Don't you guys check your appointments before sending your service team home?!!! Disappointing!!!!! I find that hard to believe that they overlooked as simple as an appointment for a basic oil change. If they cannot do the service then they should block that stupid time online that way no one will think that it is available when it is not. Because of this, I will no longer come back at this site for my services nor recommend friends and family to make purchases as well as services. What a waste of time!

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Honda owners don't even think about bringing your car for service at this facility, almost all the service advisors are jerks and the cauasian advisors are prejudice to almost everybody not white. they will give you the run arounds, suggest repairs that are'nt neccesary that will make you bring your car back numerous times and never get the problem of your car solve til your 6th attempt and spending a lot of money for unnecessary repairs, I'm beginning to wonder if they hire ASE certified mechanics. guess not.

1
★☆☆☆☆

Honda owners don't even think about bringing your car for service at this facility, almost all the service advisors are jerks and the cauasian advisors are prejudice to almost everybody not white. they will give you the run arounds, suggest repairs that are'nt neccesary that will make you bring your car back numerous times and never get the problem of your car solve til your 6th attempt and spending a lot of money for unnecessary repairs, I'm beginning to wonder if they hire ASE certified mechanics. guess not.

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This place is absolutely horrible! I was greeted and worked with this little hobbit named Marcus Castro. This dude looked like an emo kid on crack! He came over to me with his cocky douche-bag attitude and basically wanted to tell me what was good for me instead of listening to me and finding what I told him I wanted. I left their disgusted by that little troll! They should definitely fire that dude on the accounts that he has Napoleon complex! DO NOT SHOP HERE!!!

1
★☆☆☆☆

This place is absolutely horrible! I was greeted and worked with this little hobbit named Marcus Castro. This dude looked like an emo kid on crack! He came over to me with his cocky douche-bag attitude and basically wanted to tell me what was good for me instead of listening to me and finding what I told him I wanted. I left their disgusted by that little troll! They should definitely fire that dude on the accounts that he has Napoleon complex! DO NOT SHOP HERE!!!

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1 out of 1 people found this review helpful.

.

Sorry to say I always wanted a honda accord . In 2004 I went to honda world and was treated like a wetback. The forengn looking salesman did not want to get me a brochere or explain anything about the cars. He thought that I was very inexperienced. My dad owned packer packer pontiac from 46 to 73. Your salesmen watcfhed on fire towers. I got fed up and went over to %Renick subaru. The best in orange county. I bought a subaru forester and paid by personal, check. Your foreign salesmen could take a lesson from them. Von

1
★☆☆☆☆

Sorry to say I always wanted a honda accord . In 2004 I went to honda world and was treated like a wetback. The forengn looking salesman did not want to get me a brochere or explain anything about the cars. He thought that I was very inexperienced. My dad owned packer packer pontiac from 46 to 73. Your salesmen watcfhed on fire towers. I got fed up and went over to %Renick subaru. The best in orange county. I bought a subaru forester and paid by personal, check. Your foreign salesmen could take a lesson from them. Von

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.

bought my used car here. got a card for oil change and filter change for 24.88 so i get my oil changed here. i just got it changed for the 2nd time 2 days ago and showed them the card for 24.88. after about an hour they finish and walk me over to the counter to pay. the cashier rings me up for 37$ and i show her my paper showing 24.88. she says hold on 1 second, picks up the phone talks for 2 seconds with out dialing and says okay let me fixed that. basically they were trying to swindle me and seeing if they could get away with it........
1 star for intentionally trying to rip me off and get away with it. otherwise i believe they do a good job on the oil change and stuff.

1
★☆☆☆☆

bought my used car here. got a card for oil change and filter change for 24.88 so i get my oil changed here. i just got it changed for the 2nd time 2 days ago and showed them the card for 24.88. after about an hour they finish and walk me over to the counter to pay. the cashier rings me up for 37$ and i show her my paper showing 24.88. she says hold on 1 second, picks up the phone talks for 2 seconds with out dialing and says okay let me fixed that. basically they were trying to swindle me and seeing if they could get away with it........
1 star for intentionally trying to rip me off and get away with it. otherwise i believe they do a good job on the oil change and stuff.

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1 out of 1 people found this review helpful.

.

I have my 2009 Accord purchase at Buena Park Honda. Everyone are very nice, their price are the best in town. Before I went to Buena Park Honda, I shopped over five dealership for comparing price. Only at Buena Park Honda, I can save more than three thousand dollars. There are no accersories pre-installed in the car which like most other dealship force you to get them with the car. Especially thanks for the Finance Manager James Pak, He finished my paper work within half hour which I heard usually two or more hours. Over all experience at Buena Park Honda are great.

5
★★★★★

I have my 2009 Accord purchase at Buena Park Honda. Everyone are very nice, their price are the best in town. Before I went to Buena Park Honda, I shopped over five dealership for comparing price. Only at Buena Park Honda, I can save more than three thousand dollars. There are no accersories pre-installed in the car which like most other dealship force you to get them with the car. Especially thanks for the Finance Manager James Pak, He finished my paper work within half hour which I heard usually two or more hours. Over all experience at Buena Park Honda are great.

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I purchased a 06 civic dx from this dealership early this month only to discover that the bank would not "work" with me on this particular vehicle because its value was less than the 05 civic ex they were placing me into, and the bank was merely "looking out for my best interest." After consulting with my banker I made the final decision on the switch to the 05 civic EX that had over 50k miles on it and a body style I disliked with a warranty that'set to expire at 60k (wow!). James Pak, who assisted me in the transition was not at all the person I wanted to sit down and finalize the sales contract with. He came off as being a rude individual. He made me feel that I was there wasting his time when he stood and left while I was still deciding on what I should do about the switch he snidely replied "I'll let you guys decide because I've got a lot of other important things to do." Whenever he spoke to me his eyes were constantly blinking and rolling as if I didn't know a thing about purchasing cars when this was actually my third car-buying experience. Before I had begun signing papers in his office, I also mentioned to him (as well as the salesperson, Sean Kim) that the brakes were worn out on the 05 Civic and I expressed a deep concern and explained that I will be using this car to transport my six year old daughter and five year old nephew to and from school everyday , but James Pak looked at me blankly, gave me the impression he didn't care about my family's well being and that he cared more about this car being sold. He made me feel his time was more precious and that he just wanted to expedite signing of the papers so he can go home. He firmly insisted that there was nothing wrong with the car and he told me that cars all have a different feel. My cousin who was with me while test driving this vehicle noticed that Sean had to pull the brakes up when I attempted to make a right turn. After waiting for close to 45 minutes on the forms that James had printed, one or two of them which he admittedly made mistakes on, he told me that he was tired, I went over the sales contract with Mr. Pak and noticed that he had increased the amount on my gap insurance coverage. I asked him to change to what it was originally on my old sales contract which was 495.00, I even pulled out my contract and showed it to him, only to be rudely interrupted when he snapped at me saying, "To make this easier on you, I wouldn't be able to complete this transaction without that figure being on there" referring to the 650.00 that replaced the 495.00 for gap insurance. From experience, I know that gap insurance should never exceed 500.00. I felt ripped off. I honestly would not recommend going back here to purchase another vehicle if Mr. James Pak is still working there. He'd be better off working in the dealership's car detailing department where he doesn't have to interact with clients on a day to day basis. The rest of the staff was very helpful and living up to their motto "Honda Helpful" I strongly recommend Sean Kim for a promotion . He has been helpful from the start and deserves it.

1
★☆☆☆☆

I purchased a 06 civic dx from this dealership early this month only to discover that the bank would not "work" with me on this particular vehicle because its value was less than the 05 civic ex they were placing me into, and the bank was merely "looking out for my best interest." After consulting with my banker I made the final decision on the switch to the 05 civic EX that had over 50k miles on it and a body style I disliked with a warranty that'set to expire at 60k (wow!). James Pak, who assisted me in the transition was not at all the person I wanted to sit down and finalize the sales contract with. He came off as being a rude individual. He made me feel that I was there wasting his time when he stood and left while I was still deciding on what I should do about the switch he snidely replied "I'll let you guys decide because I've got a lot of other important things to do." Whenever he spoke to me his eyes were constantly blinking and rolling as if I didn't know a thing about purchasing cars when this was actually my third car-buying experience. Before I had begun signing papers in his office, I also mentioned to him (as well as the salesperson, Sean Kim) that the brakes were worn out on the 05 Civic and I expressed a deep concern and explained that I will be using this car to transport my six year old daughter and five year old nephew to and from school everyday , but James Pak looked at me blankly, gave me the impression he didn't care about my family's well being and that he cared more about this car being sold. He made me feel his time was more precious and that he just wanted to expedite signing of the papers so he can go home. He firmly insisted that there was nothing wrong with the car and he told me that cars all have a different feel. My cousin who was with me while test driving this vehicle noticed that Sean had to pull the brakes up when I attempted to make a right turn. After waiting for close to 45 minutes on the forms that James had printed, one or two of them which he admittedly made mistakes on, he told me that he was tired, I went over the sales contract with Mr. Pak and noticed that he had increased the amount on my gap insurance coverage. I asked him to change to what it was originally on my old sales contract which was 495.00, I even pulled out my contract and showed it to him, only to be rudely interrupted when he snapped at me saying, "To make this easier on you, I wouldn't be able to complete this transaction without that figure being on there" referring to the 650.00 that replaced the 495.00 for gap insurance. From experience, I know that gap insurance should never exceed 500.00. I felt ripped off. I honestly would not recommend going back here to purchase another vehicle if Mr. James Pak is still working there. He'd be better off working in the dealership's car detailing department where he doesn't have to interact with clients on a day to day basis. The rest of the staff was very helpful and living up to their motto "Honda Helpful" I strongly recommend Sean Kim for a promotion . He has been helpful from the start and deserves it.

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1 out of 1 people found this review helpful.

.

This dealership originally was located in Fullerton, CA. I took my car there for service at one time and was never satisfied. When they moved to Buena Park, I gave it another try, and service was still very poor. I usually take my Honda cars to Honda World in Westminster for service where I bought all my five Honda cars from them, even though it's a 10-mile drive. Buena Park Honda is just one mile from my residence.

Recently, I responded to Buena Park Honda's marketing 'flyers' and called them from my cell phone to set an appointment. I dialed the phone number that was listed on the flyer (1-888 number). When I checked in for my appointment service, the phone number I provided was, as usual, my home phone number. I never gave my cell phone number to Buena Park Honda. But very soon after that service, I got phone calls from a 1-888 number solicitating business from me on behalf of Buena Park Honda. They did not ask for my name in particular, but was apparent that they used my cell phone number that showed up on their caller ID when I called to set up a service. This is a very disturbing business practice by this dealership. They don't respect your privacy. They never asked your permission if they can call you. And they did not call my home phone number that I provided them (we screened phone calls to our home number). The private cell phone number was never intended as a recipient of their marketing and solicitation activities. I did not want them to call my celll phone number that was why I never gave that number to them. This dealership will do anything to get your money, including selling your private information to other companies.

I would never go back to this dealership again. Never. I do not trust this dealership. It's sad because this incident came at the time that I was beginning to give my business to them. Now they blew it. So take your business elsewhere.

1
★☆☆☆☆

This dealership originally was located in Fullerton, CA. I took my car there for service at one time and was never satisfied. When they moved to Buena Park, I gave it another try, and service was still very poor. I usually take my Honda cars to Honda World in Westminster for service where I bought all my five Honda cars from them, even though it's a 10-mile drive. Buena Park Honda is just one mile from my residence.

Recently, I responded to Buena Park Honda's marketing 'flyers' and called them from my cell phone to set an appointment. I dialed the phone number that was listed on the flyer (1-888 number). When I checked in for my appointment service, the phone number I provided was, as usual, my home phone number. I never gave my cell phone number to Buena Park Honda. But very soon after that service, I got phone calls from a 1-888 number solicitating business from me on behalf of Buena Park Honda. They did not ask for my name in particular, but was apparent that they used my cell phone number that showed up on their caller ID when I called to set up a service. This is a very disturbing business practice by this dealership. They don't respect your privacy. They never asked your permission if they can call you. And they did not call my home phone number that I provided them (we screened phone calls to our home number). The private cell phone number was never intended as a recipient of their marketing and solicitation activities. I did not want them to call my celll phone number that was why I never gave that number to them. This dealership will do anything to get your money, including selling your private information to other companies.

I would never go back to this dealership again. Never. I do not trust this dealership. It's sad because this incident came at the time that I was beginning to give my business to them. Now they blew it. So take your business elsewhere.

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2 out of 2 people found this review helpful.

.

Purchased a brand-new 2007 $40,000+ Honda here. Have owned 2 other Honda's from other dealerships.

My complaints outlined below include several months of post-purchase experience with this dealership.

One of their 'best', according to the manager, salespeople gave incorrect information about key features of the car, i.e. salesperson didn't know the product.

Was not informed about a $1000 option that was added on, until financing papers were being signed. I feel this is some kind of commercial code violation?, but never investigated further.

Person in charge of Customer Satisfaction promised to 'make everything right', ended up getting a 'free' oil change. Wow, a $20 value.

Was over-quoted, compared to 2 other local dealerships, hundreds of dollars on an extended warranty package.

Parts department did not have factory accessory in stock, while 2 other local dealerships did.

Apparently Honda dealerships are allowed to set their own prices on parts and accessories. This dealership consistently quoted higher prices than nearby dealerships.

Service department consistently underestimates the length of time for repairs. Work was significantly delayed on several occasions.

1
★☆☆☆☆

Purchased a brand-new 2007 $40,000+ Honda here. Have owned 2 other Honda's from other dealerships.

My complaints outlined below include several months of post-purchase experience with this dealership.

One of their 'best', according to the manager, salespeople gave incorrect information about key features of the car, i.e. salesperson didn't know the product.

Was not informed about a $1000 option that was added on, until financing papers were being signed. I feel this is some kind of commercial code violation?, but never investigated further.

Person in charge of Customer Satisfaction promised to 'make everything right', ended up getting a 'free' oil change. Wow, a $20 value.

Was over-quoted, compared to 2 other local dealerships, hundreds of dollars on an extended warranty package.

Parts department did not have factory accessory in stock, while 2 other local dealerships did.

Apparently Honda dealerships are allowed to set their own prices on parts and accessories. This dealership consistently quoted higher prices than nearby dealerships.

Service department consistently underestimates the length of time for repairs. Work was significantly delayed on several occasions.

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.

I just bought a Honda from Buena Park Honda and I couldn't be any happier with my experience! The sales staff was not forcing anything, but that worked out to their advantage beause I knew that I wanted to buy a car from this dealership!

The Staff and the even the service department were absolutely amazing!!! There careful understanding of what I wanted... wanted me to me to write this review! Buena Park Honda deserves everything because they really understand the customer without giving typical sales pitches!

HIGHLY RECOMMENDED!!!! Qualtiy Honda dealership!

PROS: Service, Staff and Quality Employees
CONS: Zero, Zip None!

5
★★★★★

I just bought a Honda from Buena Park Honda and I couldn't be any happier with my experience! The sales staff was not forcing anything, but that worked out to their advantage beause I knew that I wanted to buy a car from this dealership!

The Staff and the even the service department were absolutely amazing!!! There careful understanding of what I wanted... wanted me to me to write this review! Buena Park Honda deserves everything because they really understand the customer without giving typical sales pitches!

HIGHLY RECOMMENDED!!!! Qualtiy Honda dealership!

PROS: Service, Staff and Quality Employees
CONS: Zero, Zip None!

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0 out of 2 people found this review helpful.

.

I found this dealer through an internet quote service. George Roman called me and asked what other quotes I had received for the car I wanted. I told him the best quote I'd received and he said he would match it. I asked whether he had the particular color I wanted and he said he did. I verified that he would give me that price for that car and that he had the car on the lot. I then drove an HOUR to his location. Upon arrival he showed me the car, it was indeed the color & trimline I wanted.

We sat down to do the paperwork, but suddenly the price had been inflated by over $1000 with "accessories." He had not mentioned any accessories on the phone. I did not want any of the accessories. But he would not remove them.

I ended up wasting two hours and driving 80 miles for a classic "Fargo" accessories scam. This dealer is not honest.

PROS:
CONS: Tried to sell accessories I did not want.

1
★☆☆☆☆

I found this dealer through an internet quote service. George Roman called me and asked what other quotes I had received for the car I wanted. I told him the best quote I'd received and he said he would match it. I asked whether he had the particular color I wanted and he said he did. I verified that he would give me that price for that car and that he had the car on the lot. I then drove an HOUR to his location. Upon arrival he showed me the car, it was indeed the color & trimline I wanted.

We sat down to do the paperwork, but suddenly the price had been inflated by over $1000 with "accessories." He had not mentioned any accessories on the phone. I did not want any of the accessories. But he would not remove them.

I ended up wasting two hours and driving 80 miles for a classic "Fargo" accessories scam. This dealer is not honest.

PROS:
CONS: Tried to sell accessories I did not want.

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2 out of 2 people found this review helpful.

.

I took my Honda Civic (1999) for a service check. For the cost of my oil change, they also steam cleaned my engine because I had mentioned a musty odor that i couldn't get rid of. No more odor! I never would have known! They also tightened my front bumper that jiggled loose over time. It runs like new...almost too good to be true!

PROS: Extra attention and service!
CONS: None to report

5
★★★★★

I took my Honda Civic (1999) for a service check. For the cost of my oil change, they also steam cleaned my engine because I had mentioned a musty odor that i couldn't get rid of. No more odor! I never would have known! They also tightened my front bumper that jiggled loose over time. It runs like new...almost too good to be true!

PROS: Extra attention and service!
CONS: None to report

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0 out of 2 people found this review helpful.

.

they have good used cars. Besides good new cars they sales people want to help. They enjoyed helping alot. They know what they are talking about too when it comes to cars.

4
★★★★☆

they have good used cars. Besides good new cars they sales people want to help. They enjoyed helping alot. They know what they are talking about too when it comes to cars.

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0 out of 2 people found this review helpful.

.

I would never buy a car from Buena Park Honda again. I bought my 2002 Honda Accord from them and when I did, they promised to mail me a booklet with 6 free car details and free oil changes. What I got was a cheap booklet with 6 free CAR WASHES (which are free with any service anyways) and the only way to get every other oil change for free was to pay for an expensive service beforehand. They are a bunch of unscrupulous sharks. Plus, they take forever to get anything done on your car in the service department.

1
★☆☆☆☆

I would never buy a car from Buena Park Honda again. I bought my 2002 Honda Accord from them and when I did, they promised to mail me a booklet with 6 free car details and free oil changes. What I got was a cheap booklet with 6 free CAR WASHES (which are free with any service anyways) and the only way to get every other oil change for free was to pay for an expensive service beforehand. They are a bunch of unscrupulous sharks. Plus, they take forever to get anything done on your car in the service department.

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2 out of 2 people found this review helpful.

Review Partner
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Good: What I liked the most was their service and friendly staff. They have a no pressure policy and let us make our own choices unlike other dealers that make you buy loads of unnecessary crap in order to get the price they promised you,

2
★★★★★

Good: What I liked the most was their service and friendly staff. They have a no pressure policy and let us make our own choices unlike other dealers that make you buy loads of unnecessary crap in order to get the price they promised you,

.

Buena Park Honda is the best. I recently bought my 16yr old son a honda from here. Let me tell you that they had the selection within my price range! Service here is incredible. They don't treat you like a "commission"... They treat

2
★★★★☆

Buena Park Honda is the best. I recently bought my 16yr old son a honda from here. Let me tell you that they had the selection within my price range! Service here is incredible. They don't treat you like a "commission"... They treat

.

I bought my Honda Accord here a few years ago and beware. While I did not overpay for my car (nor did I get a good deal), they totally lied about a coupon book they would mail to me. In it, they said would be these expensive free

0
★☆☆☆☆

I bought my Honda Accord here a few years ago and beware. While I did not overpay for my car (nor did I get a good deal), they totally lied about a coupon book they would mail to me. In it, they said would be these expensive free

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